USPS SALES AND SERVICES COMPREHENSIVE EXAM
QUESTIONS AND ANSWERS 2025/2026 ALL RATED A+
✔✔What is a customer charged when a balloon surcharge applies? - ✔✔20 lb rate.
✔✔When is DIM (dimensional) weight applied? - ✔✔Only for Priority packages which
exceed 1 cubic foot and are mailed zones 5-8.
✔✔Dimensional weight pricing is determined by length, width and thickness (height)
and __________. - ✔✔Weight.
✔✔What is the only article that can possibly have a non-machinable surcharge? -
✔✔Letter.
✔✔If an article is too heavy, too large or too small it is ______________. - ✔✔Non-
mailable.
✔✔How does knowing the products you sell benefit customers and the post office? -
✔✔Strengthens communication skills, boosts enthusiasm, and assists in overcoming
concerns.
✔✔Name some benefits of Priority Mail Express. - ✔✔Fastest shipping, guaranteed
delivery, delivery 365 days per year (even Sundays and Holidays), no residential
surcharges, no fuel charges, free tracking, $100 free insurance, signature available,
delivery to PO Boxes, flat rate boxes and envelopes, free shipping supplies.
✔✔Name some benefits of Priority Mail. - ✔✔Normally 2-3 day delivery, free shipping
supplies, fast and affordable, flat rate boxes and envelopes that "if it fits, it ships",
delivery to every address - even PO Boxes, Saturday delivery at no extra cost, extra
services available.
✔✔What is the maximum amount of insurance you can purchase? - ✔✔$5,000.
✔✔What is the maximum amount of insurance that can be purchased with Registered
Mail? - ✔✔$25,000.
✔✔What are the 3 ways to add insurance to a package? - ✔✔Online, post office, Kiosk.
✔✔Can additional insurance be purchased at the window if it has already been
purchased online or at the Kiosk? - ✔✔No.
✔✔What is the maximum weight and size for Priority packages? - ✔✔70 lbs, 108"
length + girth combined.
, ✔✔What is EDDM? - ✔✔Every Door Direct Mail.
✔✔Why is product knowledge important? - ✔✔It provides satisfaction in helping a
customer, increases customer knowledge, increases revenue, increases interaction
between the SSA and customer, empowers the SSA to be the expert and ensures loyal,
satisfied, returning customers.
✔✔Name some of the benefits of renting a PO Box? - ✔✔Convenient, early delivery,
secure, extended hours, affordable, permanent, good business, private.
✔✔How can you renew a PO Box? - ✔✔Online with a credit/debit card, through an
automatic renewal process, self service Kiosk, mail in a check or money order, pay at
the post office in person.
✔✔When does Dimensional Weight (DIM) pricing apply? - ✔✔Priority mail being
shipped to zones 5-8 which are larger than 1 cubic foot.
✔✔What qualifies an article to be classified as 1st class mail? - ✔✔Less than 13 oz,
handwritten or typewritten personal correspondence, postcards, and Business Reply
Mail.
✔✔When are balloon surcharges applied? - ✔✔Less than 20 lbs and the dimensions
are greater than 84" length + girth combined. Standard Post to all zones and Priority
mail only to zones 1-4 [Remember Priority zones 5-8 will be Dimensional charges for
that size package]
✔✔What are our Package Services? - ✔✔Standard Post, Bound Printed Matter, Media
Mail and Library Mail. These are NOT sealed against Postal inspection.
✔✔What is an Oversized Package? - ✔✔Standard Post packages that measure more
than 108" but less than 130" length + girth combined.
✔✔What is Media Mail's content limited to? - ✔✔Books, sound recordings, recorded
video tapes, printed music, recorded computer-readable media (DVD's and CD's).
✔✔What are some extra services we offer on packages? - ✔✔Registered Mail, Return
Receipt, Return Receipt for Merchandise, Restricted Delivery, USPS Tracking (delivery
confirmation), Signature Confirmation, Collect on Delivery, Certified Mail and Certificate
of Mailing.
✔✔What are the four categories of International Mail? - ✔✔1st class mail international,
Priority mail international, Priority Express international and Global Express
Guaranteed.
