Table
,of Contents
d
Part 1: Introduction
d d
Chapter 1: What Is Organizational Behavior?
d d d d d
dPart 2: The Individual
d d d
Chapter 2: Diversity in Organizations
d d d d
dChapter 3: Attitudes and Job Satisfaction
d d d d d
dChapter 4: Emotions and Moods
d d d d
dChapter 5: Personality and Values
d d d d
Chapter 6: Perception and Individual Decision Making
d d d d d d
dChapter 7: Motivation Concepts
d d d
Chapter 8: Motivation: From Concepts to Applications
d d d d d d
dPart 3: The Group
d d d
Chapter 9: Foundations of Group Behavior
d d d d d
dChapter 10: Understanding Work Teams
d d d d
dChapter 11: Communication d d
Chapter 12: Leadership d d
dChapter 13: Power and Politics
d d d d
Chapter 14: Conflict and Negotiation
d d d d
dPart 4: The Organization System
d d d d
Chapter 15: Foundations of Organization Structure
d d d d d
dChapter 16: Organizational Culture
d d d
Chapter 17: Human Resource Policies and Practices
d d d d d d
dChapter 18: Organizational Change and Stress Management
d d d d d d
,Organizational Behavior, 15e (Robbins/Judge) d d d
dChapter 1 What Is Organizational Behavior?
d d d d d
1) are defined as people who oversee the activities of others and who are responsible for attaining
d d d d d d d d d d d d d d d
dgoals in organizations.
d d
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
dAnswer: B d
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global
d d d d d d d d d d d d d d d d
dwarming project and decides what tasks related to creating awareness about the issue need to be done. In
d d d d d d d d d d d d d d d d d
daddition, she is also deciding which members of her team will work on engaging with the public and which will
d d d d d d d d d d d d d d d d d d d
dwork on lobbying with the government. She is also assigning people as team members to ensure that tasks are
d d d d d d d d d d d d d d d d d d
dundertaken on time. Which of the following categories of functions is Mitchell undertaking?
d d d d d d d d d d d d
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
dAnswer: B d
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy
d d d d d d d d d d d d d d d
dproject. During the project, she needs to motivate team members to attain their project milestones and direct
d d d d d d d d d d d d d d d d
dthem through different phases of the project. Which of the following kinds of functions will these tasks be
d d d d d d d d d d d d d d d d d
dcovered under? d
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading
dAnswer:
dE
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She
d d d d d d d d d d d d d d
drecently faced a glitch when the campaign could not be launched publicly according to schedule. Torres
d d d d d d d d d d d d d d d
dmonitored the schedule to find the cause of the delay, before speeding up the implementation process by
d d d d d d d d d d d d d d d d
dallocating more members for the implementation phase. By doing this, which of the following functions is she
d d d d d d d d d d d d d d d d
dperforming?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A d
5) Which of the following functions do managers undertake as part of planning functions?
d d d d d d d d d d d d
A) defining an organization's goals d d d
B) implementing strategies for achieving goals d d d d
C) executing plans to integrate activities d d d d
D) accomplishing goals of a project d d d d
E) employingstrategies to coordinate tasks d d d
dAnswer: A d
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant
d d d d d d d d d d d d d d d d d d
dmay be termed as a
d d . d d
A) leader
B) figurehead
C) resource allocator d
D) negotiator
E) disturbancehandler
dAnswer: B d
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in
d d d d d d d d d d d d d d d d d d d
dthe market. Her work in the next few weeks involves sharing knowledge about the product with her team
d d d d d d d d d d d d d d d d d
dmembers. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new
d d d d d d d d d d d d d d d d d d d
dproduct. Which of the following roles is Ortiz playing?
d d d d d d d d
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
dAnswer: A d
8) Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the
d d d d d d d d d d d d d d
dupcoming campaign against genetic engineering, she is networking with managers who are working on the issue
d d d d d d d d d d d d d d d
dof food safety. Through her network of contacts, she strives to gain information about the stakeholders in the
d d d d d d d d d d d d d d d d d
dfood industry and other lobby groups. Which of the following roles is George most likely to be playing
d d d d d d d d d d d d d d d d d
daccording to Mintzberg's classification of managerial roles?
d d d d d d
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator d
dAnswer: C d
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
d d d d d d d d d d d d d d d d d
dwinter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also
d d d d d d d d d d d d d d d d d d d
dnetworking with contacts from the press and fashion magazine editors to understand the changing tastes of
d d d d d d d d d d d d d d d
dconsumers. Which of the following roles is Simpson playing according to Mintzberg's classification of
d d d d d d d d d d d d d
dmanagerial roles? d
A) figurehead
B) leader
C) symbol head d
D) monitor
E) spokesperson
,of Contents
d
Part 1: Introduction
d d
Chapter 1: What Is Organizational Behavior?
