Genesys Cloud CX: Reporting and Analytics (LEARNING CHECKS)
UPDATED ACTUAL Questions and CORRECT Answers
1. False Genesys Cloud CX only allows you to run scheduled reports. You cannot run reports
on-demand.
True
False
2. Dynamic views Where can you view real-time metrics for the contact center?
Resource Center
Dynamic views
Reports
Architect
3. False The Supervisor App is available for Android devices.
True
False
4. False The number of Offered calls always equals Answered + Abandoned.
True
False
5. Agent Metrics Re- Displays interactions handled by one or more agents during a date and time range.
port
6. Agent Activity Displays a daily breakdown of time that agents spent in system and ACD statuses.
Summary Report
7. Queue Metric Includes graphs that illustrate interactions offered, answered, and abandoned.
Summary Report
8. Queue Wrapup Displays wrap-up codes that agents used for interactions during a specific period.
Summary Report
, 9. Queue Wrapup Which queue report shows the summary data associated with specific wrap-up
Summary report codes?
Queue Metrics Daily report
Queue Metrics Interval report
Queue Metrics Summary report
Queue Wrapup Summary report
10. Interaction De- Which report shows details about interactions for one or more agents?
tails report Agent Details report
Interaction Details report
User Status Detail report
User Interactions Daily report
11. Report Genera- Which configuration field allows you to turn on the Schedule for a report?
tion Time Time Period
Recurrence
Report Generation Time
Time Zone
12. PDF, XLS, XLSX What formats are available for report downloads?
PDF, XLS, XLSX
DOC
TIFF
PNG
13. 90 days How long can you access a historical copy of a report before it is automatically
deleted?
30 days
90 days
120 days
Seven years
14.
2/7
UPDATED ACTUAL Questions and CORRECT Answers
1. False Genesys Cloud CX only allows you to run scheduled reports. You cannot run reports
on-demand.
True
False
2. Dynamic views Where can you view real-time metrics for the contact center?
Resource Center
Dynamic views
Reports
Architect
3. False The Supervisor App is available for Android devices.
True
False
4. False The number of Offered calls always equals Answered + Abandoned.
True
False
5. Agent Metrics Re- Displays interactions handled by one or more agents during a date and time range.
port
6. Agent Activity Displays a daily breakdown of time that agents spent in system and ACD statuses.
Summary Report
7. Queue Metric Includes graphs that illustrate interactions offered, answered, and abandoned.
Summary Report
8. Queue Wrapup Displays wrap-up codes that agents used for interactions during a specific period.
Summary Report
, 9. Queue Wrapup Which queue report shows the summary data associated with specific wrap-up
Summary report codes?
Queue Metrics Daily report
Queue Metrics Interval report
Queue Metrics Summary report
Queue Wrapup Summary report
10. Interaction De- Which report shows details about interactions for one or more agents?
tails report Agent Details report
Interaction Details report
User Status Detail report
User Interactions Daily report
11. Report Genera- Which configuration field allows you to turn on the Schedule for a report?
tion Time Time Period
Recurrence
Report Generation Time
Time Zone
12. PDF, XLS, XLSX What formats are available for report downloads?
PDF, XLS, XLSX
DOC
TIFF
PNG
13. 90 days How long can you access a historical copy of a report before it is automatically
deleted?
30 days
90 days
120 days
Seven years
14.
2/7
