USPS EXAM 421 WINDOW CLERK ACTUAL TEST 2025/2026
ACCURATE TEST COMPLETE QUESTIONS AND CORRECT
DETAILED ANSWERS (100% EXPERT VERIFIED
SOLUTIONS) A NEW UPDATED VERSION AND A STUDY
GUIDE |GUARANTEED PASS A+ (BRAND NEW!!) FULL
REVISED EXAM
**WINDOW CLERK EXAM FOR THE UNITED STATES POSTAL SERVICE**
Where do we find a list of lost or stolen MO (money orders)?
Answer- Postal Bulletin and POS
Postal Service___________ are available online and provide guidance
on regulations for domestic/international/administrative/personnel
fields support?
Answer- Directives
Priority Mail is delivered in
Answer- 2-3 days
any mail able item that weighs less than 13 oz.
,answer- First Class Mail
Global Express Guarantee (GXG) is shipped in
Answer- 1-3 days
No mail piece can weigh more than except standard post
Answer- 70lbs
EDDM
Answer- Every Door Direct Mail
Express mail is delivered in
Answer- 1-2 days
what surcharge applies to items/parcels over 108 but no more than
130in
answer- oversize /parcel post
,PS Form 3816
Answer- COD
PS Form 3816-AS
Answer- More than 3 COD articles are mailed at one time
Parcel Post and zones 5-8 larger than 1 cubic foot use
Answer- Dimensional Pricing
Ensures that mail is delivered to a specific addressee or the addressee
agent for a fee
Answer- Restricted delivery
Post Office motto for providing the ideal customer experience
Answer Clean, Stocked, and Friendly Everyday
, What are the three P's that influence customer perception?
Answer- Personal, Professional, Postal
What does G.I.S.T. stand for
Answer- Greet, Inquiry, Suggest, and Thank
Words that generate a negative feeling
Answer- Trigger Words
Words that make us feel relaxed and composed
Answer- Calming Words
What does POS stand for?
Answer- Point of Service
ACCURATE TEST COMPLETE QUESTIONS AND CORRECT
DETAILED ANSWERS (100% EXPERT VERIFIED
SOLUTIONS) A NEW UPDATED VERSION AND A STUDY
GUIDE |GUARANTEED PASS A+ (BRAND NEW!!) FULL
REVISED EXAM
**WINDOW CLERK EXAM FOR THE UNITED STATES POSTAL SERVICE**
Where do we find a list of lost or stolen MO (money orders)?
Answer- Postal Bulletin and POS
Postal Service___________ are available online and provide guidance
on regulations for domestic/international/administrative/personnel
fields support?
Answer- Directives
Priority Mail is delivered in
Answer- 2-3 days
any mail able item that weighs less than 13 oz.
,answer- First Class Mail
Global Express Guarantee (GXG) is shipped in
Answer- 1-3 days
No mail piece can weigh more than except standard post
Answer- 70lbs
EDDM
Answer- Every Door Direct Mail
Express mail is delivered in
Answer- 1-2 days
what surcharge applies to items/parcels over 108 but no more than
130in
answer- oversize /parcel post
,PS Form 3816
Answer- COD
PS Form 3816-AS
Answer- More than 3 COD articles are mailed at one time
Parcel Post and zones 5-8 larger than 1 cubic foot use
Answer- Dimensional Pricing
Ensures that mail is delivered to a specific addressee or the addressee
agent for a fee
Answer- Restricted delivery
Post Office motto for providing the ideal customer experience
Answer Clean, Stocked, and Friendly Everyday
, What are the three P's that influence customer perception?
Answer- Personal, Professional, Postal
What does G.I.S.T. stand for
Answer- Greet, Inquiry, Suggest, and Thank
Words that generate a negative feeling
Answer- Trigger Words
Words that make us feel relaxed and composed
Answer- Calming Words
What does POS stand for?
Answer- Point of Service
