THE BMZ ACADEMY
THE BMZ ACADEMY
053 8213
BMZ ACADEMY 061 262 1185/068 053 8213Page 1 of 32
, THE BMZ ACADEMY
Table of Contents
QUESTION 1 ............................................................................................................. 5
1.1 Yolandi is an HR officer at a large manufacturing company in South Africa. She
works closely with senior management to ensure that the company’s human resource
needs are aligned with its long-term business goals. As part of her role, she conducts
regular assessments to identify current workforce capabilities and anticipate future
staffing requirements. Yolandi ensures that the organisation is neither overstaffed nor
understaffed by making sure the right people with the right skills are in the right roles
at the right time. This process helps link the company’s human resource management
efforts with its overall strategic plan. (2) ..................................................................... 5
1.2 Alenda, an HR intern at BigBucks Bank, has been assigned to assist the HR
department with reviewing and updating job roles within the customer service division.
Her responsibilities include analysing how work is structured, determining the specific
tasks that employees are expected to perform, how many different tasks each job
should include, and how much independence employees have in making decisions
about their work. She also considers how to make roles more engaging by balancing
task variety, responsibility, and challenge. Her goal is to ensure that employees are
both productive and satisfied with their work. (2) ....................................................... 7
1.3 Soloman, the HR manager at “Say-Again” Communications, is preparing for a
group of new employees who will be joining the company on 1 October 2025. As part
of this process, he is compiling a comprehensive employee handbook. The handbook
outlines the company’s policies, procedures, workplace culture, and performance
expectations. Solomon is also planning a get together to help the new hires
understand their roles, meet their colleagues, and familiarise themselves with the
company’s values and structure. His aim is to ensure that new employees feel
welcomed, confident, and prepared to contribute effectively from day one. (2) .......... 9
1.4 Sadika, a team leader in the customer care department of a national service
provider, regularly meets with her team members to review their progress, assess how
well they are meeting their work responsibilities, and identify any challenges they may
be facing. She takes note of how effectively each person is handling their tasks and
2|Page BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
provides feedback during individual discussions. She also uses these sessions to
guide employees on areas where they can improve or develop further. (2) ............. 11
1.5 Mpho, an HR officer at a large manufacturing company, has been tasked with
enhancing employee capabilities to support the company’s shift towards more
automated production processes. She works with department managers to identify
areas where skills gaps exist, then collaborates with external providers and internal
specialists to create targeted interventions. ............................................................. 13
These include designing structured programmes, facilitating learning opportunities,
and assessing the impact of these interventions on operational efficiency and
employee growth. (2)................................................................................................ 13
QUESTION 2 ........................................................................................................... 15
2.1 Comment on Nomsa’s statement: ’’Kabelo’s in for a big surprise. If he wants to
take on a leadership role, he can’t expect HR to do everything. Line managers have
to handle a lot of the people-related matters themselves.” Do you agree with her or
not? Substantiate your answer with a motivation. (2) ............................................... 15
2.2 A few weeks into the acting role, Kabelo is asked by the COO to write a report on
how the company can better support line managers. The report will include HR-related
responsibilities that line managers typically take on, as well as challenges they face.
Kabelo drafts the report and consults Reggie for help. Together, they phone you for
advice. ...................................................................................................................... 17
You suggest that they include the following key areas: ............................................ 17
Policies and procedures ........................................................................................... 17
Training on conducting performance appraisals ....................................................... 17
Communication ........................................................................................................ 17
Labour relations ....................................................................................................... 17
3|Page BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
Help Kabelo complete a report. Your answer should be in report format and from a line
manager’s perspective, explaining what is expected in each area and how the HR
department can support them.(18) ........................................................................... 17
QUESTION 3 South African organisations must be competitive yet also address a
range of HR issues or challenges. Summarise the most critical challenges facing HR
professionals today. (5) ............................................................................................ 20
QUESTION 4 ........................................................................................................... 22
4.1 Which non-traditional recruitment strategies could SkyVista Airways consider
using? Substantiate your answer. (4) ....................................................................... 22
4.2 Advise SkyVista Airways on the sources available in the labour market it could
consider. (2) ............................................................................................................. 24
4.3 Analyse the content of the advertisement on the basis of South African labour
legislation. (4) ........................................................................................................... 25
