1
Copyright © 2025 Pearson Education, Inc.
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,Essentials of Organizational Behavior, 16e (Robbins)
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Chapter 1 What Is Organizational Behavior?
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1) The impact of what three areas are investigated in the study of Organizational Behavior?
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A) Profit structure, organizational complexity, and job satisfaction
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B) Individuals, profit structure, and job satisfaction nf nf nf nf nf
C) Individuals, groups, and job satisfaction nf nf nf nf
D) Groups, structure, and profit structure nf nf nf nf
E) Individuals, groups, and structure nf nf nf n
Answer: E
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Explanation: OB investigates the impact that individuals, groups, and structures have on behav
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ior within organizations.
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Diff: 2 nf
AACSB: Analytical Thinking Qu n f nf nf
est. Category: Concept
nf n f
LO: 1.1 Define organizational behavior (OB).
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2) Which of the following is NOT a core topic of organizational behavior?
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A) Motivation
B) Attitude development nf
C) Conflict
D) Resource allocation nf
E) Work design nf
Answer: D
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Explanation: OB includes the core topics of motivation, leader behavior and power, interpers
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onal communication, group structure and processes, personality, emotions, and values, attitude d
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evelopment and perception, change processes, conflict and negotiation, and work design. It doe
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s not include resource allocation.
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Diff: 2 nf
AACSB: Analytical Thinking Qu n f nf nf
est. Category: Concept
nf n f
LO: 1.1 Define organizational behavior (OB).
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2
Copyright © 2025 Pearson Education, Inc.
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,3) According to a study by Monster (a global employment company), the number one most
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frequently desired skill in applicants was
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A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
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Explanation: Monster mined data from nearly one million market-
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wide job postings to identify skills that were most often sought by employers. At the top of the
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list was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
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Diff: 1 nf
AACSB: Analytical Thinking Qu n f nf nf
est. Category: Concept
nf n f
LO: 1.1 Define organizational behavior (OB).
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4) According to a recent large-scale survey, 58% of managers did NOT receive
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A) pay incentives nf
B) training
C) administrative support nf
D) insurance
E) office space nf
Answer: B
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Explanation: Fifty- n f
eight percent of managers reported they had not received any training and 25% admitted they w
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ere not ready to lead others when they were given the role.
nf nf nf nf nf nf nf nf nf nf nf
Diff: 2 nf
AACSB: Analytical Thinking Qu n f nf nf
est. Category: Concept
nf n f
LO: 1.1 Define organizational behavior (OB).
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5) There is a connection between companies which have
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and their attention to organizational behavior principles.
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A) high turnover rates nf nf
B) specialized technical processes nf nf
C) superior financial performance nf nf
D) long-lasting CEOs nf
E) both high turnover rates and long-
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lasting CEOs Answer: C
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Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom V
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ideo, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizat
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ional behavior and attribute it to their ability to generate high financial outcomes.
nf nf nf nf nf nf nf nf nf nf nf nf
Diff: 2 nf
AACSB: Analytical Thinking Qu n f nf nf
est. Category: Concept
nf n f
LO: 1.1 Define organizational behavior (OB).
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3
Copyright © 2025 Pearson Education, Inc. nf nf nf nf nf
, 6) is the study of the impact that individuals, groups, and structure have on behavio
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r within organizations.
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A) Leadership
B) Organizational strategy nf
C) Performance management nf
D) Employee relations nf
E) Organizational behavior nf
Answer: E
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Explanation: Organizational behavior is the field of study that investigates the impact tha
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t individuals, groups, and structure have on behavior within organizations, for the purpose
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of applying such knowledge toward improving an organization's effectiveness.
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Diff: 1 nf
AACSB: Analytical Thinking Qu n f nf nf
est. Category: Concept
nf n f
LO: 1.1 Define organizational behavior (OB).
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7) What are the four main activities managers engage in?
