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Which of the following guidelines should be least considered in formulating objectives for
nursing care?
A. Written nursing care plan
B. Holistic approach
C. Prescribed standards
D. Staff preferences. - ANSWER D. Staff preferences
Rationale: Staff preferences should be the least priority in formulation objectives to nursing
care. Individual preferences should be subordinate to the interest of the patients/
Stephanie considers shifting to transformational leadership. Which of the following statements
best describes this type of leadership?
A. Uses visioning as the essence of leadership.
B. Serves the followers rather than being served.
C. Maintains full trust and confidence in the subordinates.
D. Possesses innate charisma that makes others feel good in his presence. - ANSWER A.
Uses visioning as the essence of leadership.
Rationale: Transformational leadership relies heavily on visioning as the core of leadership.
As a manager, she focuses her energy on both the quality of services rendered to the patients
as well as the welfare of the staff of her unit. Which of the following management styles does
she adopt?
1
,A. Country club management
B. Organization man management
c. team management
D. Authority-obedience management. - ANSWER C. Team management
Katherine is a young Unit manager of the Pediatric Ward. Most of her staff nurses are senior to
her, very articulate, confident and sometimes aggressive. Katherine feels uncomfortable
believing that she is the scapegoat of everything that goes wrong in her department. Which of
the following is the best action she must take?
A. Identify the source of the conflict and understand the points of friction.
B. Disregard what she feels and continue to work independently.
C. Seek help from the Director of Nursing
D. Quit her job and look for another employment. - ANSWER A. Identify the source of the
conflict and understand the points of friction.
Rationale: This involves problem solving approach, which addresses the root cause of the
problem.
As a young manager, she knows that conflict occurs in any organization. Which of the following
statements regarding conflict is NOT true?
A. Can be destructive if the level is too high
B. Is not beneficial; hence it should be prevented at all times
C. May result in poor performance
D. May create leaders - ANSWER B. Is not beneficial; hence it should be prevented at all
times.
2
,Rationale: Conflicts are beneficial bc it surfaces out issues in the open & can be solved right
away. Likewise, members of the team become more conscientious with their work when they
are aware that the other members of the team are watching them.
Katherine tells one of the staff, "I don't have time to discuss the matter with you now. See me in
my office later" when the latter asks if they can talk about an issue. Which of the following
conflict resolution strategies did she use?
A. Smoothing
B. Compromise
C. Avoidance
D. Restriction - ANSWER C. Avoidance
Rationale: This strategy shuns discussing the issue head-on and prefers to postpone it to a later
time. In effect the problem remains unsolved and both parties are in a lose-lose situation.
Kathleen knows that one of her staff is experiencing burnout. Which of the following is the best
thing for her to do?
A. Advise her staff to go on vacation.
B. Ignore her observations; it will be resolved even without intervention.
C. Remind her to show loyalty to the institution.
D. Let the staff ventilate her feelings and ask how she can be of help. - ANSWER D. Let the
staff ventilate her feelings and ask how she can be of help.
Rationale: Reaching out and helping the staff is the most effective strategy in dealing with burn
out. Knowing that someone is ready to help makes the staff feel important; hence her self-
worth is enhanced.
She knows that performance appraisal consists of all the following activities EXCEPT:
3
, A. Setting specific standards and activities for individual performance
B. Using agency standards as a guide.
C. Determine areas of strength and weaknesses.
D. Focusing activity on the correction of identified behavior. - ANSWER D. Focusing
activity on the correction of identified behavior. n
Rationale: Performance appraisal deal with both positive and negative performance, is not
meant to be a fault-finding activity.
Which of the following statements is NOT true about performance appraisal?
A. Informing the staff about the specific impressions of their work help improve their
performance.
B. A verbal appraisal is an acceptable substitute for a written report.
C. Patients are the best source of information regarding personnel appraisal.
D. The outcome of performance appraisal rests primarily with the staff. - ANSWER C.
Patients are the best source of information regarding personnel appraisal.
Rationale: The pt can be a source of info about the performance of the staff but it is never the
best source. Directly observing the staff is the best source of information for personnel
appraisal.
There are times when Katherine evaluates her staff as she makes her daily rounds. Which of the
following is NOT a benefit of conducting an inform appraisal?
A. The staff member is observed in natural setting
B. Incidental confrontation and collaboration is allowed.
C. The evaluation is focused on objective data systematically
D. Evaluation may provide valid information for compilation of a formal report. -
ANSWER C. The evaluation is focused on objective data systematically.
