1
Copyright © 2025 Pearson Education, Inc.
sf sf sf sf sf
,Essentials of Organizational Behavior, 16e (Robbins)
sf sf sf sf sf sf
Chapter 1 What Is Organizational Behavior?
sf sf sf sf
1) The impact of what three areas are investigated in the study of Organizational Behavior?
sf sf sf sf sf sf sf sf sf sf sf sf sf
A) Profit structure, organizational complexity, and job satisfaction
sf sf sf sf sf sf
B) Individuals, profit structure, and job satisfaction sf sf sf sf sf
C) Individuals, groups, and job satisfaction sf sf sf sf
D) Groups, structure, and profit structure sf sf sf sf
E) Individuals, groups, and structure sf sf sf sf
Answer: E s f
Explanation: OB investigates the impact that individuals, groups, and structures have on behavi
s f sf sf sf sf sf sf sf sf sf sf sf
or within organizations.
sf sf
Diff: 2 sf
AACSB: Analytical Thinking Qu s f sf sf
est. Category: Concept
sf s f
LO: 1.1 Define organizational behavior (OB).
sfs f sf sf sf sf
2) Which of the following is NOT a core topic of organizational behavior?
sf sf sf sf sf sf sf sf sf sf sf
A) Motivation
B) Attitude development sf
C) Conflict
D) Resource allocation sf
E) Work design sf s
Answer: D
f s f
Explanation: OB includes the core topics of motivation, leader behavior and power, interperso
s f sf sf sf sf sf sf sf sf sf sf sf
nal communication, group structure and processes, personality, emotions, and values, attitude dev
sf sf sf sf sf sf sf sf sf sf sf
elopment and perception, change processes, conflict and negotiation, and work design. It does no
sf sf sf sf sf sf sf sf sf sf sf sf sf
t include resource allocation.
sf sf sf
Diff: 2 sf
AACSB: Analytical Thinking Qu s f sf sf
est. Category: Concept
sf s f
LO: 1.1 Define organizational behavior (OB).
sfs f sf sf sf sf
2
Copyright © 2025 Pearson Education, Inc. sf sf sf sf sf
,3) According to a study by Monster (a global employment company), the number one most
sf sf sf sf sf sf sf sf sf sf sf sf sf sf
frequently desired skill in applicants was . sf sf sf sf sf sf
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
sf s f
Explanation: Monster mined data from nearly one million market- s f sf sf sf sf sf sf sf
wide job postings to identify skills that were most often sought by employers. At the top of the li
sf sf sf sf sf sf sf sf sf sf sf sf sf sf sf sf sf sf
st was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
sf sf sf sf sf sf sf sf sf sf sf sf sf sf
Diff: 1 sf
AACSB: Analytical Thinking Qu s f sf sf
est. Category: Concept
sf s f
LO: 1.1 Define organizational behavior (OB).
sfs f sf sf sf sf
4) According to a recent large-scale survey, 58% of managers did NOT receive sf . sf sf sf sf sf sf sf sf sf sf sf
A) pay incentives sf
B) training
C) administrative support sf
D) insurance
E) office space sf s
Answer: B
f s f
Explanation: Fifty- s f
eight percent of managers reported they had not received any training and 25% admitted they wer
sf sf sf sf sf sf sf sf sf sf sf sf sf sf sf
e not ready to lead others when they were given the role.
sf sf sf sf sf sf sf sf sf sf sf
Diff: 2 sf
AACSB: Analytical Thinking Qu s f sf sf
est. Category: Concept
sf s f
LO: 1.1 Define organizational behavior (OB).
sfs f sf sf sf sf
5) There is a connection between companies which have
sf sf sf sf sf sf sf sf
and their attention to organizational behavior principles.
sf sf sf sf sf sf sf
A) high turnover rates sf sf
B) specialized technical processes sf sf
C) superior financial performance sf sf
D) long-lasting CEOs sf
E) both high turnover rates and long- sf sf sf sf sf
lasting CEOs Answer: C sf sf s f
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom Vi
s f sf sf sf sf sf sf sf sf sf sf
deo, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizatio
sf sf sf sf sf sf sf sf sf sf sf sf
nal behavior and attribute it to their ability to generate high financial outcomes.
sf sf sf sf sf sf sf sf sf sf sf sf
Diff: 2 sf
AACSB: Analytical Thinking Qu s f sf sf
est. Category: Concept
sf s f
LO: 1.1 Define organizational behavior (OB).
sfs f sf sf sf sf
3
Copyright © 2025 Pearson Education, Inc. sf sf sf sf sf
, 6) is the study of the impact that individuals, groups, and structure have on behavior
sf sf sf sf sf sf sf sf sf sf sf sf sf sf sf
within organizations.
