Page | 1
GENESYS CLOUD CX: CONTACT CENTER
ADMINISTRATION BRAND NEW OFFICIAL
QUESTIONS WITH ANSWERS.
If you cannot modify an existing role to meet your needs, the best
practice is to:
a. Refresh Genesys Cloud Role Creator
b. Change the license at the User level
c. Restart the Genesys Cloud Server
d. Create a new role - correct answer -d. Create a new role
True or False: Divisions allow you to group and segregate objects
but keep them inside the same organization. - correct answer -
True
Which of the following flow types are supported by Architect?
(Choose two answers.)
a. Co-Browse
B. Inbound Call
C. Outbound Call
D. Complex Process - correct answer -b. Inbound Call
c. Outbound Call
, Page | 2
True or False: Architect is available to all agents by default. -
correct answer -False
Architect allows you to do which of the following?
a. Create a call flow for outbound calls
b. Dynamically convert text to speech and search an employee
directory using speech recognition
c. Transfer calls to an agent, operator, or queue using bullseye
routing
d. Play prerecorded messages, receive inbound calls, and route
inbound calls to queues - correct answer -a. Create a call flow for
outbound calls
b. Dynamically convert text to speech and search an employee
directory using speech recognition
d. Play prerecorded messages, receive inbound calls, and route
inbound calls to queues
What helps an agent with customer information (callers name and
address) and instructions during an interaction?
a. A Supervisor
b. A script
GENESYS CLOUD CX: CONTACT CENTER
ADMINISTRATION BRAND NEW OFFICIAL
QUESTIONS WITH ANSWERS.
If you cannot modify an existing role to meet your needs, the best
practice is to:
a. Refresh Genesys Cloud Role Creator
b. Change the license at the User level
c. Restart the Genesys Cloud Server
d. Create a new role - correct answer -d. Create a new role
True or False: Divisions allow you to group and segregate objects
but keep them inside the same organization. - correct answer -
True
Which of the following flow types are supported by Architect?
(Choose two answers.)
a. Co-Browse
B. Inbound Call
C. Outbound Call
D. Complex Process - correct answer -b. Inbound Call
c. Outbound Call
, Page | 2
True or False: Architect is available to all agents by default. -
correct answer -False
Architect allows you to do which of the following?
a. Create a call flow for outbound calls
b. Dynamically convert text to speech and search an employee
directory using speech recognition
c. Transfer calls to an agent, operator, or queue using bullseye
routing
d. Play prerecorded messages, receive inbound calls, and route
inbound calls to queues - correct answer -a. Create a call flow for
outbound calls
b. Dynamically convert text to speech and search an employee
directory using speech recognition
d. Play prerecorded messages, receive inbound calls, and route
inbound calls to queues
What helps an agent with customer information (callers name and
address) and instructions during an interaction?
a. A Supervisor
b. A script
