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WGU D099 SALES MANAGEMENT OBJECTIVE ASSESSMENT FINAL
EXAM LATEST 2025/2026 ACTUAL EXAM WITH COMPLETE
QUESTIONS AND CORRECT DETAILED ANSWERS (100% VERIFIED
ANSWERS) |ALREADY GRADED A+| ||PROFESSOR VERIFIED||
||BRANDNEW!!!||
Janice, a long-time customer, has extensive knowledge about the
featured product your company sells. She has been very satisfied
with the product. Janice's perception of your company's product
involves which factor?
- Personal
- Object
- Situational
- Social - ANSWER-- Object
Sophia's sales manager expects that Sophia only communicates
with customers before a sale and lets the support department
employees manage communications after the sale. But Sophia's
customers expect ongoing communication with her long after the
sale. They have built a trust relationship with Sophia and always
come to her for advice and issue resolution. Sophia is often the
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liaison between her customers and the support team. What type
of conflict is Sophia perceiving?
- Role ambiguity
- Role conflict
- Role stress
- Role inaccuracy - ANSWER-- Role conflict
Role ambiguity has been found to lead to several negative stress-
related outcomes. Which is NOT considered a negative stress-
related outcome?
- Psychological strain and dissatisfaction.
- Underutilization of human resources.
- Feelings of futility on how to cope with the organizational
environment.
- Intensified internal conflicts - ANSWER-- Intensified internal
conflicts
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Brock was recently hired for a new job. Despite a slight decrease
in pay, Brock is satisfied with the benefits offered by the company,
particularly the extreme flexibility in hours. Brock is demonstrating
what type of satisfaction?
- Job satisfaction
- Affective job satisfaction
- Cognitive job satisfaction
- Job aptitude - ANSWER-- Cognitive job satisfaction
Which type of structure brings together people from different
functional areas of the organization (such as sales, product
engineering, and product implementation) to work on a special
project?
- Matrix structure
- Product structure
- Customer structure
- Geography structure - ANSWER-- Matrix structure
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Organizations can vary in their degree of centralization.
_______________ is the process of pushing decision-making
authority down the organizational hierarchy, giving lower-level
personnel more responsibility and power to make and implement
decisions.
- Centralization
- Decentralization
- Departmentalization
- Organization - ANSWER-- Decentralization
Which factor can influence a customer's behavior or sales
experience. A customer's gender, age, or other demographic
information.
- Object
- Personal
- Situational
- Social - ANSWER-- Personal - gender, age, marital status,
employment all personal
WGU D099 SALES MANAGEMENT OBJECTIVE ASSESSMENT FINAL
EXAM LATEST 2025/2026 ACTUAL EXAM WITH COMPLETE
QUESTIONS AND CORRECT DETAILED ANSWERS (100% VERIFIED
ANSWERS) |ALREADY GRADED A+| ||PROFESSOR VERIFIED||
||BRANDNEW!!!||
Janice, a long-time customer, has extensive knowledge about the
featured product your company sells. She has been very satisfied
with the product. Janice's perception of your company's product
involves which factor?
- Personal
- Object
- Situational
- Social - ANSWER-- Object
Sophia's sales manager expects that Sophia only communicates
with customers before a sale and lets the support department
employees manage communications after the sale. But Sophia's
customers expect ongoing communication with her long after the
sale. They have built a trust relationship with Sophia and always
come to her for advice and issue resolution. Sophia is often the
,2|Page
liaison between her customers and the support team. What type
of conflict is Sophia perceiving?
- Role ambiguity
- Role conflict
- Role stress
- Role inaccuracy - ANSWER-- Role conflict
Role ambiguity has been found to lead to several negative stress-
related outcomes. Which is NOT considered a negative stress-
related outcome?
- Psychological strain and dissatisfaction.
- Underutilization of human resources.
- Feelings of futility on how to cope with the organizational
environment.
- Intensified internal conflicts - ANSWER-- Intensified internal
conflicts
,3|Page
Brock was recently hired for a new job. Despite a slight decrease
in pay, Brock is satisfied with the benefits offered by the company,
particularly the extreme flexibility in hours. Brock is demonstrating
what type of satisfaction?
- Job satisfaction
- Affective job satisfaction
- Cognitive job satisfaction
- Job aptitude - ANSWER-- Cognitive job satisfaction
Which type of structure brings together people from different
functional areas of the organization (such as sales, product
engineering, and product implementation) to work on a special
project?
- Matrix structure
- Product structure
- Customer structure
- Geography structure - ANSWER-- Matrix structure
, 4|Page
Organizations can vary in their degree of centralization.
_______________ is the process of pushing decision-making
authority down the organizational hierarchy, giving lower-level
personnel more responsibility and power to make and implement
decisions.
- Centralization
- Decentralization
- Departmentalization
- Organization - ANSWER-- Decentralization
Which factor can influence a customer's behavior or sales
experience. A customer's gender, age, or other demographic
information.
- Object
- Personal
- Situational
- Social - ANSWER-- Personal - gender, age, marital status,
employment all personal
