Genesys Certified Cloud Partner (CCP) UPDATED ACTUAL Questions and
CORRECT Answers
1. Which one of the Genesys Reference Resources pro- a. Genesys Knowledge
vides the latest community threads and status of the Network
Genesys Cloud on its home screen?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud Community
2. Which one of the Genesys reference resources is the b. Genesys Cloud Re-
best place for trouble shooting, configuration and fea- sourceCenter
ture descriptions, as well as releases?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud Community
3. The CCP courses have a large number of links to which b. Genesys Cloud Re-
one of the following Genesys reference resources? sourceCenter
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud User Guide
4. Which of the following services are available from Collaborate, Communi-
Genesys Cloud CX? cate, Contact Center
a. Collaborate
b. Accounting
c. Communicate
d. Contact Center
5. Which one of the following models views Genesys b. Services component
Cloud CX as a grouping of services and the processing model
of data between those services?
a. Licensed component model
b. Services component model
,6. Which one of the Genesys Cloud CX services provides b. Genesys Cloud Collabo-
directory services? rate
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center
7. Which one of the following Genesys Cloud CX Services b. Genesys Cloud Collabo-
provides text chat video chat and document sharing rate
features?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center
8. The license cost per user is determined by the Role, User
that consumes features of the most expen-
sive cloud shell license during a billing cycle.
9. In the scenario where a customer has agents who b. Concurrent license
work in consecutive shifts i.e. 1st shift works 6:00 AM -
3:00 PM and 2nd shift works 3:00 PM - 12:00 AM which
one of the following license types is likely the most
cost-effective?
a. Genesys Cloud 3 license
b. Concurrent license
c. Named license
10. When an organization is created within Genesys Cloud b. Organization's location.
CX it is assigned to an AWS (Amazon Web Services)
region based on which one of the following?
a. Location of the company's main office.
b. Organization's location.
, c. Location of the company's Genesys Cloud CX admin-
istrator.
d. Location of the company's primary data center.
11. The https://login.mypurecloud.com URL provides ac- a. US East (N. Virigina)
cess to Genesys Cloud CX in which one of the following
AWS (Amazon Web Services) regions?
a. US East (N. Virigina)
b. US West (Oregon)
c. Canada (Canada Central)
d. EU (Frankfort)
e. Asia Pacific (Mumbai)
12. Which of the following are valid methods for accessing - Genesys Cloud CX Desk-
all functions of Genesys Cloud CX? top App for Windows
a. Genesys Cloud CX Desktop App for Windows - Web browser
b. Web browser
c. Collaborate Mobile app for Android or iOS
d. Genesy Cloud CX Desktop App for Linux
13. When is it necessary for a user to change their orga- b. When they belong to
nization on the login screen? more than one Genesys
a. When they are logging into a different Genesys Cloud CX organization
Cloud CX region. within a region.
b. When they belong to more than one Genesys Cloud
CX organization within a region.
c. When they are logging into a Genesys Cloud CX
organization that is not their home organization.
d. When they are logging into an organization that is
not located in the proper AWS region.
14. Which one of the following is the most inclusive c. Organization
Genesys Cloud CX organizational unit?
, a. Division
b. Corporation
c. Organization
d. Location
15. Which one of the following non-customized roles is re- b. Admin
quired to configure the majority of the Genesys Cloud
Collaborate features?
a. Supervisor
b. Admin
c. Superuser
d. Manager
16. Which of the following types of organizations provide a. Authorized Organization
the ability to establish a secure relationship with an-
other Genesys Cloud CX organization and is common-
ly used to pair a Genesys Cloud CX partner with their
customer?
a. Authorized Organization
b. Partner-paired Organization
c. External Organization
d. Authorized Corporation
17. Which one of the following parameters can be modi- a. Company Name
fied after the Genesys Cloud CX initialization / setup
process?
a. Company Name
b. Short Name
c. Organization ID
18. All of the Genesys Cloud CX configuration objects be- b. Home
long to which one of the following divisions by de-
fault?