d d d d d
dPart 2: The Individual
d d d
Chapter 2: Diversity in Organizations
d d d d
dChapter 3: Attitudes and Job Satisfaction
d d d d d
dChapter 4: Emotions and Moods
d d d d
dChapter 5: Personality and Values
d d d d
Chapter 6: Perception and Individual Decision Making
d d d d d d
dChapter 7: Motivation Concepts
d d d
Chapter 8: Motivation: From Concepts to Applications
d d d d d d
dPart 3: The Group
d d d
Chapter 9: Foundations of Group Behavior
d d d d d
dChapter 10: Understanding Work Teams
d d d d
dChapter 11: Communication d d
Chapter 12: Leadership d d
dChapter 13: Power and Politics
d d d d
Chapter 14: Conflict and Negotiation
d d d d
dPart 4: The Organization System
d d d d
Chapter 15: Foundations of Organization Structure
d d d d d
dChapter 16: Organizational Culture
d d d
Chapter 17: Human Resource Policies and Practices
d d d d d d
dChapter 18: Organizational Change and Stress Management
d d d d d d
,Organizational Behavior, 15e (Robbins/Judge) d d d
dChapter 1 What Is Organizational Behavior?
d d d d d
1) are defined as people who oversee the activities of others and who are responsible for attaining
d d d d d d d d d d d d d d d
dgoals in organizations.
d d
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
dAnswer: B d
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global
d d d d d d d d d d d d d d d d
dwarming project and decides what tasks related to creating awareness about the issue need to be done. In
d d d d d d d d d d d d d d d d d
daddition, she is also deciding which members of her team will work on engaging with the public and which will
d d d d d d d d d d d d d d d d d d d
dwork on lobbying with the government. She is also assigning people as team members to ensure that tasks are
d d d d d d d d d d d d d d d d d d
dundertaken on time. Which of the following categories of functions is Mitchell undertaking?
d d d d d d d d d d d d
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
dAnswer: B d
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy
d d d d d d d d d d d d d d d
dproject. During the project, she needs to motivate team members to attain their project milestones and direct
d d d d d d d d d d d d d d d d
dthem through different phases of the project. Which of the following kinds of functions will these tasks be
d d d d d d d d d d d d d d d d d
dcovered under? d
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading
dAnswer:
dE
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She
d d d d d d d d d d d d d d
drecently faced a glitch when the campaign could not be launched publicly according to schedule. Torres
d d d d d d d d d d d d d d d
dmonitored the schedule to find the cause of the delay, before speeding up the implementation process by
d d d d d d d d d d d d d d d d
dallocating more members for the implementation phase. By doing this, which of the following functions is she
d d d d d d d d d d d d d d d d
dperforming?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A d
5) Which of the following functions do managers undertake as part of planning functions?
d d d d d d d d d d d d
A) defining an organization's goals d d d
B) implementing strategies for achieving goals d d d d
C) executing plans to integrate activities d d d d
D) accomplishing goals of a project d d d d
E) employingstrategies to coordinate tasks d d d
dAnswer: A d
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant
d d d d d d d d d d d d d d d d d d
dmay be termed as a
d d . d d
A) leader
B) figurehead
C) resource allocator d
D) negotiator
E) disturbancehandler
dAnswer: B d
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in
d d d d d d d d d d d d d d d d d d d
dthe market. Her work in the next few weeks involves sharing knowledge about the product with her team
d d d d d d d d d d d d d d d d d
dmembers. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new
d d d d d d d d d d d d d d d d d d d
dproduct. Which of the following roles is Ortiz playing?
d d d d d d d d
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
dAnswer: A d
8) Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the
d d d d d d d d d d d d d d
dupcoming campaign against genetic engineering, she is networking with managers who are working on the issue
d d d d d d d d d d d d d d d
dof food safety. Through her network of contacts, she strives to gain information about the stakeholders in the
d d d d d d d d d d d d d d d d d
dfood industry and other lobby groups. Which of the following roles is George most likely to be playing
d d d d d d d d d d d d d d d d d
daccording to Mintzberg's classification of managerial roles?
d d d d d d
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator d
dAnswer: C d
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
d d d d d d d d d d d d d d d d d
dwinter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also
d d d d d d d d d d d d d d d d d d d
dnetworking with contacts from the press and fashion magazine editors to understand the changing tastes of
d d d d d d d d d d d d d d d
dconsumers. Which of the following roles is Simpson playing according to Mintzberg's classification of
d d d d d d d d d d d d d
dmanagerial roles? d
A) figurehead
B) leader
C) symbol head d
D) monitor
E) spokesperson
