Test Bank
Automotive Chassis Systems
By James Halderman
8th edition
,Table of content
Service information, work orders, and vehicle identification
1. Tools and safety
2. Environmental and hazardous materials
3. Braking system components and performance standards
4. Braking principles and friction materials
5. Brake hydraulic systems
6. Hydraulic valves and switches
7. Brake fluid and lines
8. Brake bleeding methods and procedures
9. Wheel bearings and service
10. Drum brakes
11. Drum brake diagnosis and service
12. Disc brakes
13. Disc brake diagnosis and service
14. Parking brake operation, diagnosis, and service
15. Machining brake drums and rotors
16. Power brake unit operation, diagnosis, and service
17. Abs components and operation
18. Abs diagnosis and service
19. Electronic stability control systems
20. Regenerative braking systems
21. Tires and wheels
22. Tire-pressure monitoring systems
23. Tire and wheel service
24. Suspension system components and operation
25. Front suspension and service
26. Rear suspension and service
27. Electronic suspension systems
28. Steering columns and gears
29. Steering linkage and service
30. Hydraulic power steering systems
31. Electric power steering systems
32. Driveshafts and cv joints
33. Driveshaft and cv joint service
34. Wheel alignment principles
35. Alignment diagnosis and service
36. Vibration and noise diagnosis and correction
,Automotive chassis systems, 8e (halderman)
Chapter 1 service information, work orders, and vehicle identification
1) What type of information is commonly included in the owner's manual that would be a benefit
to the service technician?
A) Maintenance reminder light reset procedures
B) Tire pressure monitoring system reset procedures
C) Maintenance items specifications
D) All of the above
Answer: d
Diff: 1 page ref: 1
chapter quiz: yes
Objective: 1-1 discuss the importance of vehicle owner's manuals, service records, and service
information.
2017 ase mast: a0.c.01 identify information needed and the service requested on a repair order.
2) Two technicians are discussing the need for the history of the vehicle. Technician a says that
an accident could cause faults due to hidden damage. Technician b says that some faults could
be related to a previous repair. Which technician is correct?
A) Technician a only
B) Technician b only
C) Both technicians a and b
D) Neither technician a nor b
Answer: c
Diff: 2 page ref: 3
chapter quiz: yes
Objective: 1-5 explain why service records are important.
2017 ase mast: a0.c.04 review vehicle service history.
3) A campaign (recall) is mailed to the owner of a vehicle from the .
A) Vehicle manufacturer
B) Local dealer
C) Federal government
D) State or local government
Answer: a
Diff: 1 page ref: 2
chapter quiz: yes
Objective: 1-3 describe vehicle recalls and campaigns.
2017 ase mast: a1.a.02 research vehicle service information including fluid type, internal engine
operation, vehicle service history, service precautions, and technical service bulletins.
, 4) Technical service bulletins (tsbs) are issued by the .
A) Vehicle manufacturer
B) Local dealer
C) Federal government
D) State or local government
Answer: a
Diff: 1 page ref: 2
chapter quiz: yes
Objective: 1-2 explain the different types of service information.
2017 ase mast: a1.a.02 research vehicle service information including fluid type, internal engine
operation, vehicle service history, service precautions, and technical service bulletins.
5) Four tenths of an hour is how many minutes?
A) 14
B) 24
C) 34
D) 44
Answer: b
Diff: 1 page ref: 4
chapter quiz: yes
Objective: 1-4 discuss the importance of the work order.
2017 ase mast: a0.c.01 identify information needed and the service requested on a repair order.
6) What should the service technician document on the work order?
A) The results of any inspections and tests
B) What was replaced or serviced
C) The dimensions of the related component and comparison to factory specifications
D) Any of the above
Answer: d
Diff: 1 page ref: 3
chapter quiz: yes
Objective: 1-4 discuss the importance of the work order.
2017 ase mast: a0.c.05 complete work order to include customer information, vehicle identifying
information, customer concern, related service history, cause, and correction.
7) The labor rate for each operation is included on the work order and is added by the .
A) Service technician
B) Service advisor
C) Shop owner or designated warranty person
D) Any of the above
Answer: c
Diff: 1 page ref: 3
chapter quiz: yes
Objective: 1-4 discuss the importance of the work order.
2017 ase mast: a0.c.05 complete work order to include customer information, vehicle identifying
information, customer concern, related service history, cause, and correction.