CORRECT Answers
1. Which one of the Genesys Reference Resources pro- a. Genesys Knowledge
vides the latest community threads and status of the Network
Genesys Cloud on its home screen?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud Community
2. Which one of the Genesys reference resources is the b. Genesys Cloud Re-
best place for trouble shooting, configuration and fea- sourceCenter
ture descriptions, as well as releases?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud Community
3. The CCP courses have a large number of links to which b. Genesys Cloud Re-
one of the following Genesys reference resources? sourceCenter
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud User Guide
4. Which of the following services are available from Collaborate, Communi-
Genesys Cloud CX? cate, Contact Center
a. Collaborate
b. Accounting
c. Communicate
d. Contact Center
5. Which one of the following models views Genesys b. Services component
Cloud CX as a grouping of services and the processing model
of data between those services?
a. Licensed component model
b. Services component model
,6. Which one of the Genesys Cloud CX services provides b. Genesys Cloud Collabo-
directory services? rate
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center
7. Which one of the following Genesys Cloud CX Services b. Genesys Cloud Collabo-
provides text chat video chat and document sharing rate
features?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center
8. The license cost per user is determined by the Role, User
that consumes features of the most expen-
sive cloud shell license during a billing cycle.
9. In the scenario where a customer has agents who b. Concurrent license
work in consecutive shifts i.e. 1st shift works 6:00 AM -
3:00 PM and 2nd shift works 3:00 PM - 12:00 AM which
one of the following license types is likely the most
cost-effective?
a. Genesys Cloud 3 license
b. Concurrent license
c. Named license
10. When an organization is created within Genesys Cloud b. Organization's location.
CX it is assigned to an AWS (Amazon Web Services)
region based on which one of the following?
a. Location of the company's main office.
b. Organization's location.
, c. Location of the company's Genesys Cloud CX admin-
istrator.
d. Location of the company's primary data center.
11. The https://login.mypurecloud.com URL provides ac- a. US East (N. Virigina)
cess to Genesys Cloud CX in which one of the following
AWS (Amazon Web Services) regions?
a. US East (N. Virigina)
b. US West (Oregon)
c. Canada (Canada Central)
d. EU (Frankfort)
e. Asia Pacific (Mumbai)
12. Which of the following are valid methods for accessing - Genesys Cloud CX Desk-
all functions of Genesys Cloud CX? top App for Windows
a. Genesys Cloud CX Desktop App for Windows - Web browser
b. Web browser
c. Collaborate Mobile app for Android or iOS
d. Genesy Cloud CX Desktop App for Linux
13. When is it necessary for a user to change their orga- b. When they belong to
nization on the login screen? more than one Genesys
a. When they are logging into a different Genesys Cloud CX organization
Cloud CX region. within a region.
b. When they belong to more than one Genesys Cloud
CX organization within a region.
c. When they are logging into a Genesys Cloud CX
organization that is not their home organization.
d. When they are logging into an organization that is
not located in the proper AWS region.
14. Which one of the following is the most inclusive c. Organization
Genesys Cloud CX organizational unit?
, a. Division
b. Corporation
c. Organization
d. Location
15. Which one of the following non-customized roles is re- b. Admin
quired to configure the majority of the Genesys Cloud
Collaborate features?
a. Supervisor
b. Admin
c. Superuser
d. Manager
16. Which of the following types of organizations provide a. Authorized Organization
the ability to establish a secure relationship with an-
other Genesys Cloud CX organization and is common-
ly used to pair a Genesys Cloud CX partner with their
customer?
a. Authorized Organization
b. Partner-paired Organization
c. External Organization
d. Authorized Corporation
17. Which one of the following parameters can be modi- a. Company Name
fied after the Genesys Cloud CX initialization / setup
process?
a. Company Name
b. Short Name
c. Organization ID
18. All of the Genesys Cloud CX configuration objects be- b. Home
long to which one of the following divisions by de-
fault?
