ETC Exam Test questions with
complete solution
In order to become a successful emergency telecommunicator, a combination of the following is
required: - ANS ✔A. Training and temperament
If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify,
and coordinate the additional resources. - ANS ✔B. False
The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the certifications
of those who fail to agree to, or uphold, these standards. - ANS ✔A. True
When faced with an ethical dilemma in the communication center, the ETC should FIRST: - ANS
✔C. Follow established protocol, procedure, and policy
A procedure that has been highly defined, structured, and placed into a reference system is
known as a: - ANS ✔A. Protocol
In this course, the "three P's' refer to: - ANS ✔C. Protocol, procedure, and policy
Wireless internet devices (such as smart phones) connect to the internet using: - ANS ✔B. Wi-Fi
Cell phone networks are divided into specific areas called cells, each with its own: - ANS ✔B.
Antenna
, Prior to the development of emergency number technology, either the caller or the operator
had to try to figure out with agency or department emergency calls should go to, based on the
caller's location. - ANS ✔A. true
What does the acronym TDD stand for? - ANS ✔Telecommunications Device for the Deaf
What does the acronym VoIP stand for? - ANS ✔voice over internet protocol
The technology that allows an ETC to take an automatic number identification (ANI) number and
"dip" in into an address database is called: - ANS ✔A. ALI (automatic Location Identification)
What does the acronym CAD stand for? - ANS ✔Computer Aided Dispatch
The total number of emergency calls has increased dramatically due to wireless technology. -
ANS ✔A. true
In the context of the communication process, the "medium" is: - ANS ✔D. how the message is
conveyed
In the context of the communication process, "noise" can occur when you are thinking about
something else and essentially blocking out most or all of an incoming message. - ANS ✔A. true
Diction refers to: - ANS ✔the choice of words and phrases used to communicate
It is good practice for ETCs to try impress callers by using specialized language. - ANS ✔B. false
Active listening requires the ETC to tune out distractions and focus on the caller's message. -
ANS ✔A. true
complete solution
In order to become a successful emergency telecommunicator, a combination of the following is
required: - ANS ✔A. Training and temperament
If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify,
and coordinate the additional resources. - ANS ✔B. False
The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the certifications
of those who fail to agree to, or uphold, these standards. - ANS ✔A. True
When faced with an ethical dilemma in the communication center, the ETC should FIRST: - ANS
✔C. Follow established protocol, procedure, and policy
A procedure that has been highly defined, structured, and placed into a reference system is
known as a: - ANS ✔A. Protocol
In this course, the "three P's' refer to: - ANS ✔C. Protocol, procedure, and policy
Wireless internet devices (such as smart phones) connect to the internet using: - ANS ✔B. Wi-Fi
Cell phone networks are divided into specific areas called cells, each with its own: - ANS ✔B.
Antenna
, Prior to the development of emergency number technology, either the caller or the operator
had to try to figure out with agency or department emergency calls should go to, based on the
caller's location. - ANS ✔A. true
What does the acronym TDD stand for? - ANS ✔Telecommunications Device for the Deaf
What does the acronym VoIP stand for? - ANS ✔voice over internet protocol
The technology that allows an ETC to take an automatic number identification (ANI) number and
"dip" in into an address database is called: - ANS ✔A. ALI (automatic Location Identification)
What does the acronym CAD stand for? - ANS ✔Computer Aided Dispatch
The total number of emergency calls has increased dramatically due to wireless technology. -
ANS ✔A. true
In the context of the communication process, the "medium" is: - ANS ✔D. how the message is
conveyed
In the context of the communication process, "noise" can occur when you are thinking about
something else and essentially blocking out most or all of an incoming message. - ANS ✔A. true
Diction refers to: - ANS ✔the choice of words and phrases used to communicate
It is good practice for ETCs to try impress callers by using specialized language. - ANS ✔B. false
Active listening requires the ETC to tune out distractions and focus on the caller's message. -
ANS ✔A. true
