EXAM PRACTICE QUESTIONS AND
VERIFIED ANSWERS GRADED A+
2025/2026 |LATEST VERSION!
Why did the National Fallen Firefighters Association develop
the 16 Firefighter Life Safety Initiatives in 2004?
A.Increase funding for new apparatus and equipment
B.Eliminate public criticism of the fire service
C.Mandate changes that must be made in the fire service
D.Provide the fire service with a blueprint for making changes -
Answer D. Provide the fire service with a blueprint for making
changes
Once an emergency has been reported, the information must be:
A.verified and sorted.
B. transmitted to responding units.
C.shared with other telecommunicators.
D.logged into a public blog. - Answer B. transmitted to
responding units.
What information should be gathered by a dispatcher?
A. Hospital information for victims involved
B. Length of time before responders must be at the scene
C. Number and location of people involved
D. Previous incidents at the location involved - Answer A.
Number and location of people involved
, What information should be included when broadcasting
information on emergencies to department members?
A.Information from the caller and historical incidents
B.Information from neighboring jurisdictions and state law
enforcement
C.Information from the caller and from preincident plans
D.Information from area businesses and media outlets - Answer
C. Information from the caller and from preincident plans
Which type of communications center equipment would be
used for communications at an emergency scene?
A. direct-line telephones
B. Municipal alarm box systems
C. Teletype (TTY)
D. Two-way radio system - Answer D. Two-way radio system
hat communication center equipment is used to receive calls
from individuals with hearing impairments?
A.Telephone alarm box
B.Telegraph box
C.Two-way radio
D.Teletype - Answer D. Teletype
A central location that takes all emergency calls and routes the
call to the fire, emergency medical, or law enforcement
dispatcher is a:
,A.emergency service-specific telecommunications center.
B.communications center.
C.dispatch center.
D.public safety answering point. - Answer D. public safety
answering point.
Which is a guideline for receiving nonemergency calls?
A.Answer with only "Hello" and wait for caller to respond
B.Answer calls promptly
C.Wait until the end of the shift to deliver any messages taken
D.Place a caller on hold until an answer is found for a question -
Answer B. Answer calls promptly
Calls received at fire department facilities that range from
requests for assistance to personal calls from family or friends
are known as
calls.
A.nonemergency
B.nonessential
C.extraneous
D.discretionary - Answer A. nonemergency
Emergency calls to a telecommunications center must be
handled quickly in order to:
Correct answer:
A. ensure the safety of the community.
, B. justify the operations of the telecommunications center.
C.meet federal telecommunications guidelines.
D. avoid scrutiny by the media. - Answer A. ensure the safety of
the community.
Modern 9-1-1 system capabilities now include apps.
A.blogging
B.text messaging
C.video conferencing
D.social media - Answer B.text messaging
Often referred to as dispatchers, the persons who are trained to
answer emergency calls and obtain the correct information are:
A.public safety communicators.
B.radio operators.
C.telecommunicators.
D.communications attendants. - Answer C.telecommunicators
Which category of telecommunications systems is in a central
location, takes all emergency calls, and then routes calls to
appropriate dispatchers?
A.Emergency Service Specific Telecommunications Center
B.Public Safety Answering Point (PSAP)
C.Tertiary Public Safety Answering Poin-t (TSAP)
D. Regional Public Safety Telecommunications Center - Answer
B.Public Safety Answering Point (PSAP)