HESI 101 LEADERSHIP EXAM QUESTIONS AND ANSWERS
A group of staff nurses is ANS: B
. dissatisfied with the new ideas The nurse manager should serve as a
presented by the newly hired nurse change agent, assisting others in
manager. The staff wants to ke understanding the importance,
ep
their old procedures, and they resist necessity, impact, and process of
the changes. Conflict arises from: change.
a. Group decision-making options.
b. Perceptions of incompatibility.
c. Increases in group cohesiveness.
d. Debates, negotiations, and
compromises.
In designing a new healthcare ANS: A, B, C
. facility, it is particularly important Although the potential for violence
to pay close attention to safety and aggression exists in all healthcare
elements related to violence and settings, emergency, psychiatric, and
aggression in which of the following geriatric settings are at particular risk
settings? (Select all that apply.) for violence.
a. Emergency
b. Psychiatry
c. Gerontology
d. Maternal-child
Nurses entering into the ANS: A, B, C, D, E
. workforce today are faced with By nature, conflict is potentially
pg. which
1 of the following relationships present in all interpersonal situations.
, HESI 101 LEADERSHIP EXAM QUESTIONS AND ANSWERS
that could create organizational The nurse manager should create an
conflict? (Select all that apply.) environment that recognizes and
a. Nurse-physician relationship values differences in staff, physicians,
b. Nurse-nurse relationship patients, and communities.
c. Nurse-patient relationship
d. Nurse-chief nursing officer
relationship
e. Nurse-auxiliary personnel
relationships
4 1. The chief nursing officer decides ANS: D
. to establish a client advocacy Advocacy involves empowering and
position in an oncology unit. promoting self-determination in
pg. 2
, Advocacy is best represented by: into trauma
a. Establishing private and . Your healthcare organization
professional networking systems. . places a high value on workplace safety and
b. Asking social services to handle integrates this into all aspects of
clients' concerns. administrative and patientcare processes. As
c. Identifying community support a unit manager, you thoroughly endorse this
groups. direction, and during the selection and hirin
d. Empowering others by promoting of new staff, you consistently:
self-determination. a. Refuse to hire applicants who arepushy
Which of the following activities during interviews.
. would represent a customer-friendly b. Thoroughly follow up with all
approach in a healthcare setting?
(Select all that apply.)
a. Sending a patient with a migraine
headache to wait in the emergency
room sitting area so that a patient
with chest pain can be seen
b. Repeating patient history
information to the admitting clerk,
the admitting nurse, and the
ultrasound technician
c. Ensuring that birthing preferences
are on file and available when a
laboring mother comes in
d. Providing support to families
when a family member is brought
, others.
ANS: B
Sporadic work histories and a
"pushy" attitude may or may not be
associated with aggression and
ANS: B, C, D
violence. Checking references
Service is a measure of
thoroughly helps to effectively check
what matters to the patient;
out impressions gained during the
quality is a measure ofhow
interview and may yield useful
well a standard is met.
information about issues related to
Althoughthe patient with
violence and aggression in previous
chest pain is seen first, and
employment.
this decision would be
consistent with usual
practices associated with
triaging, customer- friendly
approaches would lead to
approaches that enable
handling of patients with
urgent rather than
emergency health
concerns.
A group of staff nurses is ANS: B
. dissatisfied with the new ideas The nurse manager should serve as a
presented by the newly hired nurse change agent, assisting others in
manager. The staff wants to ke understanding the importance,
ep
their old procedures, and they resist necessity, impact, and process of
the changes. Conflict arises from: change.
a. Group decision-making options.
b. Perceptions of incompatibility.
c. Increases in group cohesiveness.
d. Debates, negotiations, and
compromises.
In designing a new healthcare ANS: A, B, C
. facility, it is particularly important Although the potential for violence
to pay close attention to safety and aggression exists in all healthcare
elements related to violence and settings, emergency, psychiatric, and
aggression in which of the following geriatric settings are at particular risk
settings? (Select all that apply.) for violence.
a. Emergency
b. Psychiatry
c. Gerontology
d. Maternal-child
Nurses entering into the ANS: A, B, C, D, E
. workforce today are faced with By nature, conflict is potentially
pg. which
1 of the following relationships present in all interpersonal situations.
, HESI 101 LEADERSHIP EXAM QUESTIONS AND ANSWERS
that could create organizational The nurse manager should create an
conflict? (Select all that apply.) environment that recognizes and
a. Nurse-physician relationship values differences in staff, physicians,
b. Nurse-nurse relationship patients, and communities.
c. Nurse-patient relationship
d. Nurse-chief nursing officer
relationship
e. Nurse-auxiliary personnel
relationships
4 1. The chief nursing officer decides ANS: D
. to establish a client advocacy Advocacy involves empowering and
position in an oncology unit. promoting self-determination in
pg. 2
, Advocacy is best represented by: into trauma
a. Establishing private and . Your healthcare organization
professional networking systems. . places a high value on workplace safety and
b. Asking social services to handle integrates this into all aspects of
clients' concerns. administrative and patientcare processes. As
c. Identifying community support a unit manager, you thoroughly endorse this
groups. direction, and during the selection and hirin
d. Empowering others by promoting of new staff, you consistently:
self-determination. a. Refuse to hire applicants who arepushy
Which of the following activities during interviews.
. would represent a customer-friendly b. Thoroughly follow up with all
approach in a healthcare setting?
(Select all that apply.)
a. Sending a patient with a migraine
headache to wait in the emergency
room sitting area so that a patient
with chest pain can be seen
b. Repeating patient history
information to the admitting clerk,
the admitting nurse, and the
ultrasound technician
c. Ensuring that birthing preferences
are on file and available when a
laboring mother comes in
d. Providing support to families
when a family member is brought
, others.
ANS: B
Sporadic work histories and a
"pushy" attitude may or may not be
associated with aggression and
ANS: B, C, D
violence. Checking references
Service is a measure of
thoroughly helps to effectively check
what matters to the patient;
out impressions gained during the
quality is a measure ofhow
interview and may yield useful
well a standard is met.
information about issues related to
Althoughthe patient with
violence and aggression in previous
chest pain is seen first, and
employment.
this decision would be
consistent with usual
practices associated with
triaging, customer- friendly
approaches would lead to
approaches that enable
handling of patients with
urgent rather than
emergency health
concerns.
