MNB1601 UPDATED ACTUAL EXAM COMPLETE QUESTIONS WITH
DETAILED VERIFIED ANSWERS (100% CORRECT ANSWERS)
/ALREADY GRADED A+
1. South Africa Airways (SAA) strives for low ✓ right every time
variability in respect of times of scheduled
departures to various destinations. Lower
variability is the positive result of doing
things _________________ .
2. The inputs-process-output elements of ✓ transformation model
the value chain is also known as the
_____________ .
3. Which one of the following represents an ✓ Pilots and cabin crew
input for an airline which makes
transformation possible?
4. Which one of the following represents an ✓ Passengers
input for an airline which is transformed?
5. Which one of the following represents an ✓ Passengers at new
output for an airline? destinations
6. Which one of the following represents the ✓ Change of location of
, transformation process of an airline? passengers
7. Airports such as OR Tambo International ✓ visibility
must be able to deal with a short waiting
tolerance as passengers experience most
value-adding activities first-hand.
Passengers should be able to collect
baggage from terminals in a reasonable
time period. This refers to the
_____________ of output.
8. Which one of the following is a ✓ Labour intensive
characteristic of a service produced by a
service provider such as OR Tambo
International?
9. Identify the correct operational process ✓ Mass process
used by BMW, a motor vehicle
manufacturer.
10. The different processes required to ✓ product
manufacture the new Toyota Prius are
arranged in consecutive order and the
layout is adapted to the Prius. This is
known as the ____________________
layout.
11. Financial bonuses, such as the one ✓ Rewards
, offered to Derby employees for teamwork
and productivity, is an example of which
kind of compensation?
12. The Marketing Director was of the view ✓ Job design
that Derby should be moving towards a
plan to introduce a system of employee
empowerment. This plan is a recognised
employee motivational strategy. Which
one of the following options is also an
employee motivational strategy that
Derby could use?
13. To facilitate employee involvement, Derby ✓ quality circles
may make use of _____________ which
represent work groups that take over the
responsibility from management for
solving quality problems.
14. Most modern approaches to work ✓ Goals
motivation are based on process theories.
In this regard, intention plays a key role in
motivated behaviour. Which one of the
following options is the most common
form of intention in the work place?
15. Zanele is the personal assistant of the ✓ Distributive justice
, Director of Ntseli Mining Incorporated.
She has been feeling demotivated as she
has recently learned that other staff
members, with smaller workloads than
her own, are receiving the same
resources and rewards that are allocated
to her. Zanele feels that this allocation is
unfair given her current workload. Which
component of organisational justice is
described here?
16. Arabang, the Director of Ntseli Mining ✓ Hygiene factor
Incorporated, realises that Zanele is
feeling demotivated. In order to improve
her motivation, he decides to not only
increase her salary to accurately reflect
the work she does for him, but also to
provide her with a new title: Executive
Administrative Officer. This is an example
of which factor of Herzberg's two-factor
theory?
17. According to which method are jobs ✓ Factor-comparison
compared according to the demands they
make on the employee?
DETAILED VERIFIED ANSWERS (100% CORRECT ANSWERS)
/ALREADY GRADED A+
1. South Africa Airways (SAA) strives for low ✓ right every time
variability in respect of times of scheduled
departures to various destinations. Lower
variability is the positive result of doing
things _________________ .
2. The inputs-process-output elements of ✓ transformation model
the value chain is also known as the
_____________ .
3. Which one of the following represents an ✓ Pilots and cabin crew
input for an airline which makes
transformation possible?
4. Which one of the following represents an ✓ Passengers
input for an airline which is transformed?
5. Which one of the following represents an ✓ Passengers at new
output for an airline? destinations
6. Which one of the following represents the ✓ Change of location of
, transformation process of an airline? passengers
7. Airports such as OR Tambo International ✓ visibility
must be able to deal with a short waiting
tolerance as passengers experience most
value-adding activities first-hand.
Passengers should be able to collect
baggage from terminals in a reasonable
time period. This refers to the
_____________ of output.
8. Which one of the following is a ✓ Labour intensive
characteristic of a service produced by a
service provider such as OR Tambo
International?
9. Identify the correct operational process ✓ Mass process
used by BMW, a motor vehicle
manufacturer.
10. The different processes required to ✓ product
manufacture the new Toyota Prius are
arranged in consecutive order and the
layout is adapted to the Prius. This is
known as the ____________________
layout.
11. Financial bonuses, such as the one ✓ Rewards
, offered to Derby employees for teamwork
and productivity, is an example of which
kind of compensation?
12. The Marketing Director was of the view ✓ Job design
that Derby should be moving towards a
plan to introduce a system of employee
empowerment. This plan is a recognised
employee motivational strategy. Which
one of the following options is also an
employee motivational strategy that
Derby could use?
13. To facilitate employee involvement, Derby ✓ quality circles
may make use of _____________ which
represent work groups that take over the
responsibility from management for
solving quality problems.
14. Most modern approaches to work ✓ Goals
motivation are based on process theories.
In this regard, intention plays a key role in
motivated behaviour. Which one of the
following options is the most common
form of intention in the work place?
15. Zanele is the personal assistant of the ✓ Distributive justice
, Director of Ntseli Mining Incorporated.
She has been feeling demotivated as she
has recently learned that other staff
members, with smaller workloads than
her own, are receiving the same
resources and rewards that are allocated
to her. Zanele feels that this allocation is
unfair given her current workload. Which
component of organisational justice is
described here?
16. Arabang, the Director of Ntseli Mining ✓ Hygiene factor
Incorporated, realises that Zanele is
feeling demotivated. In order to improve
her motivation, he decides to not only
increase her salary to accurately reflect
the work she does for him, but also to
provide her with a new title: Executive
Administrative Officer. This is an example
of which factor of Herzberg's two-factor
theory?
17. According to which method are jobs ✓ Factor-comparison
compared according to the demands they
make on the employee?
