OBM Practice Exam Questions and
Answers
Individuals who feel negative emotions are more likely than others to engage in which of the following
organizational behavior concepts?
a. Leadership
b. Organizational citizenship behavior
c. Safety at work
d. Deviant workplace behaviors
e. Motivation - ✅✅D. Deviant workplace behaviors
In which organizational behavior concept do we find the sharing of positive emotions having an impact
on the workplace?
a. Decision making
b. Selection
c. Leadership
d. Stress
e. Motivation - ✅✅C. Leadership
The study of students that found they performed best when they were fatigued is related to which of
the following?
a. Decision making
b. Perceptions
c. Motivation
d. Creativity
e. Leadership - ✅✅D. Creativity
As a result of_______________________, managers who select positive team members find that
positive moods are transmitted from team member to team member.
a. Emotional labor
,b. Emotional dissonance
c. Emotional regulation
d. Emotional contagion
e. Emotional intelligence - ✅✅D. Emotional Contagion
It may be important for supervisors to work to keep employees happy because .
a. They are both more creative and more open in their thinking
b. They are more creative
c. They are less creative but more open in their thinking
d. They are more open in their thinking
e. They require less supervision - ✅✅A. They are both more creative and more open to their thinking
Emotions and moods can affect all of the following EXCEPT .
a. Decision making
b. Customer service
c. Deviant workplace behavior
d. Bonus structure
e. Negotiation - ✅✅D. Bonus structure
Venting to others as opposed to keeping emotions "bottled up" is the emotional regulation strategy
known as which of the following?
a. Emotional contagion
b. Social sharing
c. Emotional suppression
d. Emotional labor
e. Cognitive reappraisal - ✅✅B. social sharing
An emotional regulation technique focused on reframing your outlook on an emotional situation is
known as which of the following?
, a. Emotional sharing
b. Social sharing
c. Emotional suppression
d. Cognitive reappraisal
e. Emotional intelligence - ✅✅D. cognitive reappraisal
An emotional regulation technique involving the suppression (putting an end to) of initial emotional
responses to situations is known as which of the following?
a. Cognitive reappraisal
b. Emotional dissonance
c. Emotional regulation response
d. Emotional suppression
e. Social sharing - ✅✅D. emotional Supression
An individual who is able to cheer himself or herself up when they are feeling down or calm themselves
when they are feeling angry is engaged in which of the following?
a. Emotional intelligence
b. Emotional labor
c. Emotional contagion
d. Emotional regulation
e. Emotional dissonance - ✅✅D. emotional regulation
Employees can learn to regulate emotions through all of the following EXCEPT .
a. Eliminating initial responses
b. Deep acting
c. Surface acting
d. Suppressing initial responses
e. Cognitive reappraisal - ✅✅A. Eliminating initial responses
Answers
Individuals who feel negative emotions are more likely than others to engage in which of the following
organizational behavior concepts?
a. Leadership
b. Organizational citizenship behavior
c. Safety at work
d. Deviant workplace behaviors
e. Motivation - ✅✅D. Deviant workplace behaviors
In which organizational behavior concept do we find the sharing of positive emotions having an impact
on the workplace?
a. Decision making
b. Selection
c. Leadership
d. Stress
e. Motivation - ✅✅C. Leadership
The study of students that found they performed best when they were fatigued is related to which of
the following?
a. Decision making
b. Perceptions
c. Motivation
d. Creativity
e. Leadership - ✅✅D. Creativity
As a result of_______________________, managers who select positive team members find that
positive moods are transmitted from team member to team member.
a. Emotional labor
,b. Emotional dissonance
c. Emotional regulation
d. Emotional contagion
e. Emotional intelligence - ✅✅D. Emotional Contagion
It may be important for supervisors to work to keep employees happy because .
a. They are both more creative and more open in their thinking
b. They are more creative
c. They are less creative but more open in their thinking
d. They are more open in their thinking
e. They require less supervision - ✅✅A. They are both more creative and more open to their thinking
Emotions and moods can affect all of the following EXCEPT .
a. Decision making
b. Customer service
c. Deviant workplace behavior
d. Bonus structure
e. Negotiation - ✅✅D. Bonus structure
Venting to others as opposed to keeping emotions "bottled up" is the emotional regulation strategy
known as which of the following?
a. Emotional contagion
b. Social sharing
c. Emotional suppression
d. Emotional labor
e. Cognitive reappraisal - ✅✅B. social sharing
An emotional regulation technique focused on reframing your outlook on an emotional situation is
known as which of the following?
, a. Emotional sharing
b. Social sharing
c. Emotional suppression
d. Cognitive reappraisal
e. Emotional intelligence - ✅✅D. cognitive reappraisal
An emotional regulation technique involving the suppression (putting an end to) of initial emotional
responses to situations is known as which of the following?
a. Cognitive reappraisal
b. Emotional dissonance
c. Emotional regulation response
d. Emotional suppression
e. Social sharing - ✅✅D. emotional Supression
An individual who is able to cheer himself or herself up when they are feeling down or calm themselves
when they are feeling angry is engaged in which of the following?
a. Emotional intelligence
b. Emotional labor
c. Emotional contagion
d. Emotional regulation
e. Emotional dissonance - ✅✅D. emotional regulation
Employees can learn to regulate emotions through all of the following EXCEPT .
a. Eliminating initial responses
b. Deep acting
c. Surface acting
d. Suppressing initial responses
e. Cognitive reappraisal - ✅✅A. Eliminating initial responses