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A) Planning, budgeting, networking, hiring nf nf nf
B) Planning, organizing, leading, controlling nf nf nf
C) Controlling, innovating, hiring, quality control nf nf nf nf
D) Monitoring, scheduling, fund raising, leading nf nf nf nf
E) Interpersonal, informational, decisional, planning nf nf nf n
Answer: B
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Explanation: Managers' work can be categorized into four different activities: planning, organi
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zing, leading, and controlling.
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Diff: 2 nf
AACSB: Analytical Thinking Qu n f nf nf
est. Category: Concept
nf n f
LO: 1.1 Define organizational behavior (OB).
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8) The ultimate goal of organizational behavior is to
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A) better understand management nf nf
B) improve an organization's effectiveness nf nf nf
C) balance diversity nf
D) create boilerplates nf
E) replace human resources nf nf n
Answer: B
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Explanation: OB studies the impact individuals, groups, and structure have on an organization
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with the ultimate goal of improving effectiveness.
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Diff: 2 nf
AACSB: Analytical Thinking Qu n f nf nf
est. Category: Concept
nf n f
LO: 1.1 Define organizational behavior (OB).
n fn f nf nf nf nf
4
Copyright © 2025 Pearson Education, Inc. nf nf nf nf nf
Copyright © 2025 Pearson Education, Inc.
nf nf nf nf nf
,Essentials of Organizational Behavior, 16e (Robbins)
nf nf nf nf nf
Chapter 1 What Is Organizational Behavior?
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1) The impact of what three areas are investigated in the study of Organizational Behavior?
nf nf nf nf nf nf nf nf nf nf nf nf nf
A) Profit structure, organizational complexity, and job satisfaction
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B) Individuals, profit structure, and job satisfaction nf nf nf nf nf
C) Individuals, groups, and job satisfaction nf nf nf nf
D) Groups, structure, and profit structure nf nf nf nf
E) Individuals, groups, and structure nf nf nf n
Answer: E
f n f
Explanation: OB investigates the impact that individuals, groups, and structures have on behav
n f nf nf nf nf nf nf nf nf nf nf nf
ior within organizations.
nf nf
Diff: 2 nf
AACSB: Analytical Thinking Qu n f nf nf
est. Category: Concept
nf n f
LO: 1.1 Define organizational behavior (OB).
n fn f nf nf nf nf
2) Which of the following is NOT a core topic of organizational behavior?
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A) Motivation
B) Attitude development nf
C) Conflict
D) Resource allocation nf
E) Work design nf
Answer: D
nf n f
Explanation: OB includes the core topics of motivation, leader behavior and power, interpers
n f nf nf nf nf nf nf nf nf nf nf nf
onal communication, group structure and processes, personality, emotions, and values, attitude d
nf nf nf nf nf nf nf nf nf nf nf
evelopment and perception, change processes, conflict and negotiation, and work design. It doe
nf nf nf nf nf nf nf nf nf nf nf nf
s not include resource allocation.
nf nf nf nf
Diff: 2 nf
AACSB: Analytical Thinking Qu n f nf nf
est. Category: Concept
nf n f
LO: 1.1 Define organizational behavior (OB).
n fn f nf nf nf nf
2
Copyright © 2025 Pearson Education, Inc.
nf nf nf nf nf
,3) According to a study by Monster (a global employment company), the number one most
nf nf nf nf nf nf nf nf nf nf nf nf nf
frequently desired skill in applicants was
nf nf . nf nf nf nf nf
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
nf n f
Explanation: Monster mined data from nearly one million market-
n f nf nf nf nf nf nf nf
wide job postings to identify skills that were most often sought by employers. At the top of the
nf nf nf nf nf nf nf nf nf nf nf nf nf nf nf nf nf nf
list was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
nf nf nf nf nf nf nf nf nf nf nf nf nf nf
Diff: 1 nf
AACSB: Analytical Thinking Qu n f nf nf
est. Category: Concept
nf n f
LO: 1.1 Define organizational behavior (OB).