4
Which of the following guidelines should be least considered in formulating objectives for
nursing care?
A. Written nursing care plan
B. Holistic approach
C. Prescribed standards
D. Staff preferences. - ANSWER D. Staff preferences
Rationale: Staff preferences should be the least priority in formulation objectives to nursing
care. Individual preferences should be subordinate to the interest of the patients/
Stephanie considers shifting to transformational leadership. Which of the following statements
best describes this type of leadership?
A. Uses visioning as the essence of leadership.
B. Serves the followers rather than being served.
C. Maintains full trust and confidence in the subordinates.
D. Possesses innate charisma that makes others feel good in his presence. - ANSWER A.
Uses visioning as the essence of leadership.
Rationale: Transformational leadership relies heavily on visioning as the core of leadership.
As a manager, she focuses her energy on both the quality of services rendered to the patients
as well as the welfare of the staff of her unit. Which of the following management styles does
she adopt?
1
,A. Country club management
B. Organization man management
c. team management
D. Authority-obedience management. - ANSWER C. Team management
Katherine is a young Unit manager of the Pediatric Ward. Most of her staff nurses are senior to
her, very articulate, confident and sometimes aggressive. Katherine feels uncomfortable
believing that she is the scapegoat of everything that goes wrong in her department. Which of
the following is the best action she must take?
A. Identify the source of the conflict and understand the points of friction.
B. Disregard what she feels and continue to work independently.
C. Seek help from the Director of Nursing
D. Quit her job and look for another employment. - ANSWER A. Identify the source of the
conflict and understand the points of friction.
Rationale: This involves problem solving approach, which addresses the root cause of the
problem.
As a young manager, she knows that conflict occurs in any organization. Which of the following
statements regarding conflict is NOT true?
A. Can be destructive if the level is too high
B. Is not beneficial; hence it should be prevented at all times
C. May result in poor performance
D. May create leaders - ANSWER B. Is not beneficial; hence it should be prevented at all
times.
2
,Rationale: Conflicts are beneficial bc it surfaces out issues in the open & can be solved right
away. Likewise, members of the team become more conscientious with their work when they
are aware that the other members of the team are watching them.
Katherine tells one of the staff, "I don't have time to discuss the matter with you now. See me in
my office later" when the latter asks if they can talk about an issue. Which of the following
conflict resolution strategies did she use?
A. Smoothing
B. Compromise
C. Avoidance
D. Restriction - ANSWER C. Avoidance
Rationale: This strategy shuns discussing the issue head-on and prefers to postpone it to a later
time. In effect the problem remains unsolved and both parties are in a lose-lose situation.
Kathleen knows that one of her staff is experiencing burnout. Which of the following is the best
thing for her to do?
A. Advise her staff to go on vacation.
B. Ignore her observations; it will be resolved even without intervention.
C. Remind her to show loyalty to the institution.
D. Let the staff ventilate her feelings and ask how she can be of help. - ANSWER D. Let the
staff ventilate her feelings and ask how she can be of help.
Rationale: Reaching out and helping the staff is the most effective strategy in dealing with burn
out. Knowing that someone is ready to help makes the staff feel important; hence her self-
worth is enhanced.
She knows that performance appraisal consists of all the following activities EXCEPT:
3
, A. Setting specific standards and activities for individual performance
B. Using agency standards as a guide.
C. Determine areas of strength and weaknesses.
D. Focusing activity on the correction of identified behavior. - ANSWER D. Focusing
activity on the correction of identified behavior. n
Rationale: Performance appraisal deal with both positive and negative performance, is not
meant to be a fault-finding activity.
Which of the following statements is NOT true about performance appraisal?
A. Informing the staff about the specific impressions of their work help improve their
performance.
B. A verbal appraisal is an acceptable substitute for a written report.
C. Patients are the best source of information regarding personnel appraisal.
D. The outcome of performance appraisal rests primarily with the staff. - ANSWER C.
Patients are the best source of information regarding personnel appraisal.
Rationale: The pt can be a source of info about the performance of the staff but it is never the
best source. Directly observing the staff is the best source of information for personnel
appraisal.
There are times when Katherine evaluates her staff as she makes her daily rounds. Which of the
following is NOT a benefit of conducting an inform appraisal?
A. The staff member is observed in natural setting
B. Incidental confrontation and collaboration is allowed.
C. The evaluation is focused on objective data systematically
D. Evaluation may provide valid information for compilation of a formal report. -
ANSWER C. The evaluation is focused on objective data systematically.
4
