SOLUTION MANUAL FOR
V G VG
ManagingVGaVGGlobalVGWorkforceVG4thVGEditionVGByVGCharlesVGVance,VGYongsunVGPaik,VGFabianVGJi
ntaeVGFroese,VGTorbenVGAndersen
Chapter 1-11
VG
,
, CHAPTER 1 INTROD VG VG
UCTION AND OVERVIEW
VG VG
LECTUREVGNOTES
ThisVGintroductoryVGchapterVGexaminesVGtheVGmanyVGdifferentVGexternalVGglobalVGandVGlocalVGcontex
tualVGfactorsVGthatVGmayVGinfluenceVGkeyVGinternalVGcompanyVGfactors,VGwhichVGinVGturnVGdetermineV
GglobalVGworkforceVGmanagement.VGKeyVGperspectivesVGthatVGappearVGthroughoutVGtheVGtextVGforVGund
erstandingVGeffectiveVGglobalVGworkforceVGmanagementVGareVGalsoVGdiscussed.
LEARNINGVGOBJECTIVES
• IdentifyVGimportantVGfactorsVGinVGtheVGexternalVGglobalVGmarketVGcont
extVGthatVGcanVGinfluenceVGglobalVGworkforceVGconditionsVGandVGcompan
yVGmanagementVGpractices;
• DiscussVGimportantVGfactorsVGwithinVGtheVGorganizationVGthatVGcanVGinf
luenceVGworkforceVGconditionsVGandVGcompanyVGmanagementVGpractic
es;
• UnderstandVGtheVGvalueVGofVGaVGtalentVGmanagementVGperspective,VGin
clusiveVGofVGallVGwhoVGcontributeVGtoVGanVGorganization’sVGsuccess;
• DiscussVGapplicationsVGofVGcareerVGmanagementVGandVGpersonalVGresponsibilityVGinV
GglobalVGworkforceVGmanagement;
• UnderstandVGtheVGroleVGofVGtheVGHumanVGResourceVGfunctionVGinVGeffectiveVGcorporateVGgo
vernanceVGandVGsustainability;
• DescribeVGpotentialVGbenefitsVGofVGglobalizationVGforVGall;
• UnderstandVGtheVGongoingVGchallengeVGofVGmanagingVGourVGglobalVGwor
kforceVGwithinVGtheVGchangingVGforcesVGofVGconvergenceVGversusVGdiver
gence.
I. INTRODUCTION
A. Today’sVGburgeoningVGgrowthVGofVGbusinessVGonVGaVGglobalVGscaleVG(bothVGhomeVGandVGa
broad)VGhasVGsignificantVGchallengesVGassociatedVGwithVGtheVGacquisition,VGdeployment,VGa
ndVGmanagementVGofVGlabor.
B. CriticalVGtoVGtheVGsuccessVGofVGallVGorganizations,VGbothVGprofitVGandVGnonprofit,VGinVGourVGin
creasinglyVGglobalVGmarketplaceVGisVGtheVGabilityVGtoVGplanVGfor,VGattract,VGdevelop,VGandVG
retainVGcapableVGandVGcommittedVGemployees,VGwhetherVGthoseVGemployeesVGareVGatVGhom
eVGorVGabroad.
C. CompetenceVGinVGworkforceVGmanagementVGshouldVGnotVGbeVGrestrictedVGtoVGthoseVGindivid
ualsVGwhoVGspecializeVGinVGhumanVGresources,VGbutVGshouldVGbeVGaVGtopVGpriorityVGforVGevery
VGexecutive,VGmanager,VGandVGbusinessVGprofessional.
D. TheVGchallengeVGofVGeffectivelyVGmanagingVGhumanVGresourcesVGtoVGachieveVGorganiz
ationalVGstrategicVGobjectivesVGonlyVGincreasesVGinVGscopeVGandVGcomplexityVGwithVGthe
VGintroductionVGof
, multipleVGcultures,VGdifferingVGnationalVGpracticesVGandVGregulations,VGandVGphysicalVGdistanc
esVGinvolvedVGwithVGglobalVGcommerce.
II. GLOBALVGMARKETVGCONTEXTVG(EXTERNALVGFACTORS)
CompanyVGleadersVGendeavorVGtoVGmanageVGtheirVGorganizationsVGwithinVGaVGgrowingVGglobalVGmar
ketVGcontext,VGwithVGrapidlyVGchangingVGsocial,VGpolitical,VGeconomic,VGandVGtechnologicalVGforces.VG
KeyVGexternalVGfactorsVGinfluencingVGtheVGeffectiveVGmanagementVGofVGhumanVGresourcesVGcanVGdiff
erVGdramaticallyVGfromVGoneVGlocalVGcontextVGtoVGanother.
