IET 316 Test 1 questions with 100%
correct answers passed
J. Juran Quality definition - ANS ✔"fit for use"
Crosby - ANS ✔quality is free, zero defects
W.E. Deming - ANS ✔something that meets and exceeds customer expectations
quality equals - ANS ✔performance divided by expectation
degree - ANS ✔quality can be used with adjustments (poor,good,etc)
inherent - ANS ✔existing in something as a permanent, essential, or characteristic attribute
Charcteristics - ANS ✔A distinguishing feature or quality (quotative or qualitative)
requirement - ANS ✔need or expectation that is stated, generally implied or obligatory
quality control - ANS ✔the use of techniques and actions to achieve and sustain the quality in
product/service
quality improvement - ANS ✔Use of tools and techniques to continually improve the product,
service, or process.
, Statistical Quality Control (SQC) - ANS ✔The collection, analysis, and interpretation of data for
use in quality activities.
quality assurance - ANS ✔Planned and systematic activities necessary to provide adequate
confidence that the product or service will meet given requirements
process - ANS ✔a set of interrelated activities that use specfic inputs to produce specefic
outputs
customer - ANS ✔someone who pays for goods or services
supplier - ANS ✔a company that provides resources or services for a firm to help in its creation
of products and services
FMEA - ANS ✔Failure Mode and Effects Analysis: process used to identify potential failures
before they result with the intent to minimize or eliminate them
QFD - ANS ✔Quality Function Deployment. Facilitated workshops that help determine critical
characteristics for new product development. QFD starts by collecting customer needs, also
known as Voice of the Customer (VOC), objectively sorting and prioritizing those needs, and
setting goals for achieving them
ISO 9000 - ANS ✔the common name given to quality management and assurance standards
ISO 14000 - ANS ✔A collection of the best practices for managing an organization's impact on
the environment.
Benchmarking - ANS ✔the idea is to find another company, that is doing a particular process
better than you
correct answers passed
J. Juran Quality definition - ANS ✔"fit for use"
Crosby - ANS ✔quality is free, zero defects
W.E. Deming - ANS ✔something that meets and exceeds customer expectations
quality equals - ANS ✔performance divided by expectation
degree - ANS ✔quality can be used with adjustments (poor,good,etc)
inherent - ANS ✔existing in something as a permanent, essential, or characteristic attribute
Charcteristics - ANS ✔A distinguishing feature or quality (quotative or qualitative)
requirement - ANS ✔need or expectation that is stated, generally implied or obligatory
quality control - ANS ✔the use of techniques and actions to achieve and sustain the quality in
product/service
quality improvement - ANS ✔Use of tools and techniques to continually improve the product,
service, or process.
, Statistical Quality Control (SQC) - ANS ✔The collection, analysis, and interpretation of data for
use in quality activities.
quality assurance - ANS ✔Planned and systematic activities necessary to provide adequate
confidence that the product or service will meet given requirements
process - ANS ✔a set of interrelated activities that use specfic inputs to produce specefic
outputs
customer - ANS ✔someone who pays for goods or services
supplier - ANS ✔a company that provides resources or services for a firm to help in its creation
of products and services
FMEA - ANS ✔Failure Mode and Effects Analysis: process used to identify potential failures
before they result with the intent to minimize or eliminate them
QFD - ANS ✔Quality Function Deployment. Facilitated workshops that help determine critical
characteristics for new product development. QFD starts by collecting customer needs, also
known as Voice of the Customer (VOC), objectively sorting and prioritizing those needs, and
setting goals for achieving them
ISO 9000 - ANS ✔the common name given to quality management and assurance standards
ISO 14000 - ANS ✔A collection of the best practices for managing an organization's impact on
the environment.
Benchmarking - ANS ✔the idea is to find another company, that is doing a particular process
better than you
