SHRM-CP - FINAL EXAM QUESTIONS
AND ANSWERS
1) Which of the following best describes a strategy which increases
employee satisfaction by increasing the number of tasks that an
employee performs and that increasing their control over those
tasks? A. Job enlargement. B. Job rotation. C. Horizontal integration.
D. Job enrichment. -
correct answer ✅D. Job enrichment.
2) Which of the following employees would be categorized as a
non-exempt employee? A. A manager at an auto mechanic shop
who spends approximately 20% of his/her time always working on
cars. B. An accountant who spends 70% of the time working on tax
preparation for clients. C. An inside salesperson who spends 60% of
the time performing contract administration. D. A purchasing agent
who spends 60% of the time evaluating and then making purchases
from vendors' proposals -
correct answer ✅C. An inside salesperson who spends 60% of the
time performing contract administration.
3) Organizations should design orientation programs that enable
new employees to meet the rest of the employees
____________________. A. after they have adapted to the job B. as
soon as possible C. one at a time D. within 60 days -
correct answer ✅B. as soon as possible
,SHRM-CP - FINAL EXAM QUESTIONS
AND ANSWERS
4) The attitude survey is a useful diagnostic approach if the
potential focus of change initiatives is: A. a small unit or work
group. B. the total organization. C. product-related D. technology-
related -
correct answer ✅B. the total organization.
5) Under the ADA: A. those addicted to legal prescription drugs are
not considered disabled. B. current illegal drug users are considered
disabled. C. recovering substance abusers are considered disabled.
D. addiction to alcohol is not considered a disability -
correct answer ✅A. those addicted to legal prescription drugs are
not considered disabled.
6) Effective communication involves transmitting _________ as well
as information. A. understanding B. authority C. direction D.
emotion -
correct answer ✅A. understanding
7) A __________ training need defined by line management should
first be tested to determine if: A. it is economically feasible. B. it is a
need that can be answered through training. C. resources are
available to instruct the program. D. the need is sufficiently
widespread to justify the program. -
,SHRM-CP - FINAL EXAM QUESTIONS
AND ANSWERS
correct answer ✅B. it is a need that can be answered through
training.
8) Collective bargaining issues that fall within the NLRA's definition
of wages, hours and other terms and conditions of employment are
classified as what type of issues? A. Mandatory. B. Permissive. C.
Voluntary. D. Prohibited -
correct answer ✅A. Mandatory.
9) When using benchmarking: A. it is best to collect the data on an
as-needed basis rather than over a rigid timeframe. B. the resulting
statistics are comparable across organizations and industries. C. HR
managers are able to identify the reasons why HR functions are
below standard. D. it is best to compare ratios from year to year. -
correct answer ✅D. it is best to compare ratios from year to year.
10) What position would be proper for an employer to take
regarding a current grievance filed by an employee who had
previously filed an unfair labor practices charge with the NLRB? A.
Defer hearing the grievance until the NLRB matter is settled. B.
Handle the grievance in the same manner as any other grievance.
C. Hear the grievance but withhold the final decision in abeyance
until the NLRB completes its investigation. D. Hear the grievance
, SHRM-CP - FINAL EXAM QUESTIONS
AND ANSWERS
and notify the NLRB of the results, as the labor agreement takes
precedence over the NLRB charge. -
correct answer ✅B. Handle the grievance in the same manner as
any other grievance.
11) In order to add value to the human capital of the organization:
A. HR must have good metrics about the HR side of the business. B.
HR managers must be focused on reducing the total cost of labor. C.
the HR function must form the interface between the external
environment of the organization and its internal environment. D.
HR policies and practices should result in a workforce with the
maximum quantity and maximum quality needed to achieve
productivity goals. -
correct answer ✅A. HR must have good metrics about the HR side
of the business.
12) Under the WARN Act: A. employers must give employees 60 day
notice of any layoffs caused by financial problems or facility
closures. B. employees must be notified if there will be a mass
layoff or facility closing in 60 days. C. employers must give
employees who will be laid off during a facility closing 60 day
notice. D. employers must notify employees 60 days before an
impending layoff or facility closure if the state unemployment rate
is above 4%. -
AND ANSWERS
1) Which of the following best describes a strategy which increases
employee satisfaction by increasing the number of tasks that an
employee performs and that increasing their control over those
tasks? A. Job enlargement. B. Job rotation. C. Horizontal integration.
