Genesys Cloud CX: Scripting UPDATED ACTUAL Questions and CORRECT
Answers
1. Reduce agent What are the main advantages of using Scripts in a contact center? (Select all that
training time apply.)
Minimize agent
errors Reduce agent training time
Help consisten- Minimize agent errors
cy across interac- Reduce the long waiting time
tions Help consistency across interactions
Help to reduce the agent's idle time
2. False The default Genesys Cloud User role allows you to edit scripts. (True or False)
True
False
3. False You can enable outbound features of the script from the page properties.
True
False
4. Script properties When creating a script, it is important to define the first.
Page properties
Component list
Script properties
Actions
5. True You can delete multiple scripts at once.
True
False
6. Export and Im- The feature allows you to share the script between the organizations.
port
, Script Template
2/7
Answers
1. Reduce agent What are the main advantages of using Scripts in a contact center? (Select all that
training time apply.)
Minimize agent
errors Reduce agent training time
Help consisten- Minimize agent errors
cy across interac- Reduce the long waiting time
tions Help consistency across interactions
Help to reduce the agent's idle time
2. False The default Genesys Cloud User role allows you to edit scripts. (True or False)
True
False
3. False You can enable outbound features of the script from the page properties.
True
False
4. Script properties When creating a script, it is important to define the first.
Page properties
Component list
Script properties
Actions
5. True You can delete multiple scripts at once.
True
False
6. Export and Im- The feature allows you to share the script between the organizations.
port
, Script Template
2/7