A. PhysicalVGenvironment
FirstVGandVGforemost,VGtheVGGlobalVGCOVID-
19VGpandemicVGhasVGbeenVGtheVGmostVGprominentVGrecentVGfactorVGinVGourVGphysicalVGenvironmentVGa
ffectingVGeachVGofVGusVGpersonallyVGasVGwellVGasVGoverallVGworkforceVGmanagementVGpolicyVGandVGp
racticeVGhasVGbeenVGtheVGglobalVGCOVID-
19VGpandemic.VGTheVGpandemicVGdramaticallyVGchangedVGtheVGnatureVGandVGfrequencyVGofVGworkfor
ceVGinteraction,VGencouragingVGmoreVGdistant/remoteVGandVGvirtualVGworkingVGarrangements.
Second,VGtheVGincreasedVGawarenessVGofVGglobalVGwarmingVGandVGassociatedVGclimateVGchangeVGun
derVGtheVGbroaderVGmanagerialVGphilosophyVGofVGsustainabilityVGisVGhavingVGaVGmajorVGimpactVGonVG
workforceVGmanagement.VGManyVGorganizationsVGareVGencouragingVGtheVGuseVGofVGvirtualVGmeetingV
GtechnologiesVGsuchVGasVGZoomVGandVGMicrosoftVGTeamsVGtoVGreduceVGtheVGcostVGandVGenergyVGuseV
GinVGemployees’VGdomesticVGandVGinternationalVGtravel,VGandVGtheVGfirstVGexperimentsVGwithVGvirtua
lVGrealityVGmeetings.VGRemoteVGworkingVGarrangementsVGthatVGhaveVGbenefittedVGfromVGonlineVGtec
hnologicalVGadvancementsVGareVGalsoVGbeingVGemployedVGtoVGeaseVGphysicalVGcommutingVGchallen
gesVGinVGlargeVGmetropolitanVGareas.
B. Economy
AsVGlocal,VGnational,VGregional,VGandVGglobalVGeconomicVGstrengthVGcanVGhaveVGaVGgreatVGinfluenceVG
onVGbusinessVGactivity,VGeconomicVGconditionsVGcanVGinVGturnVGgreatlyVGaffectVGworkforceVGdecision
sVGforVGcarryingVGoutVGbusinessVGactivity.VGWhereVGanVGeconomyVGisVGperceivedVGasVGweak,VGcompan
yVGgrowthVGplansVGmayVGbeVGputVGonVGhold,VGalongVGwithVGaVGfreezeVGinVGhiringVGnewVGregularVGemplo
yeesVGandVGaVGgreaterVGemphasisVGonVGusingVGtemporaryVGemployees.VGWhereVGregionsVGmayVGdiffer
VGinVGtheirVGeconomicVGfavorability,VGMNCsVGmayVGshiftVGtheirVGbusinessVGactivityVGfocusVGtoVGgainVG
theVGgreatestVGbenefitVGforVGtheVGcompany,VGthusVGplacingVGdifferingVGworkforceVGdemandsVGinVGdiff
erentVGregions.VGExchangeVGratesVGacrossVGtheVGfinancialVGmarketsVGofVGtheVGglobalVGeconomyVGcanV
GaffectVGhumanVGresourceVGarrangementsVGtoVGaVGsignificantVGdegree.
C. SocialVGPreferences
ThisVGfactorVGisVGmadeVGupVGofVGtheVGbroadVGsetVGofVGculture-
basedVGbeliefs,VGvalues,VGnorms,VGcustoms,VGattitudes,VGandVGexpectationsVGheldVGbyVGgroups,VGcom
munities,VGandVGsocieties.VGSocialVGpreferencesVGareVGalsoVGgreatlyVGinfluencedVGby:
• communicationsVGtechnologies,VGsuchVGasVGtheVGInternet,VGthatVGincreaseVGwidespreadVGawar
enessVGofVGnewVGissues,VGopportunities,VGandVGsocialVGmodelsVG(e.g.,VGCSR,VGbasicVGhumanVGr
ights,VGetc.),VGrapidlyVGchangingVGtraditionalVGnormsVGandVGexpectations.
• otherVGexternalVGfactors,VGsuchVGasVGgovernmentVGlawsVGandVGregulationsVGagainstVGw
orkplaceVGdiscrimination.
