Exam : MB-800
Title : Microsoft Dynamics 365
Business Central Functional
Consultant
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1. Topic 1, Wide World Importers
Overview
This is a case study. Case studies are not timed separately. You can use as much exam time as you
would like to complete each case. However, there may be additional case studies and sections on this
exam. You must manage your time to ensure that you are able to complete all questions included on this
exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided
in the case study. Case studies might contain exhibits and other resources that provide more information
about the scenario that is described in the case study. Each question is independent of the other
questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers
and to make changes before you move to the next section of the exam. After you begin a new section,
you cannot return to this section.
To start the case study
To display the first question in the case study, click the Next button. Use the buttons in the left pane to
explore the content of the case study before you answer the questions. Clicking these buttons displays
information such as business requirements, existing environment, and problem statements. When you
are ready to answer a question, click the Question button to return to the question.
Current environment
Cash and carry sales
- When a customer makes a purchase at the company’s cash and carry desk, the sale is handwritten on a
three-part form.
- The cash and carry associate retrieves the items listed on the order from the warehouse.
- Special prices and discounts are used to move products that will expire soon or that are overstocked.
- Cash is accepted for payments.
- The cash drawer is balanced at the end of every day. A deposit is created for the cash and given to the
accountant.
Brokered sales orders
- Brokered sales are called in to customer service by the brokers and sometimes directly by customers.
The sales are entered into QuickBooks.
Because inventory is not tracked in QuickBooks, the generic item Brokered Item is used.
- Two copies of the packing slip and printed from QuickBooks and sent to the warehouse.
Order picking
- The warehouse manager provides a container and the two copies of the packing slip to a picker.
- Items that are out of stock are marked on both copies of the packing slip.
- The shipping amount is determined and written on the packing slips.
- One copy of the completed packing slip is placed in a basket for customer service.
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- Completed orders are boxed up with a copy of the invoice and shipped to customers.
Order invoicing
- Throughout the day, the customer service manager collects the packing slip copies and updates the
invoices in QuickBooks.
- The customer service manager adds a line for shipping with the amount provided by the packer.
- The customer service manager prints a copy of the final invoice and sends it to the warehouse.
- The accountant uses Microsoft Word to create weekly invoices for all shipments invoiced in QuickBooks
during the week for some customers.
Cash and carry sales
- One-line sales invoices are saved in QuickBooks for each cash and carry sale to a miscellaneous
customer.
- Customer details for cash and carry sales are not kept in QuickBooks.
Deposits
- The accountant receives the deposit bag from the cash and carry sales desk at the end of every day.
- Receipts are recorded in QuickBooks against cash and carry and brokered sales based on the deposit
slips.
Brokers commission
- Brokers fees are paid as a percentage of sales.
- A Sales by Product/Service Summary report is run in QuickBooks every month for Brokered Item to
calculate what is owned.
Requirements
Customers
- Users with permission must be able to quickly add new customers.
- The original source of all customers in the accounting system must be identified to be from cash and
carry or brokered sales.
- The company needs to keep a record of special price promotions given to specific customers.
- Customers must be identified with a unique general business posting group so that the correct freight
G/L account is used in sales transactions.
Sales
- The customer source must be used to identify the business line, and the customer source must be
indicated on every sales transactions.
- Customer service and cash and carry desk associates must be able to enter sales into Dynamics 365
Business Central by customer.
- Excess paper must be eliminated, and paper management must be reduced.
- If a customer is not already listed in the system, a cash and carry associate or customer service
associate must be able to quickly add the new customer in the process of recording the first sale.
- A point-of-sale system is not needed, but users must be able to record which items are purchased by
customers, accept and record their payment, and print receipts indicating paid in full.