sf
A) Leadership
B) Organizational strategy sf
C) Performance management sf
D) Employee relations sf
E) Organizational behavior sf s
Answer: E
f s f
Explanation: Organizational behavior is the field of study that investigates the impact that
s f sf sf sf sf sf sf sf sf sf sf sf sf
individuals, groups, and structure have on behavior within organizations, for the purpose of
sf sf sf sf sf sf sf sf sf sf sf sf sf
applying such knowledge toward improving an organization's effectiveness.
sf sf sf sf sf sf sf
Diff: 1 sf
AACSB: Analytical Thinking Qu
s f sf sf
est. Category: Concept
sf s f
LO: 1.1 Define organizational behavior (OB).
sfs f sf sf sf sf
7) What are the four main activities managers engage in?
sf sf sf sf sf sf sf sf
A) Planning, budgeting, networking, hiring sf sf sf
B) Planning, organizing, leading, controlling sf sf sf
C) Controlling, innovating, hiring, quality control sf sf sf sf
D) Monitoring, scheduling, fund raising, leading sf sf sf sf
E) Interpersonal, informational, decisional, planning sf sf sf sf
Answer: B s f
Explanation: Managers' work can be categorized into four different activities: planning, organiz
s f sf sf sf sf sf sf sf sf sf sf
ing, leading, and controlling.
sf sf sf
Diff: 2 sf
AACSB: Analytical Thinking Qu
s f sf sf
est. Category: Concept
sf s f
LO: 1.1 Define organizational behavior (OB).
sfs f sf sf sf sf
8) The ultimate goal of organizational behavior is to
sf . sf sf sf sf sf sf sf
A) better understand management
sf sf
B) improve an organization's effectiveness sf sf sf
C) balance diversity sf
D) create boilerplates sf
E) replace human resources sf sf sf
Answer: B s f
Explanation: OB studies the impact individuals, groups, and structure have on an organization
s f sf sf sf sf sf sf sf sf sf sf sf sf
with the ultimate goal of improving effectiveness.
sf sf sf sf sf sf
Diff: 2 sf
AACSB: Analytical Thinking Qu
s f sf sf
est. Category: Concept
sf s f
LO: 1.1 Define organizational behavior (OB).
sfs f sf sf sf sf
4
Copyright © 2025 Pearson Education, Inc. sf sf sf sf sf
Copyright © 2025 Pearson Education, Inc.
sf sf sf sf sf
,Essentials of Organizational Behavior, 16e (Robbins)
sf sf sf sf sf sf
Chapter 1 What Is Organizational Behavior?
sf sf sf sf
1) The impact of what three areas are investigated in the study of Organizational Behavior?
sf sf sf sf sf sf sf sf sf sf sf sf sf
A) Profit structure, organizational complexity, and job satisfaction
sf sf sf sf sf sf
B) Individuals, profit structure, and job satisfaction sf sf sf sf sf
C) Individuals, groups, and job satisfaction sf sf sf sf
D) Groups, structure, and profit structure sf sf sf sf
E) Individuals, groups, and structure sf sf sf sf
Answer: E s f
Explanation: OB investigates the impact that individuals, groups, and structures have on behavi
s f sf sf sf sf sf sf sf sf sf sf sf
or within organizations.
sf sf
Diff: 2 sf
AACSB: Analytical Thinking Qu s f sf sf
est. Category: Concept
sf s f
LO: 1.1 Define organizational behavior (OB).
sfs f sf sf sf sf
2) Which of the following is NOT a core topic of organizational behavior?
sf sf sf sf sf sf sf sf sf sf sf
A) Motivation
B) Attitude development sf
C) Conflict
D) Resource allocation sf
E) Work design sf s
Answer: D
f s f
Explanation: OB includes the core topics of motivation, leader behavior and power, interperso
s f sf sf sf sf sf sf sf sf sf sf sf
nal communication, group structure and processes, personality, emotions, and values, attitude dev
sf sf sf sf sf sf sf sf sf sf sf
elopment and perception, change processes, conflict and negotiation, and work design. It does no
sf sf sf sf sf sf sf sf sf sf sf sf sf
t include resource allocation.
sf sf sf
Diff: 2 sf
AACSB: Analytical Thinking Qu s f sf sf
est. Category: Concept
sf s f
LO: 1.1 Define organizational behavior (OB).
