SOP Exam Questions with Answers (100% Correct Answers)
What is a LTD (Lengthy Tarmac Delay) —Answer: 120 minutes or more w/o access to a
terminal
How often do you make an announcement for delays? —Answer: Every 30 minutes
If all pax are deplaned, can FAs leave the aircraft in between flights? —Answer: Yes. But you
would have to redo your preflight
When do you start calculating delay time? (3) —Answer: 1. After door closure
2. After the aircraft lands
3. After aircraft door opens and customers can't deplane
After how long of a delay must carriers either Take Off, provide food/water/lav/medical
assistance, or return to gate? —Answer: No later than 2 hours
After how long must a carrier either takeoff or return to the gate? —Answer: 3 hours
How long does the delay have to be for a purser to fill out LTD report —Answer: 2 hours
Excluded carry on items —Answer: • umbrella
• camera
• overcoat
• reading material
• diaper bag
• breast pump
• folding strollers
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, • crutches
How many pets can be in a kennel and go under the seat? —Answer: 1 pet pet kennel
Passengers with pets may not sit: —Answer: In exit row and in a bulkhead seat
What type of animal can be a service animal —Answer: Dog
CRO —Answer: Complain resolution official. Involving disabilities
Who makes the announcements in the cabin —Answer: Purser
If additional passengers board the airplane after you perform safety demo, what do you have to
do? —Answer: Redo demo or brief those passengers individually
Name the order of Door Closure —Answer: • announcement
• arm door
• cross check
• all call
Name the order of procedures for doors upon arrival —Answer: • disarm door
•cross check
•announcement
• all call
What is an ISD —Answer: Inadvertent slide deployment. When a slide deploys and it's not
supposed to
Can flight attendants help CSRs open/close main cabin door —Answer: No
Is crosscheck a visible or physical action? —Answer: Visible
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What is a LTD (Lengthy Tarmac Delay) —Answer: 120 minutes or more w/o access to a
terminal
How often do you make an announcement for delays? —Answer: Every 30 minutes
If all pax are deplaned, can FAs leave the aircraft in between flights? —Answer: Yes. But you
would have to redo your preflight
When do you start calculating delay time? (3) —Answer: 1. After door closure
2. After the aircraft lands
3. After aircraft door opens and customers can't deplane
After how long of a delay must carriers either Take Off, provide food/water/lav/medical
assistance, or return to gate? —Answer: No later than 2 hours
After how long must a carrier either takeoff or return to the gate? —Answer: 3 hours
How long does the delay have to be for a purser to fill out LTD report —Answer: 2 hours
Excluded carry on items —Answer: • umbrella
• camera
• overcoat
• reading material
• diaper bag
• breast pump
• folding strollers
© 2025 All rights reserved
, • crutches
How many pets can be in a kennel and go under the seat? —Answer: 1 pet pet kennel
Passengers with pets may not sit: —Answer: In exit row and in a bulkhead seat
What type of animal can be a service animal —Answer: Dog
CRO —Answer: Complain resolution official. Involving disabilities
Who makes the announcements in the cabin —Answer: Purser
If additional passengers board the airplane after you perform safety demo, what do you have to
do? —Answer: Redo demo or brief those passengers individually
Name the order of Door Closure —Answer: • announcement
• arm door
• cross check
• all call
Name the order of procedures for doors upon arrival —Answer: • disarm door
•cross check
•announcement
• all call
What is an ISD —Answer: Inadvertent slide deployment. When a slide deploys and it's not
supposed to
Can flight attendants help CSRs open/close main cabin door —Answer: No
Is crosscheck a visible or physical action? —Answer: Visible
© 2025 All rights reserved