D. Job enrichment. -
correct answer ✅D. Job enrichment.
2) Which of the following employees would be categorized as a
non-exempt employee? A. A manager at an auto mechanic shop
who spends approximately 20% of his/her time always working on
cars. B. An accountant who spends 70% of the time working on tax
preparation for clients. C. An inside salesperson who spends 60% of
the time performing contract administration. D. A purchasing agent
who spends 60% of the time evaluating and then making purchases
from vendors' proposals -
correct answer ✅C. An inside salesperson who spends 60% of the
time performing contract administration.
3) Organizations should design orientation programs that enable
new employees to meet the rest of the employees
____________________. A. after they have adapted to the job B. as
soon as possible C. one at a time D. within 60 days -
correct answer ✅B. as soon as possible
,SHRM-CP - FINAL EXAM QUESTIONS
AND ANSWERS
4) The attitude survey is a useful diagnostic approach if the
potential focus of change initiatives is: A. a small unit or work
group. B. the total organization. C. product-related D. technology-
related -
correct answer ✅B. the total organization.
5) Under the ADA: A. those addicted to legal prescription drugs are
not considered disabled. B. current illegal drug users are considered
disabled. C. recovering substance abusers are considered disabled.
D. addiction to alcohol is not considered a disability -
correct answer ✅A. those addicted to legal prescription drugs are
not considered disabled.
6) Effective communication involves transmitting _________ as well
as information. A. understanding B. authority C. direction D.
emotion -
correct answer ✅A. understanding
7) A __________ training need defined by line management should
first be tested to determine if: A. it is economically feasible. B. it is a
need that can be answered through training. C. resources are
available to instruct the program. D. the need is sufficiently
widespread to justify the program. -
,SHRM-CP - FINAL EXAM QUESTIONS
AND ANSWERS
correct answer ✅B. it is a need that can be answered through
training.
8) Collective bargaining issues that fall within the NLRA's definition
of wages, hours and other terms and conditions of employment are
classified as what type of issues? A. Mandatory. B. Permissive. C.
Voluntary. D. Prohibited -
correct answer ✅A. Mandatory.
9) When using benchmarking: A. it is best to collect the data on an
as-needed basis rather than over a rigid timeframe. B. the resulting
statistics are comparable across organizations and industries. C. HR
managers are able to identify the reasons why HR functions are
below standard. D. it is best to compare ratios from year to year. -
correct answer ✅D. it is best to compare ratios from year to year.
10) What position would be proper for an employer to take
regarding a current grievance filed by an employee who had
previously filed an unfair labor practices charge with the NLRB? A.
Defer hearing the grievance until the NLRB matter is settled. B.
Handle the grievance in the same manner as any other grievance.
C. Hear the grievance but withhold the final decision in abeyance
until the NLRB completes its investigation. D. Hear the grievance
, SHRM-CP - FINAL EXAM QUESTIONS
AND ANSWERS
and notify the NLRB of the results, as the labor agreement takes
precedence over the NLRB charge. -
correct answer ✅B. Handle the grievance in the same manner as
any other grievance.
11) In order to add value to the human capital of the organization:
A. HR must have good metrics about the HR side of the business. B.
HR managers must be focused on reducing the total cost of labor. C.
the HR function must form the interface between the external
environment of the organization and its internal environment. D.
HR policies and practices should result in a workforce with the
maximum quantity and maximum quality needed to achieve
productivity goals. -
correct answer ✅A. HR must have good metrics about the HR side
of the business.
12) Under the WARN Act: A. employers must give employees 60 day
notice of any layoffs caused by financial problems or facility
closures. B. employees must be notified if there will be a mass
layoff or facility closing in 60 days. C. employers must give
employees who will be laid off during a facility closing 60 day
notice. D. employers must notify employees 60 days before an
impending layoff or facility closure if the state unemployment rate
is above 4%. -