sfs f sf sf sf sf
2
Copyright © 2025 Pearson Education, Inc. sf sf sf sf sf
,3) According to a study by Monster (a global employment company), the number one most
sf sf sf sf sf sf sf sf sf sf sf sf sf sf
frequently desired skill in applicants was . sf sf sf sf sf sf
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
sf s f
Explanation: Monster mined data from nearly one million market- s f sf sf sf sf sf sf sf
wide job postings to identify skills that were most often sought by employers. At the top of the li
sf sf sf sf sf sf sf sf sf sf sf sf sf sf sf sf sf sf
st was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
sf sf sf sf sf sf sf sf sf sf sf sf sf sf
Diff: 1 sf
AACSB: Analytical Thinking Qu s f sf sf
est. Category: Concept
sf s f
LO: 1.1 Define organizational behavior (OB).
sfs f sf sf sf sf
4) According to a recent large-scale survey, 58% of managers did NOT receive sf . sf sf sf sf sf sf sf sf sf sf sf
A) pay incentives sf
B) training
C) administrative support sf
D) insurance
E) office space sf s
Answer: B
f s f
Explanation: Fifty- s f
eight percent of managers reported they had not received any training and 25% admitted they wer
sf sf sf sf sf sf sf sf sf sf sf sf sf sf sf
e not ready to lead others when they were given the role.
sf sf sf sf sf sf sf sf sf sf sf
Diff: 2 sf
AACSB: Analytical Thinking Qu s f sf sf
est. Category: Concept
sf s f
LO: 1.1 Define organizational behavior (OB).
sfs f sf sf sf sf
5) There is a connection between companies which have
sf sf sf sf sf sf sf sf
and their attention to organizational behavior principles.
sf sf sf sf sf sf sf
A) high turnover rates sf sf
B) specialized technical processes sf sf
C) superior financial performance sf sf
D) long-lasting CEOs sf
E) both high turnover rates and long- sf sf sf sf sf
lasting CEOs Answer: C sf sf s f
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom Vi
s f sf sf sf sf sf sf sf sf sf sf
deo, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizatio
sf sf sf sf sf sf sf sf sf sf sf sf
nal behavior and attribute it to their ability to generate high financial outcomes.
sf sf sf sf sf sf sf sf sf sf sf sf
Diff: 2 sf
AACSB: Analytical Thinking Qu s f sf sf
est. Category: Concept
sf s f
LO: 1.1 Define organizational behavior (OB).
sfs f sf sf sf sf
3
Copyright © 2025 Pearson Education, Inc. sf sf sf sf sf
, 6) is the study of the impact that individuals, groups, and structure have on behavior
sf sf sf sf sf sf sf sf sf sf sf sf sf sf sf
within organizations.
sf
A) Leadership
B) Organizational strategy sf
C) Performance management sf
D) Employee relations sf
E) Organizational behavior sf s
Answer: E
f s f
Explanation: Organizational behavior is the field of study that investigates the impact that
s f sf sf sf sf sf sf sf sf sf sf sf sf
individuals, groups, and structure have on behavior within organizations, for the purpose of
sf sf sf sf sf sf sf sf sf sf sf sf sf
applying such knowledge toward improving an organization's effectiveness.
sf sf sf sf sf sf sf
Diff: 1 sf
AACSB: Analytical Thinking Qu
s f sf sf
est. Category: Concept
sf s f
LO: 1.1 Define organizational behavior (OB).
sfs f sf sf sf sf
7) What are the four main activities managers engage in?
sf sf sf sf sf sf sf sf
A) Planning, budgeting, networking, hiring sf sf sf
B) Planning, organizing, leading, controlling sf sf sf
C) Controlling, innovating, hiring, quality control sf sf sf sf
D) Monitoring, scheduling, fund raising, leading sf sf sf sf
E) Interpersonal, informational, decisional, planning sf sf sf sf
Answer: B s f
Explanation: Managers' work can be categorized into four different activities: planning, organiz
s f sf sf sf sf sf sf sf sf sf sf
ing, leading, and controlling.
sf sf sf
Diff: 2 sf
AACSB: Analytical Thinking Qu
s f sf sf
est. Category: Concept
sf s f
LO: 1.1 Define organizational behavior (OB).
sfs f sf sf sf sf
8) The ultimate goal of organizational behavior is to
sf . sf sf sf sf sf sf sf
A) better understand management
sf sf
B) improve an organization's effectiveness sf sf sf
C) balance diversity sf
D) create boilerplates sf
E) replace human resources sf sf sf
Answer: B s f
Explanation: OB studies the impact individuals, groups, and structure have on an organization
s f sf sf sf sf sf sf sf sf sf sf sf sf
with the ultimate goal of improving effectiveness.
sf sf sf sf sf sf
Diff: 2 sf
AACSB: Analytical Thinking Qu
s f sf sf
est. Category: Concept
sf s f
LO: 1.1 Define organizational behavior (OB).
sfs f sf sf sf sf
4
Copyright © 2025 Pearson Education, Inc. sf sf sf sf sf
