Genesys Cloud CX: Architect Exam UPDATED ACTUAL Questions and
CORRECT Answers
1. The Dependency Search feature in Architect C. Locate the flows that have a depen-
allows you to dency on any object
A. Locate the people assigned to a queue
B. Search the flows to locate agents in the
group
C. Locate the flows that have a dependency
on any object
D. Locate any expressions in Architect
2. In the Hold Music field, you can set as lit- True
eral and use user prompts. You can choose
to play either the whole prompt or have a
time limit for the prompt. Use Play Style to
configure prompt duration.
True/false
3. Transfer Options True
1. Transfer to ACD
2. Transfer to user
3. Transfer to number
4. Transfer to group
5. Transfer to flow
6. Transfer to secure flow
7. Transfer to voicemail
4. True or False: In Architect, you can move A. True
data between call flows.
, A. True
B. False
5. MakeDuration(10, 0, 30, 0) ? Duration of 10 days and 30 minutes
6. True or False: For a call flow, when you uti- A. False
lize more than 90% of the maximum size
allowed, you can't publish the call flow.
A. True
B. False
7. Outbound Flow Process 1. Outbound Campaign
2. Campaign Management
3. Call Response
4. Outbound Call Flow
8. Optionally, you can transfer the voicemail True
directly to the agent or agent group.
True/false
9. To set the number of languages to use in the G. Settings > Supported Languages
call flow, navigate to .
A. Settings > Default Menu > Preferred Lan-
guages
B. Correctly unselected
C. Settings > Preferred Languages
D. Correctly unselected
E. Settings > Default Menu > Supported lan-
guages
, F. Correctly unselected
G. Settings > Supported Languages
10. The decision block is used to set multi- C. Switch Action
ple cases based on one condition.
A. Decision Action
B. Logical Action
C. Switch Action
D. Branch Action
11. True or False: You can use .mp3 files for the B. False
audio prompts in Architect.
A. True
B. False
12. The secure flow ensures your interaction True
is not recorded anywhere, even when the
agent is isolated from the interaction for that
momen; You can initiate a secure flow in two
ways: agent-initiated session and agentless
session.
True
False
13. When the interaction goes through the se- True
cure flow, for Agent-Initiated Session, the
agent must transfer the call to a secure flow.
For this scenario, in the agent's script win-
dow, you must configure a button to invoke
a secure flow.
CORRECT Answers
1. The Dependency Search feature in Architect C. Locate the flows that have a depen-
allows you to dency on any object
A. Locate the people assigned to a queue
B. Search the flows to locate agents in the
group
C. Locate the flows that have a dependency
on any object
D. Locate any expressions in Architect
2. In the Hold Music field, you can set as lit- True
eral and use user prompts. You can choose
to play either the whole prompt or have a
time limit for the prompt. Use Play Style to
configure prompt duration.
True/false
3. Transfer Options True
1. Transfer to ACD
2. Transfer to user
3. Transfer to number
4. Transfer to group
5. Transfer to flow
6. Transfer to secure flow
7. Transfer to voicemail
4. True or False: In Architect, you can move A. True
data between call flows.
, A. True
B. False
5. MakeDuration(10, 0, 30, 0) ? Duration of 10 days and 30 minutes
6. True or False: For a call flow, when you uti- A. False
lize more than 90% of the maximum size
allowed, you can't publish the call flow.
A. True
B. False
7. Outbound Flow Process 1. Outbound Campaign
2. Campaign Management
3. Call Response
4. Outbound Call Flow
8. Optionally, you can transfer the voicemail True
directly to the agent or agent group.
True/false
9. To set the number of languages to use in the G. Settings > Supported Languages
call flow, navigate to .
A. Settings > Default Menu > Preferred Lan-
guages
B. Correctly unselected
C. Settings > Preferred Languages
D. Correctly unselected
E. Settings > Default Menu > Supported lan-
guages
, F. Correctly unselected
G. Settings > Supported Languages
10. The decision block is used to set multi- C. Switch Action
ple cases based on one condition.
A. Decision Action
B. Logical Action
C. Switch Action
D. Branch Action
11. True or False: You can use .mp3 files for the B. False
audio prompts in Architect.
A. True
B. False
12. The secure flow ensures your interaction True
is not recorded anywhere, even when the
agent is isolated from the interaction for that
momen; You can initiate a secure flow in two
ways: agent-initiated session and agentless
session.
True
False
13. When the interaction goes through the se- True
cure flow, for Agent-Initiated Session, the
agent must transfer the call to a secure flow.
For this scenario, in the agent's script win-
dow, you must configure a button to invoke
a secure flow.