QUESTIONS AND ANSWERS 2025/2026 ALL RATED A+
✔✔What is a customer charged when a balloon surcharge applies? - ✔✔20 lb rate.
✔✔When is DIM (dimensional) weight applied? - ✔✔Only for Priority packages which
exceed 1 cubic foot and are mailed zones 5-8.
✔✔Dimensional weight pricing is determined by length, width and thickness (height)
and __________. - ✔✔Weight.
✔✔What is the only article that can possibly have a non-machinable surcharge? -
✔✔Letter.
✔✔If an article is too heavy, too large or too small it is ______________. - ✔✔Non-
mailable.
✔✔How does knowing the products you sell benefit customers and the post office? -
✔✔Strengthens communication skills, boosts enthusiasm, and assists in overcoming
concerns.
✔✔Name some benefits of Priority Mail Express. - ✔✔Fastest shipping, guaranteed
delivery, delivery 365 days per year (even Sundays and Holidays), no residential
surcharges, no fuel charges, free tracking, $100 free insurance, signature available,
delivery to PO Boxes, flat rate boxes and envelopes, free shipping supplies.
✔✔Name some benefits of Priority Mail. - ✔✔Normally 2-3 day delivery, free shipping
supplies, fast and affordable, flat rate boxes and envelopes that "if it fits, it ships",
delivery to every address - even PO Boxes, Saturday delivery at no extra cost, extra
services available.
✔✔What is the maximum amount of insurance you can purchase? - ✔✔$5,000.
✔✔What is the maximum amount of insurance that can be purchased with Registered
Mail? - ✔✔$25,000.
✔✔What are the 3 ways to add insurance to a package? - ✔✔Online, post office, Kiosk.
✔✔Can additional insurance be purchased at the window if it has already been
purchased online or at the Kiosk? - ✔✔No.
✔✔What is the maximum weight and size for Priority packages? - ✔✔70 lbs, 108"
length + girth combined.
, ✔✔What is EDDM? - ✔✔Every Door Direct Mail.
✔✔Why is product knowledge important? - ✔✔It provides satisfaction in helping a
customer, increases customer knowledge, increases revenue, increases interaction
between the SSA and customer, empowers the SSA to be the expert and ensures loyal,
satisfied, returning customers.
✔✔Name some of the benefits of renting a PO Box? - ✔✔Convenient, early delivery,
secure, extended hours, affordable, permanent, good business, private.
✔✔How can you renew a PO Box? - ✔✔Online with a credit/debit card, through an
automatic renewal process, self service Kiosk, mail in a check or money order, pay at
the post office in person.
✔✔When does Dimensional Weight (DIM) pricing apply? - ✔✔Priority mail being
shipped to zones 5-8 which are larger than 1 cubic foot.
✔✔What qualifies an article to be classified as 1st class mail? - ✔✔Less than 13 oz,
handwritten or typewritten personal correspondence, postcards, and Business Reply
Mail.
✔✔When are balloon surcharges applied? - ✔✔Less than 20 lbs and the dimensions
are greater than 84" length + girth combined. Standard Post to all zones and Priority
mail only to zones 1-4 [Remember Priority zones 5-8 will be Dimensional charges for
that size package]
✔✔What are our Package Services? - ✔✔Standard Post, Bound Printed Matter, Media
Mail and Library Mail. These are NOT sealed against Postal inspection.
✔✔What is an Oversized Package? - ✔✔Standard Post packages that measure more
than 108" but less than 130" length + girth combined.
✔✔What is Media Mail's content limited to? - ✔✔Books, sound recordings, recorded
video tapes, printed music, recorded computer-readable media (DVD's and CD's).
✔✔What are some extra services we offer on packages? - ✔✔Registered Mail, Return
Receipt, Return Receipt for Merchandise, Restricted Delivery, USPS Tracking (delivery
confirmation), Signature Confirmation, Collect on Delivery, Certified Mail and Certificate
of Mailing.
✔✔What are the four categories of International Mail? - ✔✔1st class mail international,
Priority mail international, Priority Express international and Global Express
Guaranteed.
