Genesys Cloud Architect UPDATED ACTUAL Questions and CORRECT
Answers
1. Outputs 1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) -- A DateTime of March 7th,
2009 at 12:00:00PM.
1.
AddDays(Make- 2. AddDays(MakeDate(2009, 3, 2), 5) -- A Date of March 7th, 2009.
DateTime(2009,
3, 2, 12, 00, 00), 5)
2.
AddDays(Make-
Date(2009, 3, 2),
5)
2. Define a task A task typically contains a collection of actions designed to perform an assigned
task sequentially. The following are examples of tasks:
- Prompt the customer to enter an account number.
- Validate the account number with your customer data.
- Configure hold music while you perform the process in the back-end.
- Fetch customer details such as account balance, credit card due date, and
appointment history.
- Using audio, share the requested information with the customer.
- Configure simple account number validation.
- End the task sequence with an action that tells the flow where to go next.
3. Architect consid-
4. Play Audio action
ers each of
the following
processes as
an action that
counts toward
the 10,000 limit:
,- Each time you enter a menu
- Each menu action
- Each task action
, Insert a Play Audio element in a task action sequence to add a prompt for the
caller.
Do one of the following:
1 . Type the word or phrase you want Architect to convert to speech for the caller.
2. Type the pre-recorded prompt you want Architect to play back to the caller.
3. Click the Edit Audio Sequence button to configure text-to-speech, add a prompt,
or add data for a prompt sequence. For more information about editing an audio
sequence, see the Suggested conten
5. Play Audio on Si- Use this action to play a message (prompt or audio sequence) to completion.
lence action
The message optimistically plays immediately. If barge-in interrupts the message
by either voice or DTMF before it plays to completion, the message enters a loop.
After it enters a loop, it waits for a specified amount of silence and then attempts
to play the message again to completion.
If the message plays to completion, then the action takes the success path. If the
message reaches the maximum number of retries first, it takes the failure path.
6. Detect Silence ac- Use this action to detect an answering machine message or verbal speech and
tion subsequent silence in an outbound dialing campaign interaction. You can also
use this action in inbound, secure, and in-queue call flows. The action detects live
or voicemail speech, but not a voicemail beep.
Before you can use this action, make sure that you enable the system to distinguish
between a live voice and an answering machine.
7. In Architect, use the Detect Silence and Play Audio on Silence actions in your
call flows to detect live or voicemail speech, and then determine how the flow
, Create a call proceeds.
analysis re-
sponse An error message appears if the new call analysis response exceeds the maximum
limit count of 1000. Delete old or obsolete call analysis responses as needed and
click Save again to complete the new call analysis response configuration.
For each call analysis result, select one of the following actions for the system to
take:
- Hangup disconnects the call.
- Transfer returns the call to the campaign's queue so that the next available agent
can answer it.
-Transfer to Outbound Flow transfers to the outbound flow you select. Create
outbound flows beforehand using Architect.
8. Set Whisper Au- The Set Whisper Audio action enables you to set up whisper audio on a per call
dio action basis.
Use the whisper audio previously configured for the queue, or configure an audio
sequence in the Audio Sequence Editor.
You can set up whisper audio for all agents, or for agents only configured for
auto-answer. For more information, see the Phone tab on the Edit user configura-
tion data page and Set behavior and thresholds for all interaction types in Create
and configure queues.
The whisper audio set in Architect overrides audio set for the queue.
The system counts the duration for whisper audio as Handle Time.
9. Transcription ac- Available in inbound and outbound call flows, the Transcription action allows you
tion to enable the voice transcription feature for call flows.
Use this action with the Genesys Cloud Performance > Workspace > Interactions
Answers
1. Outputs 1. AddDays(MakeDateTime(2009, 3, 2, 12, 00, 00), 5) -- A DateTime of March 7th,
2009 at 12:00:00PM.
1.
AddDays(Make- 2. AddDays(MakeDate(2009, 3, 2), 5) -- A Date of March 7th, 2009.
DateTime(2009,
3, 2, 12, 00, 00), 5)
2.
AddDays(Make-
Date(2009, 3, 2),
5)
2. Define a task A task typically contains a collection of actions designed to perform an assigned
task sequentially. The following are examples of tasks:
- Prompt the customer to enter an account number.
- Validate the account number with your customer data.
- Configure hold music while you perform the process in the back-end.
- Fetch customer details such as account balance, credit card due date, and
appointment history.
- Using audio, share the requested information with the customer.
- Configure simple account number validation.
- End the task sequence with an action that tells the flow where to go next.
3. Architect consid-
4. Play Audio action
ers each of
the following
processes as
an action that
counts toward
the 10,000 limit:
,- Each time you enter a menu
- Each menu action
- Each task action
, Insert a Play Audio element in a task action sequence to add a prompt for the
caller.
Do one of the following:
1 . Type the word or phrase you want Architect to convert to speech for the caller.
2. Type the pre-recorded prompt you want Architect to play back to the caller.
3. Click the Edit Audio Sequence button to configure text-to-speech, add a prompt,
or add data for a prompt sequence. For more information about editing an audio
sequence, see the Suggested conten
5. Play Audio on Si- Use this action to play a message (prompt or audio sequence) to completion.
lence action
The message optimistically plays immediately. If barge-in interrupts the message
by either voice or DTMF before it plays to completion, the message enters a loop.
After it enters a loop, it waits for a specified amount of silence and then attempts
to play the message again to completion.
If the message plays to completion, then the action takes the success path. If the
message reaches the maximum number of retries first, it takes the failure path.
6. Detect Silence ac- Use this action to detect an answering machine message or verbal speech and
tion subsequent silence in an outbound dialing campaign interaction. You can also
use this action in inbound, secure, and in-queue call flows. The action detects live
or voicemail speech, but not a voicemail beep.
Before you can use this action, make sure that you enable the system to distinguish
between a live voice and an answering machine.
7. In Architect, use the Detect Silence and Play Audio on Silence actions in your
call flows to detect live or voicemail speech, and then determine how the flow
, Create a call proceeds.
analysis re-
sponse An error message appears if the new call analysis response exceeds the maximum
limit count of 1000. Delete old or obsolete call analysis responses as needed and
click Save again to complete the new call analysis response configuration.
For each call analysis result, select one of the following actions for the system to
take:
- Hangup disconnects the call.
- Transfer returns the call to the campaign's queue so that the next available agent
can answer it.
-Transfer to Outbound Flow transfers to the outbound flow you select. Create
outbound flows beforehand using Architect.
8. Set Whisper Au- The Set Whisper Audio action enables you to set up whisper audio on a per call
dio action basis.
Use the whisper audio previously configured for the queue, or configure an audio
sequence in the Audio Sequence Editor.
You can set up whisper audio for all agents, or for agents only configured for
auto-answer. For more information, see the Phone tab on the Edit user configura-
tion data page and Set behavior and thresholds for all interaction types in Create
and configure queues.
The whisper audio set in Architect overrides audio set for the queue.
The system counts the duration for whisper audio as Handle Time.
9. Transcription ac- Available in inbound and outbound call flows, the Transcription action allows you
tion to enable the voice transcription feature for call flows.
Use this action with the Genesys Cloud Performance > Workspace > Interactions
