USPS SALES AND SERVICES ASSOCIATE CORE EXAMS
MANUAL QUESTIONS AND ANSWERS 2025/2026 ALL
RATED A+
✔✔PS FORM 3800 - ✔✔Certified Mail Receipt
✔✔PS Form 3811 - ✔✔return receipt
✔✔PS FORM 3849 - ✔✔Delivery notice/reminder receipt (pink card)
✔✔PS Form 3854 - ✔✔Manifold registered dispatch book. (Five copies a day)
✔✔PS FORM 3455 - ✔✔USPS RECEIPT MONEY OR SERVICE MANUAL OFFICE
ONLY
✔✔PS FORM 8076 - ✔✔Authorization to hold mail
✔✔PS Form 2976R - ✔✔Customs form
✔✔PS FORM 2976 - ✔✔customs declarationq
✔✔PMEI - ✔✔Is characterized by its reliability, visibility, speed, and value added
services
✔✔GXG LABEL - ✔✔Must be attached to the front of the package
✔✔4 pounds - ✔✔with PMEI The maximum weight for a flat rate envelope is?
✔✔5 types of international mail - ✔✔GXG, PMIE, PMI, FCMI, FCPI
✔✔Hazmat = - ✔✔Dangerous goods
✔✔GXG - ✔✔Global express Guarenteed
✔✔What is the minimum amount of time that a customer may request to hold their mail?
- ✔✔3 Days
✔✔What must be presented before a customer can pick up their mail at the post office -
✔✔Valid Photo ID
✔✔If a customer does not pick up their firm, hold out mail for 10 consecutive days and
has not arranged to hold their mail what happens - ✔✔It gets canceled
, ✔✔Customers that need more pick up time than a firm hold and or have more mail each
day than the largest box in your office hold can request a pay for what service -
✔✔Collar service premium service fee
✔✔Transient and individuals waiting to get PO boxes can request what free service -
✔✔General delivery
✔✔What optional and free service does informed delivery provide - ✔✔Digital photo
image of Mail
✔✔In order to use package intercept service what must be on the package -
✔✔Tracking
✔✔PMI includes tracking and insurance to most destinations insurance for document
reconstruction up to $100 and for merchandise up to - ✔✔$200
✔✔Max Weight limit for PMI flat rate envelope and small box - ✔✔4 pounds
✔✔PMI Max weight limit for large flat rate boxes - ✔✔20lbs
✔✔PMI PARCEL CAN NOT WEIGH MOR THAN - ✔✔70lbs
✔✔PMI address surface are must be large enough to apply - ✔✔Postage /PS FORM
2976 E and any other applicable endorsements
✔✔PMI is eligible for - ✔✔Return receipt service
✔✔Customers must complete —- for international packages - ✔✔2976 -online
Or the
2976-R at the PO
✔✔Address must be in - ✔✔Ink or typewritten
✔✔FCPI Maximum VALUE - ✔✔$400
✔✔FOR INTERNATIONAL REGISTERED MAIL THE MAX AMOUNT OF INDEMNITY
IS - ✔✔$42.78
✔✔FCMI
First class mail international includes - ✔✔Airmail letter post /post cards /printed matter
and /flats
MANUAL QUESTIONS AND ANSWERS 2025/2026 ALL
RATED A+
✔✔PS FORM 3800 - ✔✔Certified Mail Receipt
✔✔PS Form 3811 - ✔✔return receipt
✔✔PS FORM 3849 - ✔✔Delivery notice/reminder receipt (pink card)
✔✔PS Form 3854 - ✔✔Manifold registered dispatch book. (Five copies a day)
✔✔PS FORM 3455 - ✔✔USPS RECEIPT MONEY OR SERVICE MANUAL OFFICE
ONLY
✔✔PS FORM 8076 - ✔✔Authorization to hold mail
✔✔PS Form 2976R - ✔✔Customs form
✔✔PS FORM 2976 - ✔✔customs declarationq
✔✔PMEI - ✔✔Is characterized by its reliability, visibility, speed, and value added
services
✔✔GXG LABEL - ✔✔Must be attached to the front of the package
✔✔4 pounds - ✔✔with PMEI The maximum weight for a flat rate envelope is?
✔✔5 types of international mail - ✔✔GXG, PMIE, PMI, FCMI, FCPI
✔✔Hazmat = - ✔✔Dangerous goods
✔✔GXG - ✔✔Global express Guarenteed
✔✔What is the minimum amount of time that a customer may request to hold their mail?
- ✔✔3 Days
✔✔What must be presented before a customer can pick up their mail at the post office -
✔✔Valid Photo ID
✔✔If a customer does not pick up their firm, hold out mail for 10 consecutive days and
has not arranged to hold their mail what happens - ✔✔It gets canceled
, ✔✔Customers that need more pick up time than a firm hold and or have more mail each
day than the largest box in your office hold can request a pay for what service -
✔✔Collar service premium service fee
✔✔Transient and individuals waiting to get PO boxes can request what free service -
✔✔General delivery
✔✔What optional and free service does informed delivery provide - ✔✔Digital photo
image of Mail
✔✔In order to use package intercept service what must be on the package -
✔✔Tracking
✔✔PMI includes tracking and insurance to most destinations insurance for document
reconstruction up to $100 and for merchandise up to - ✔✔$200
✔✔Max Weight limit for PMI flat rate envelope and small box - ✔✔4 pounds
✔✔PMI Max weight limit for large flat rate boxes - ✔✔20lbs
✔✔PMI PARCEL CAN NOT WEIGH MOR THAN - ✔✔70lbs
✔✔PMI address surface are must be large enough to apply - ✔✔Postage /PS FORM
2976 E and any other applicable endorsements
✔✔PMI is eligible for - ✔✔Return receipt service
✔✔Customers must complete —- for international packages - ✔✔2976 -online
Or the
2976-R at the PO
✔✔Address must be in - ✔✔Ink or typewritten
✔✔FCPI Maximum VALUE - ✔✔$400
✔✔FOR INTERNATIONAL REGISTERED MAIL THE MAX AMOUNT OF INDEMNITY
IS - ✔✔$42.78
✔✔FCMI
First class mail international includes - ✔✔Airmail letter post /post cards /printed matter
and /flats