n fn f nf nf nf nf
4) According to a recent large-scale survey, 58% of managers did NOT receive
nf nf nf . nf nf nf nf nf nf nf nf nf
A) pay incentives nf
B) training
C) administrative support nf
D) insurance
E) office space nf
Answer: B
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Explanation: Fifty- n f
eight percent of managers reported they had not received any training and 25% admitted they w
nf nf nf nf nf nf nf nf nf nf nf nf nf nf nf
ere not ready to lead others when they were given the role.
nf nf nf nf nf nf nf nf nf nf nf
Diff: 2 nf
AACSB: Analytical Thinking Qu n f nf nf
est. Category: Concept
nf n f
LO: 1.1 Define organizational behavior (OB).
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5) There is a connection between companies which have
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and their attention to organizational behavior principles.
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A) high turnover rates nf nf
B) specialized technical processes nf nf
C) superior financial performance nf nf
D) long-lasting CEOs nf
E) both high turnover rates and long-
nf nf nf nf nf
lasting CEOs Answer: C
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Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom V
n f nf nf nf nf nf nf nf nf nf nf
ideo, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizat
nf nf nf nf nf nf nf nf nf nf nf nf
ional behavior and attribute it to their ability to generate high financial outcomes.
nf nf nf nf nf nf nf nf nf nf nf nf
Diff: 2 nf
AACSB: Analytical Thinking Qu n f nf nf
est. Category: Concept
nf n f
LO: 1.1 Define organizational behavior (OB).
n fn f nf nf nf nf
3
Copyright © 2025 Pearson Education, Inc. nf nf nf nf nf
, 6) is the study of the impact that individuals, groups, and structure have on behavio
nf nf nf nf nf nf nf nf nf nf nf nf nf nf
r within organizations.
nf nf
A) Leadership
B) Organizational strategy nf
C) Performance management nf
D) Employee relations nf
E) Organizational behavior nf
Answer: E
nf n f
Explanation: Organizational behavior is the field of study that investigates the impact tha
n f nf nf nf nf nf nf nf nf nf nf nf
t individuals, groups, and structure have on behavior within organizations, for the purpose
nf nf nf nf nf nf nf nf nf nf nf nf nf
of applying such knowledge toward improving an organization's effectiveness.
nf nf nf nf nf nf nf nf
Diff: 1 nf
AACSB: Analytical Thinking Qu n f nf nf
est. Category: Concept
nf n f
LO: 1.1 Define organizational behavior (OB).
n fn f nf nf nf nf
7) What are the four main activities managers engage in?
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A) Planning, budgeting, networking, hiring nf nf nf
B) Planning, organizing, leading, controlling nf nf nf
C) Controlling, innovating, hiring, quality control nf nf nf nf
D) Monitoring, scheduling, fund raising, leading nf nf nf nf
E) Interpersonal, informational, decisional, planning nf nf nf n
Answer: B
f n f
Explanation: Managers' work can be categorized into four different activities: planning, organi
n f nf nf nf nf nf nf nf nf nf nf
zing, leading, and controlling.
nf nf nf
Diff: 2 nf
AACSB: Analytical Thinking Qu n f nf nf
est. Category: Concept
nf n f
LO: 1.1 Define organizational behavior (OB).
n fn f nf nf nf nf
8) The ultimate goal of organizational behavior is to
nf . nf nf nf nf nf nf nf
A) better understand management nf nf
B) improve an organization's effectiveness nf nf nf
C) balance diversity nf
D) create boilerplates nf
E) replace human resources nf nf n
Answer: B
f n f
Explanation: OB studies the impact individuals, groups, and structure have on an organization
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with the ultimate goal of improving effectiveness.
nf nf nf nf nf nf
Diff: 2 nf
AACSB: Analytical Thinking Qu n f nf nf
est. Category: Concept
nf n f
LO: 1.1 Define organizational behavior (OB).
n fn f nf nf nf nf
4
Copyright © 2025 Pearson Education, Inc. nf nf nf nf nf