(2025 Edition) Guaranteed Pass Study Guide
Introduction:
This comprehensive document contains the latest Amazon Driver
Training exam questions and verified answers for 2025, designed to
ensure a guaranteed pass. It covers all key topics required for
delivery associates (DAs) and delivery service partners (DSPs),
including station safety, package handling, REPS and Checks safe
driving system, FICO scoring, DOT inspections, and delivery
troubleshooting. The material also explains procedures for loading,
route management, vehicle inspections, and handling customer
interactions. Ideal for anyone preparing for Amazon’s driver training
assessment or onboarding tests.
Exam Questions and Answers
package ID --- correct precise answer ---typically just refer to as
the TBA. TBA means transported by Amazon. you will use this
number anytime you need to refer to a specific package
scannable code --- correct precise answer ---this is the barcode you
scan. there are lots of barcodes on the labels, but your scanner will
only take the one it needs, so don't worry about scanning the wrong
one.
sort zone letter --- correct precise answer ---oversized packages
are sorted by zone letter to reflect the order of deliveries on route.
,this will help assist in loading so that overflow packages that will
be delivered first are easy to access
driver aid number --- correct precise answer ---Will be a four digit
number, or short word. these numbers and/or letters are sequence
to reflect the order of deliveries on route.
low driver aid numbers --- correct precise answer ---Will be
delivered first
high driver aid numbers --- correct precise answer ---will be
delivered last, if there is a word in place of the driver a number it
could be delivered anywhere in the number sequence.
stay in the vehicle and call the customer --- correct precise answer
---what is the first thing you do if a dog is loose at the delivery
location?
call me move to a safe location while keeping the dog in sight. use
the packages as a barrier between you and the dog. call the
customer to schedule an alternative delivery location. then, report
it using the delivery application. --- correct precise answer ---you
walk up to a house to deliver, and a dog suddenly approaches. what
do you do?
, FICO scoring --- correct precise answer ---acceleration, breaking,
cornering, distractions, and speeding affect your...
you can use one click entry --- correct precise answer ---if a
delivery spot is marked with a blue dot.
orange --- correct precise answer ---what color are Amazon lockers
gray --- correct precise answer ---what color are Amazon hubs
you only need your delivery app to check in and out, meaning you
do not need to scan the packages with the delivery app before you
deliver them. --- correct precise answer ---what do you need for
Amazon lockers?
Scan every package with the delivery app before delivering the
package to the non Amazon locker --- correct precise answer ---for
not Amazon lockers you will need to...
each day will start by meeting up with the delivery service partner
for DSP team to collect your necessary tools --- correct precise
answer ---on a typical morning what is the first thing you do as a
DA?