4.4 Do you think there are any problems about the content of the advertisement?
Provide reasons for your answer. (2) ....................................................................... 26
4.5 Should SkyVista Airways continue relying solely on newspaper advertisements for
recruiting flight attendants, or should they consider alternative external recruitment
methods? Explain your recommendation. (3) ........................................................... 27
References ............................................................................................................... 29
4|Page BMZ ACADEMY 061 262 1185/068 053 8213
THE BMZ ACADEMY
053 8213
BMZ ACADEMY 061 262 1185/068 053 8213Page 1 of 32
, THE BMZ ACADEMY
Table of Contents
QUESTION 1 ............................................................................................................. 5
1.1 Yolandi is an HR officer at a large manufacturing company in South Africa. She
works closely with senior management to ensure that the company’s human resource
needs are aligned with its long-term business goals. As part of her role, she conducts
regular assessments to identify current workforce capabilities and anticipate future
staffing requirements. Yolandi ensures that the organisation is neither overstaffed nor
understaffed by making sure the right people with the right skills are in the right roles
at the right time. This process helps link the company’s human resource management
efforts with its overall strategic plan. (2) ..................................................................... 5
1.2 Alenda, an HR intern at BigBucks Bank, has been assigned to assist the HR
department with reviewing and updating job roles within the customer service division.
Her responsibilities include analysing how work is structured, determining the specific
tasks that employees are expected to perform, how many different tasks each job
should include, and how much independence employees have in making decisions
about their work. She also considers how to make roles more engaging by balancing
task variety, responsibility, and challenge. Her goal is to ensure that employees are
both productive and satisfied with their work. (2) ....................................................... 7
1.3 Soloman, the HR manager at “Say-Again” Communications, is preparing for a
group of new employees who will be joining the company on 1 October 2025. As part
of this process, he is compiling a comprehensive employee handbook. The handbook
outlines the company’s policies, procedures, workplace culture, and performance
expectations. Solomon is also planning a get together to help the new hires
understand their roles, meet their colleagues, and familiarise themselves with the
company’s values and structure. His aim is to ensure that new employees feel
welcomed, confident, and prepared to contribute effectively from day one. (2) .......... 9
1.4 Sadika, a team leader in the customer care department of a national service
provider, regularly meets with her team members to review their progress, assess how
well they are meeting their work responsibilities, and identify any challenges they may
be facing. She takes note of how effectively each person is handling their tasks and
2|Page BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
provides feedback during individual discussions. She also uses these sessions to
guide employees on areas where they can improve or develop further. (2) ............. 11
1.5 Mpho, an HR officer at a large manufacturing company, has been tasked with
enhancing employee capabilities to support the company’s shift towards more
automated production processes. She works with department managers to identify
areas where skills gaps exist, then collaborates with external providers and internal
specialists to create targeted interventions. ............................................................. 13
These include designing structured programmes, facilitating learning opportunities,
and assessing the impact of these interventions on operational efficiency and
employee growth. (2)................................................................................................ 13
QUESTION 2 ........................................................................................................... 15
2.1 Comment on Nomsa’s statement: ’’Kabelo’s in for a big surprise. If he wants to
take on a leadership role, he can’t expect HR to do everything. Line managers have
to handle a lot of the people-related matters themselves.” Do you agree with her or
not? Substantiate your answer with a motivation. (2) ............................................... 15
2.2 A few weeks into the acting role, Kabelo is asked by the COO to write a report on
how the company can better support line managers. The report will include HR-related
responsibilities that line managers typically take on, as well as challenges they face.
Kabelo drafts the report and consults Reggie for help. Together, they phone you for
advice. ...................................................................................................................... 17
You suggest that they include the following key areas: ............................................ 17
Policies and procedures ........................................................................................... 17
Training on conducting performance appraisals ....................................................... 17
Communication ........................................................................................................ 17
Labour relations ....................................................................................................... 17
3|Page BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
Help Kabelo complete a report. Your answer should be in report format and from a line
manager’s perspective, explaining what is expected in each area and how the HR
department can support them.(18) ........................................................................... 17
QUESTION 3 South African organisations must be competitive yet also address a
range of HR issues or challenges. Summarise the most critical challenges facing HR
professionals today. (5) ............................................................................................ 20
QUESTION 4 ........................................................................................................... 22
4.1 Which non-traditional recruitment strategies could SkyVista Airways consider
using? Substantiate your answer. (4) ....................................................................... 22
4.2 Advise SkyVista Airways on the sources available in the labour market it could
consider. (2) ............................................................................................................. 24
4.3 Analyse the content of the advertisement on the basis of South African labour
legislation. (4) ........................................................................................................... 25
4.4 Do you think there are any problems about the content of the advertisement?
Provide reasons for your answer. (2) ....................................................................... 26
4.5 Should SkyVista Airways continue relying solely on newspaper advertisements for
recruiting flight attendants, or should they consider alternative external recruitment
methods? Explain your recommendation. (3) ........................................................... 27
References ............................................................................................................... 29
4|Page BMZ ACADEMY 061 262 1185/068 053 8213