V G VG
ManagingVGaVGGlobalVGWorkforceVG4thVGEditionVGByVGCharlesVGVance,VGYongsunVGPaik,VGFabianVGJi
ntaeVGFroese,VGTorbenVGAndersen
Chapter 1-11
VG
,
, CHAPTER 1 INTROD VG VG
UCTION AND OVERVIEW
VG VG
LECTUREVGNOTES
ThisVGintroductoryVGchapterVGexaminesVGtheVGmanyVGdifferentVGexternalVGglobalVGandVGlocalVGcontex
tualVGfactorsVGthatVGmayVGinfluenceVGkeyVGinternalVGcompanyVGfactors,VGwhichVGinVGturnVGdetermineV
GglobalVGworkforceVGmanagement.VGKeyVGperspectivesVGthatVGappearVGthroughoutVGtheVGtextVGforVGund
erstandingVGeffectiveVGglobalVGworkforceVGmanagementVGareVGalsoVGdiscussed.
LEARNINGVGOBJECTIVES
• IdentifyVGimportantVGfactorsVGinVGtheVGexternalVGglobalVGmarketVGcont
extVGthatVGcanVGinfluenceVGglobalVGworkforceVGconditionsVGandVGcompan
yVGmanagementVGpractices;
• DiscussVGimportantVGfactorsVGwithinVGtheVGorganizationVGthatVGcanVGinf
luenceVGworkforceVGconditionsVGandVGcompanyVGmanagementVGpractic
es;
• UnderstandVGtheVGvalueVGofVGaVGtalentVGmanagementVGperspective,VGin
clusiveVGofVGallVGwhoVGcontributeVGtoVGanVGorganization’sVGsuccess;
• DiscussVGapplicationsVGofVGcareerVGmanagementVGandVGpersonalVGresponsibilityVGinV
GglobalVGworkforceVGmanagement;
• UnderstandVGtheVGroleVGofVGtheVGHumanVGResourceVGfunctionVGinVGeffectiveVGcorporateVGgo
vernanceVGandVGsustainability;
• DescribeVGpotentialVGbenefitsVGofVGglobalizationVGforVGall;
• UnderstandVGtheVGongoingVGchallengeVGofVGmanagingVGourVGglobalVGwor
kforceVGwithinVGtheVGchangingVGforcesVGofVGconvergenceVGversusVGdiver
gence.
I. INTRODUCTION
A. Today’sVGburgeoningVGgrowthVGofVGbusinessVGonVGaVGglobalVGscaleVG(bothVGhomeVGandVGa
broad)VGhasVGsignificantVGchallengesVGassociatedVGwithVGtheVGacquisition,VGdeployment,VGa
ndVGmanagementVGofVGlabor.
B. CriticalVGtoVGtheVGsuccessVGofVGallVGorganizations,VGbothVGprofitVGandVGnonprofit,VGinVGourVGin
creasinglyVGglobalVGmarketplaceVGisVGtheVGabilityVGtoVGplanVGfor,VGattract,VGdevelop,VGandVG
retainVGcapableVGandVGcommittedVGemployees,VGwhetherVGthoseVGemployeesVGareVGatVGhom
eVGorVGabroad.
C. CompetenceVGinVGworkforceVGmanagementVGshouldVGnotVGbeVGrestrictedVGtoVGthoseVGindivid
ualsVGwhoVGspecializeVGinVGhumanVGresources,VGbutVGshouldVGbeVGaVGtopVGpriorityVGforVGevery
VGexecutive,VGmanager,VGandVGbusinessVGprofessional.
D. TheVGchallengeVGofVGeffectivelyVGmanagingVGhumanVGresourcesVGtoVGachieveVGorganiz
ationalVGstrategicVGobjectivesVGonlyVGincreasesVGinVGscopeVGandVGcomplexityVGwithVGthe
VGintroductionVGof
, multipleVGcultures,VGdifferingVGnationalVGpracticesVGandVGregulations,VGandVGphysicalVGdistanc
esVGinvolvedVGwithVGglobalVGcommerce.
II. GLOBALVGMARKETVGCONTEXTVG(EXTERNALVGFACTORS)
CompanyVGleadersVGendeavorVGtoVGmanageVGtheirVGorganizationsVGwithinVGaVGgrowingVGglobalVGmar
ketVGcontext,VGwithVGrapidlyVGchangingVGsocial,VGpolitical,VGeconomic,VGandVGtechnologicalVGforces.VG
KeyVGexternalVGfactorsVGinfluencingVGtheVGeffectiveVGmanagementVGofVGhumanVGresourcesVGcanVGdiff
erVGdramaticallyVGfromVGoneVGlocalVGcontextVGtoVGanother.
