Genesys Cloud CX: Architect Certification UPDATED ACTUAL Questions and CORRECT Answers

Genesys Cloud CX: Architect Certification UPDATED ACTUAL Questions
and CORRECT Answers

1. Which of the following is an automated telephony sys- C. IVR
tem that interacts with callers, gathers information,
and routes calls to the appropriate recipients?

A. DTMF
B. CRM
C. IVR
D. Telephony

2. Which of the following selects the interaction path and B. Flow
enhances the caller's experience before agent assign-
ment?

A. Prompts
B. Flow
C. DTMF
D. IVR

3. Which type of call flow is used to create the call route B. IVR
that routes the incoming call to the respective ACD
queue based on the customer's response?

A. In-queue Call Flow
B. Inbound Call Flow
C. Outbound Call Flow
D. Secure Call Flow

4. Select the container that holds an audio message
and/or text-to-speech pairings on a "per language"
basis.

A. Flow

, B. Inbound Call Flow




C. Prompts




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