WGU C202 MANAGING HUMAN CAPITAL FINAL EXAM QUESTIONS AND VERIFIED ANSWERS (2025 / 2026) / A+ GRADE

WGU C202 MANAGING HUMAN CAPITAL FINAL EXAM
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Questions and Verified Answers 100%
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1. Eric is the Director of Human Resources. If he wants to help increase the
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organizationalperformance ofthe companyhe works for,whatshould hedo?
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a. Advise the Finance Director to make smarter financial decisions
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b. Research the market's need for improved products and services
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c. Revise the ultimate long-range goals of a company
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d. Improve the company's abilityto cope with growth and change
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Answer>d.Improve the company's ability to cope with growth and change
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2. Kendra is hiring in her department and is concerned with enhancing or-
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ganizational culture.Which characteristic she should focus on in evaluating
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applicants?
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a. Fit within an organization
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b. Skills relevant to the position
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c. Years of workexperience
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,d. Relationships with current employees ng ng ng




Answer>a.Fit within an organization ng n
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3. Martin manages a team of 21 investment bankers. Martin likes to think of
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ng himself as a distinguished professional, so he always wears a dress shirt, tie,
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and jacket. On Monday, he walks into the morning meeting and fires male
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ng employees who are not professionally dressed. What has Martin done?ng ng ng ng ng ng ng ng ng




a. Not broken the law as the fired employees should have worn a suit
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b. Not broken the law as the fired employees are not in a protected group
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c. Possiblybroken the law because firing these employees is not at all fair
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d. Possiblybroken the law since no fired employees were female g
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Answer>d.Possibly broken the law since no fired employees were female
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4. Amid-size pharmaceutical companydirects managers as follows
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Managers will collaborate with the HR staff in designing an effective training pla
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ng and performance management plan for the positions they supervise.
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Such plans must be based on what key process, and is this directive a policy
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ng or proce- dure?
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a. Job enrichment and policy ng ng ng




b. Job analysis and policy ng ng ng





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,c. Job enlargement and procedure
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d. Job rotation and procedure
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Answer>b.Job analysis and policy n
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5. Shelby works in her family's building supplies business. After identifying
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ng qualified individuals throughout the local area and online, she tries to reach
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ng those individuals to interest them in applying for openings within their com-
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pany. Shelbyis spending her time
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a. Sourcing and recruiting ng ng




b. Sourcing

c. Recruiting

d. Referring

e. Resourcing and recruiting ng ng




Answer>a.Sourcing and recruiting n
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6. Tucker is the HR Director for a non-profit community action agency with 250
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employees. He makes it a priority to participate in all interviews as the various
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ng department heads interview job candidates. To promote fairness, Tucker pre-
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ng pared a list of interview questions tailored to each of the 7 different positions in
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ng the agency that department heads use during each interview.This is an
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example of a _ ng ng ng





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, a. Structured interview ng




b. Unstructured interview ng




c. Behavioral interview ng




d. Situational interview ng




Answer>a.Structured interview g
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7. Hector is an assistant manager at Lowe's and recently trained his staff on
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ng a number of customer service policies, including how to respond to a
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ng customer requesting a refund without a receipt. Hector observes Brayden, a
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ng seasonal part-time employee, interacting with a customer returning a tool set
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ng she had received for her birthday. Since the customer had no receipt,
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Brayden remembered his recent training,and followed the appropriate policy and
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ng procedure to resolve the customer's issue. Which level of Kirkpatrick's training
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ng evaluation model is reflected in this situation?
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a. Reaction

b. Learning

c. Behavior

d. Results

Answer>c.Behavior n
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8. Sallyis Jane's direct supervisor, has a good knowledge of what Jane's job
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