Automotive Chassis Systems
By James Halderman
8th edition
,Table of content
Service information, work orders, and vehicle identification
1. Tools and safety
2. Environmental and hazardous materials
3. Braking system components and performance standards
4. Braking principles and friction materials
5. Brake hydraulic systems
6. Hydraulic valves and switches
7. Brake fluid and lines
8. Brake bleeding methods and procedures
9. Wheel bearings and service
10. Drum brakes
11. Drum brake diagnosis and service
12. Disc brakes
13. Disc brake diagnosis and service
14. Parking brake operation, diagnosis, and service
15. Machining brake drums and rotors
16. Power brake unit operation, diagnosis, and service
17. Abs components and operation
18. Abs diagnosis and service
19. Electronic stability control systems
20. Regenerative braking systems
21. Tires and wheels
22. Tire-pressure monitoring systems
23. Tire and wheel service
24. Suspension system components and operation
25. Front suspension and service
26. Rear suspension and service
27. Electronic suspension systems
28. Steering columns and gears
29. Steering linkage and service
30. Hydraulic power steering systems
31. Electric power steering systems
32. Driveshafts and cv joints
33. Driveshaft and cv joint service
34. Wheel alignment principles
35. Alignment diagnosis and service
36. Vibration and noise diagnosis and correction
,Automotive chassis systems, 8e (halderman)
Chapter 1 service information, work orders, and vehicle identification
1) What type of information is commonly included in the owner's manual that would be a benefit
to the service technician?
A) Maintenance reminder light reset procedures
B) Tire pressure monitoring system reset procedures
C) Maintenance items specifications
D) All of the above
Answer: d
Diff: 1 page ref: 1
chapter quiz: yes
Objective: 1-1 discuss the importance of vehicle owner's manuals, service records, and service
information.
2017 ase mast: a0.c.01 identify information needed and the service requested on a repair order.
2) Two technicians are discussing the need for the history of the vehicle. Technician a says that
an accident could cause faults due to hidden damage. Technician b says that some faults could
be related to a previous repair. Which technician is correct?
A) Technician a only
B) Technician b only
C) Both technicians a and b
D) Neither technician a nor b
Answer: c
Diff: 2 page ref: 3
chapter quiz: yes
Objective: 1-5 explain why service records are important.
2017 ase mast: a0.c.04 review vehicle service history.
3) A campaign (recall) is mailed to the owner of a vehicle from the .
A) Vehicle manufacturer
B) Local dealer
C) Federal government
D) State or local government
Answer: a
Diff: 1 page ref: 2
chapter quiz: yes
Objective: 1-3 describe vehicle recalls and campaigns.
2017 ase mast: a1.a.02 research vehicle service information including fluid type, internal engine
operation, vehicle service history, service precautions, and technical service bulletins.
, 4) Technical service bulletins (tsbs) are issued by the .
A) Vehicle manufacturer
B) Local dealer
C) Federal government
D) State or local government
Answer: a
Diff: 1 page ref: 2
chapter quiz: yes
Objective: 1-2 explain the different types of service information.
2017 ase mast: a1.a.02 research vehicle service information including fluid type, internal engine
operation, vehicle service history, service precautions, and technical service bulletins.
5) Four tenths of an hour is how many minutes?
A) 14
B) 24
C) 34
D) 44
Answer: b
Diff: 1 page ref: 4
chapter quiz: yes
Objective: 1-4 discuss the importance of the work order.
2017 ase mast: a0.c.01 identify information needed and the service requested on a repair order.
6) What should the service technician document on the work order?
A) The results of any inspections and tests
B) What was replaced or serviced
C) The dimensions of the related component and comparison to factory specifications
D) Any of the above
Answer: d
Diff: 1 page ref: 3
chapter quiz: yes
Objective: 1-4 discuss the importance of the work order.
2017 ase mast: a0.c.05 complete work order to include customer information, vehicle identifying
information, customer concern, related service history, cause, and correction.
7) The labor rate for each operation is included on the work order and is added by the .
A) Service technician
B) Service advisor
C) Shop owner or designated warranty person
D) Any of the above
Answer: c
Diff: 1 page ref: 3
chapter quiz: yes
Objective: 1-4 discuss the importance of the work order.
2017 ase mast: a0.c.05 complete work order to include customer information, vehicle identifying
information, customer concern, related service history, cause, and correction.