A. PhysicalVGenvironment
FirstVGandVGforemost,VGtheVGGlobalVGCOVID-
19VGpandemicVGhasVGbeenVGtheVGmostVGprominentVGrecentVGfactorVGinVGourVGphysicalVGenvironmentVGa
ffectingVGeachVGofVGusVGpersonallyVGasVGwellVGasVGoverallVGworkforceVGmanagementVGpolicyVGandVGp
racticeVGhasVGbeenVGtheVGglobalVGCOVID-
19VGpandemic.VGTheVGpandemicVGdramaticallyVGchangedVGtheVGnatureVGandVGfrequencyVGofVGworkfor
ceVGinteraction,VGencouragingVGmoreVGdistant/remoteVGandVGvirtualVGworkingVGarrangements.
Second,VGtheVGincreasedVGawarenessVGofVGglobalVGwarmingVGandVGassociatedVGclimateVGchangeVGun
derVGtheVGbroaderVGmanagerialVGphilosophyVGofVGsustainabilityVGisVGhavingVGaVGmajorVGimpactVGonVG
workforceVGmanagement.VGManyVGorganizationsVGareVGencouragingVGtheVGuseVGofVGvirtualVGmeetingV
GtechnologiesVGsuchVGasVGZoomVGandVGMicrosoftVGTeamsVGtoVGreduceVGtheVGcostVGandVGenergyVGuseV
GinVGemployees’VGdomesticVGandVGinternationalVGtravel,VGandVGtheVGfirstVGexperimentsVGwithVGvirtua
lVGrealityVGmeetings.VGRemoteVGworkingVGarrangementsVGthatVGhaveVGbenefittedVGfromVGonlineVGtec
hnologicalVGadvancementsVGareVGalsoVGbeingVGemployedVGtoVGeaseVGphysicalVGcommutingVGchallen
gesVGinVGlargeVGmetropolitanVGareas.
B. Economy
AsVGlocal,VGnational,VGregional,VGandVGglobalVGeconomicVGstrengthVGcanVGhaveVGaVGgreatVGinfluenceVG
onVGbusinessVGactivity,VGeconomicVGconditionsVGcanVGinVGturnVGgreatlyVGaffectVGworkforceVGdecision
sVGforVGcarryingVGoutVGbusinessVGactivity.VGWhereVGanVGeconomyVGisVGperceivedVGasVGweak,VGcompan
yVGgrowthVGplansVGmayVGbeVGputVGonVGhold,VGalongVGwithVGaVGfreezeVGinVGhiringVGnewVGregularVGemplo
yeesVGandVGaVGgreaterVGemphasisVGonVGusingVGtemporaryVGemployees.VGWhereVGregionsVGmayVGdiffer
VGinVGtheirVGeconomicVGfavorability,VGMNCsVGmayVGshiftVGtheirVGbusinessVGactivityVGfocusVGtoVGgainVG
theVGgreatestVGbenefitVGforVGtheVGcompany,VGthusVGplacingVGdifferingVGworkforceVGdemandsVGinVGdiff
erentVGregions.VGExchangeVGratesVGacrossVGtheVGfinancialVGmarketsVGofVGtheVGglobalVGeconomyVGcanV
GaffectVGhumanVGresourceVGarrangementsVGtoVGaVGsignificantVGdegree.
C. SocialVGPreferences
ThisVGfactorVGisVGmadeVGupVGofVGtheVGbroadVGsetVGofVGculture-
basedVGbeliefs,VGvalues,VGnorms,VGcustoms,VGattitudes,VGandVGexpectationsVGheldVGbyVGgroups,VGcom
munities,VGandVGsocieties.VGSocialVGpreferencesVGareVGalsoVGgreatlyVGinfluencedVGby:
• communicationsVGtechnologies,VGsuchVGasVGtheVGInternet,VGthatVGincreaseVGwidespreadVGawar
enessVGofVGnewVGissues,VGopportunities,VGandVGsocialVGmodelsVG(e.g.,VGCSR,VGbasicVGhumanVGr
ights,VGetc.),VGrapidlyVGchangingVGtraditionalVGnormsVGandVGexpectations.
• otherVGexternalVGfactors,VGsuchVGasVGgovernmentVGlawsVGandVGregulationsVGagainstVGw
orkplaceVGdiscrimination.