SCM 300 Davilla Exam 2 ASU Questions and
Answers
THINGS WE TALKED ABOUT IN CLASS - ✅✅- pizza
- cow path
- silicon wafers
- ticket broker
- your resume (little stories)
- "don't be a jerk"
- real estate, show them what is available
- Health, physician's advice
- GPA, he doesn't like it
- Basketball
- how should we create grades
- anesthesiology
- motorola six sigma
- whirlpool it upgrade
Business Process - ✅✅- any activity that takes an input, adds value, and
provides an output
- a cell of the supply chain
- "recipe"
- make it as detailed as possible so there is nothing that can be unclear
Things to think about with changing business processes - ✅✅- who will it affect
, - how will it affect them
- will the customers dislike the change?
Good intentions - ✅✅- goal oriented
- stakeholders considered
- outputs are desired
Reproducible Results - ✅✅- Documented and easily understood; adaptable
Measurable and manageable - ✅✅- Entire system considered
- easy to identify problems
- accountability, good metrics
Bad Business Processes - ✅✅- ambiguity
- Misalignment
- misscommunication
Ambiguity - ✅✅- goals are not clearly understood
- laziness, hubris, lack of info
Misalignment - ✅✅- goals and actions not in alignment
Miscommunication - ✅✅- employees do not understood goals, processes
Answers
THINGS WE TALKED ABOUT IN CLASS - ✅✅- pizza
- cow path
- silicon wafers
- ticket broker
- your resume (little stories)
- "don't be a jerk"
- real estate, show them what is available
- Health, physician's advice
- GPA, he doesn't like it
- Basketball
- how should we create grades
- anesthesiology
- motorola six sigma
- whirlpool it upgrade
Business Process - ✅✅- any activity that takes an input, adds value, and
provides an output
- a cell of the supply chain
- "recipe"
- make it as detailed as possible so there is nothing that can be unclear
Things to think about with changing business processes - ✅✅- who will it affect
, - how will it affect them
- will the customers dislike the change?
Good intentions - ✅✅- goal oriented
- stakeholders considered
- outputs are desired
Reproducible Results - ✅✅- Documented and easily understood; adaptable
Measurable and manageable - ✅✅- Entire system considered
- easy to identify problems
- accountability, good metrics
Bad Business Processes - ✅✅- ambiguity
- Misalignment
- misscommunication
Ambiguity - ✅✅- goals are not clearly understood
- laziness, hubris, lack of info
Misalignment - ✅✅- goals and actions not in alignment
Miscommunication - ✅✅- employees do not understood goals, processes
