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Genesys Iccs Exam (Ic System
Configuration And Support) | Expert
Verified Exam With Answers
Describe the function of the Notifier subsystem.-correct-answer-It acts as the
communications hub that all other components of the IC platform use to
communicate.
Describe the function of the Interaction Processor subsystem-correct-answer-IP
tells the system how to behave when an event occurs. It controls the execution of
the handlers
that provide much of the system's functionality.
Describe the function of the Telephony Services subsystem.-correct-answer-It is
the only component that communicates directly with the hardware. It allows IC to
detect
telephony events and to perform operations on telephone calls.
What is a queue?-correct-answer-A container for interactions that can be
processed.
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Describe system and non-system queues.-correct-answer-The system queue
receives all incoming interactions before they are sent on to a non-system queue.
Non-system queues are user queues, station queues, and ACD queues.
Briefly describe VoIP, SIP, and RTP.-correct-answer-Briefly cover the key elements
of these three terms again as shown on the presentation.
List the three headers that are required for transporting voice through an IP based
network and their matching octet count.-correct-answer-IP - 20 bytes
UDP - 8 bytes
RTP - 12 bytes
Describe the MOS scoring methodology:-correct-answer-MOS Scoring is a very
subjective methodology of determining audio quality based on input from a
sample of listeners, and how they score the
quality of the audio on a scale of 1-5.
List and describe the two types of SIP messages.-correct-answer-Request and
responses
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Where can you see a list of all currently active calls in the Interaction SIP Proxy?-
correct-answer-Status/Session Status in the web interface.
The recording feature of the Interaction SIP Proxy is used to:-correct-answer-
Record calls at a remote office when there is a WAN outage.
What information is required in order to provision the Interaction SIP Proxy?
(Choose TWO.)-correct-answer-a. Provisioning address of the IC server, DHCP
server, or DNS server
b. The Location of the IC server
c. The Location of the SIP Proxy
d. IC Admin username and password
Answer: A,D
Where would you configure secure TLS / SRTP communications for the Interaction
SIP Proxy?-correct-answer-Certificates page of the SIP Proxy web interface
Genesys Iccs Exam (Ic System
Configuration And Support) | Expert
Verified Exam With Answers
Describe the function of the Notifier subsystem.-correct-answer-It acts as the
communications hub that all other components of the IC platform use to
communicate.
Describe the function of the Interaction Processor subsystem-correct-answer-IP
tells the system how to behave when an event occurs. It controls the execution of
the handlers
that provide much of the system's functionality.
Describe the function of the Telephony Services subsystem.-correct-answer-It is
the only component that communicates directly with the hardware. It allows IC to
detect
telephony events and to perform operations on telephone calls.
What is a queue?-correct-answer-A container for interactions that can be
processed.
,2|Page
Describe system and non-system queues.-correct-answer-The system queue
receives all incoming interactions before they are sent on to a non-system queue.
Non-system queues are user queues, station queues, and ACD queues.
Briefly describe VoIP, SIP, and RTP.-correct-answer-Briefly cover the key elements
of these three terms again as shown on the presentation.
List the three headers that are required for transporting voice through an IP based
network and their matching octet count.-correct-answer-IP - 20 bytes
UDP - 8 bytes
RTP - 12 bytes
Describe the MOS scoring methodology:-correct-answer-MOS Scoring is a very
subjective methodology of determining audio quality based on input from a
sample of listeners, and how they score the
quality of the audio on a scale of 1-5.
List and describe the two types of SIP messages.-correct-answer-Request and
responses
, 3|Page
Where can you see a list of all currently active calls in the Interaction SIP Proxy?-
correct-answer-Status/Session Status in the web interface.
The recording feature of the Interaction SIP Proxy is used to:-correct-answer-
Record calls at a remote office when there is a WAN outage.
What information is required in order to provision the Interaction SIP Proxy?
(Choose TWO.)-correct-answer-a. Provisioning address of the IC server, DHCP
server, or DNS server
b. The Location of the IC server
c. The Location of the SIP Proxy
d. IC Admin username and password
Answer: A,D
Where would you configure secure TLS / SRTP communications for the Interaction
SIP Proxy?-correct-answer-Certificates page of the SIP Proxy web interface
