Genesys Cloud CX: Outbound UPDATED ACTUAL Questions and CORRECT
Answers
1. Manage, create, and configure cam- What are the key capabilities of Genesys Cloud CX
paigns. Outbound? (Select all that apply.)
View errors on running campaigns - Perform load-based schedule generation.
to help troubleshoot. - Manage, create, and configure campaigns.
- View errors on running campaigns to help trou-
Configure contactable time sets to bleshoot.
specify when a call can be made. - Record and score contact center interactions.
- Configure contactable time sets to specify when a call
can be made.
2. Wrap-up code > Agents assign these Match each Genesys Cloud CX Outbound feature with
after a call to classify the interac- the appropriate description.
tions they handle.
A
DNC list > A data source of tele- - Wrap-up code
phone numbers a campaign should - DNC list
not contact while running. - Attempt controls
- Dialing modes
Attempt controls > Prevents a
phone number or contact record B
from being contacted too often. - Determines when and how a campaign places calls.
- A data source of telephone numbers a campaign
Dialing modes > Determines when should not contact while running.
and how a campaign places calls. - Prevents a phone number or contact record from
being contacted too often.
- Agents assign these after a call to classify the interac-
tions they handle.
3. True Genesys Cloud CX requires records to be uploaded in
CSV format.
, True
False
4. False The maximum number of contact lists you can have per
organization is 500.
(a max of 5M contact lists per org)
True
False
5. Unique identifier Assign a to update existing information
in a contact list when uploading an updated CSV file.
DNC list
Unique identifier
Call analysis response
Contact list filter
6. True Without a unique identifier column for your contact list,
the entire row would be the primary key.
True
False
7. Agentless The dialing mode does not require an agent or
a script to run a campaign.
Predictive
Progressive
Preview
Agentless
8. True Preview dialing mode presents agents with informa-
tion about the targeted party before dialing.
, True
False
9. Ten It is recommended to use at least concurrent
agents in a Power campaign.
Three
One
Ten
Five
10. Predictive Which dialing mode places a call in parallel before an
agent becomes available?
Preview
Predictive
Agentless
Progressive
External Calling
11. Recycling a campaign refers to the process of
restarting calls from the beginning of the contact list.
Wrapping-up
Recycling
Appending
Starting
12. False In a Preview Campaign, an agent cannot skip a call to
a contact.
(Use the Allow Skipping of Pre-
view Calls toggle button to decide True
False
Answers
1. Manage, create, and configure cam- What are the key capabilities of Genesys Cloud CX
paigns. Outbound? (Select all that apply.)
View errors on running campaigns - Perform load-based schedule generation.
to help troubleshoot. - Manage, create, and configure campaigns.
- View errors on running campaigns to help trou-
Configure contactable time sets to bleshoot.
specify when a call can be made. - Record and score contact center interactions.
- Configure contactable time sets to specify when a call
can be made.
2. Wrap-up code > Agents assign these Match each Genesys Cloud CX Outbound feature with
after a call to classify the interac- the appropriate description.
tions they handle.
A
DNC list > A data source of tele- - Wrap-up code
phone numbers a campaign should - DNC list
not contact while running. - Attempt controls
- Dialing modes
Attempt controls > Prevents a
phone number or contact record B
from being contacted too often. - Determines when and how a campaign places calls.
- A data source of telephone numbers a campaign
Dialing modes > Determines when should not contact while running.
and how a campaign places calls. - Prevents a phone number or contact record from
being contacted too often.
- Agents assign these after a call to classify the interac-
tions they handle.
3. True Genesys Cloud CX requires records to be uploaded in
CSV format.
, True
False
4. False The maximum number of contact lists you can have per
organization is 500.
(a max of 5M contact lists per org)
True
False
5. Unique identifier Assign a to update existing information
in a contact list when uploading an updated CSV file.
DNC list
Unique identifier
Call analysis response
Contact list filter
6. True Without a unique identifier column for your contact list,
the entire row would be the primary key.
True
False
7. Agentless The dialing mode does not require an agent or
a script to run a campaign.
Predictive
Progressive
Preview
Agentless
8. True Preview dialing mode presents agents with informa-
tion about the targeted party before dialing.
, True
False
9. Ten It is recommended to use at least concurrent
agents in a Power campaign.
Three
One
Ten
Five
10. Predictive Which dialing mode places a call in parallel before an
agent becomes available?
Preview
Predictive
Agentless
Progressive
External Calling
11. Recycling a campaign refers to the process of
restarting calls from the beginning of the contact list.
Wrapping-up
Recycling
Appending
Starting
12. False In a Preview Campaign, an agent cannot skip a call to
a contact.
(Use the Allow Skipping of Pre-
view Calls toggle button to decide True
False
