WGU D072 Fundamentals for Success in Business
Exam 299 Questions with Verified Answers
This department serves as the "face" of the company and carries out the following
functions: Customer and market research, Target market identification, Branding,
and Advertising - CORRECT ANSWER Marketing
Possession of the means or skill to do something - CORRECT ANSWER ability
Giving the sender full, undisturbed attention with the intention of fully receiving
his or her message - CORRECT ANSWER Active listening
Productive communication style used by those who express their ideas while
listening attentively to others - CORRECT ANSWER assertive communicator
A theory holding that (1) individuals are attracted to organizations whose
members are similar to themselves in terms of personality, values, interests, and
other attributes; (2) organizations are more likely to select those who possess
knowledge, skills, and abilities similar to the ones their existing members possess;
and (3) over time, those who do not fit in well are more likely to leave - CORRECT
ANSWER Attraction-selection-attrition (A-S-A)
The unpredictable and uncontrollable but normal reduction of work force due to
resignations, retirement, sickness, or death - CORRECT ANSWER Attrition
,Leadership style that keeps close control over subordinates and does not seek
much input from others - CORRECT ANSWER Autocratic style
Factor that prevents the receiver from receiving and understanding the message
accurately - CORRECT ANSWER barrier to effective communication
Guided interview questions where individuals describe their thoughts and feelings
during specific situations and a coach helps establish a development plan -
CORRECT ANSWER Behavioral Event Interviews
Means of passing information from sender to recipient, such as via face-to-face
meeting or telephone call - CORRECT ANSWER channel
Guide that publicly sets out an organization's key values and ethical obligations -
CORRECT ANSWER code of ethics
Ability to take something away or punish someone for noncompliance - CORRECT
ANSWER Coercive power
Sharing understanding and meaning via oral, nonverbal, and written forms -
CORRECT ANSWER Communication
Dominant way in which an individual interacts and exchanges information with
others - CORRECT ANSWER communication style
The relationship oriented behaviors of a leader - CORRECT ANSWER Consideration
,The attitudes, values, and standards of behavior that distinguishes one
organization from another - CORRECT ANSWER corporate culture
Philosophy in which a company voluntarily engages in actions that benefit society,
be it economically, socially, politically, or environmentally - CORRECT ANSWER
corporate social responsibility (CSR)
Linking of organizational goals with the employees' personal goals - CORRECT
ANSWER cultural alignment
The existence of a variety of cultural or ethnic groups within a workplace -
CORRECT ANSWER cultural diversity
A method of problem-solving strategy wherein the data collected are expressed
visually in order to create new strategies, ways, and methods to solve problems,
create opportunities or strengthen weaknesses - CORRECT ANSWER Design
thinking
When information transmitted is interpreted by the receiver in the way it was
intended by the sender - CORRECT ANSWER Effective communication
The capacity to be aware of, control, and express one's emotions, and to handle
interpersonal relationships judiciously and empathetically - CORRECT ANSWER
emotional intelligence
, The level of a person's emotional intelligence, often as represented by a score in a
standardized test - CORRECT ANSWER Emotional quotient
Being attuned and sensitive to the emotional states of others - CORRECT ANSWER
empathy
Behaviors that focus on supporting employees - CORRECT ANSWER employee
member-centered behaviors
The level of a person's emotional intelligence, often as represented by a score in a
standardized test - CORRECT ANSWER EQ
Principles that serve as a guide about how to behave - CORRECT ANSWER Ethics
Power based on knowledge and special skill or experience - CORRECT ANSWER
Expert power
A person who is officially designated as the leader of a group - CORRECT ANSWER
Formal leaders
When organizations carry about CSR missions in an inauthentic way, using them to
increase publicity rather than to spur real change - CORRECT ANSWER
greenwashing
Exam 299 Questions with Verified Answers
This department serves as the "face" of the company and carries out the following
functions: Customer and market research, Target market identification, Branding,
and Advertising - CORRECT ANSWER Marketing
Possession of the means or skill to do something - CORRECT ANSWER ability
Giving the sender full, undisturbed attention with the intention of fully receiving
his or her message - CORRECT ANSWER Active listening
Productive communication style used by those who express their ideas while
listening attentively to others - CORRECT ANSWER assertive communicator
A theory holding that (1) individuals are attracted to organizations whose
members are similar to themselves in terms of personality, values, interests, and
other attributes; (2) organizations are more likely to select those who possess
knowledge, skills, and abilities similar to the ones their existing members possess;
and (3) over time, those who do not fit in well are more likely to leave - CORRECT
ANSWER Attraction-selection-attrition (A-S-A)
The unpredictable and uncontrollable but normal reduction of work force due to
resignations, retirement, sickness, or death - CORRECT ANSWER Attrition
,Leadership style that keeps close control over subordinates and does not seek
much input from others - CORRECT ANSWER Autocratic style
Factor that prevents the receiver from receiving and understanding the message
accurately - CORRECT ANSWER barrier to effective communication
Guided interview questions where individuals describe their thoughts and feelings
during specific situations and a coach helps establish a development plan -
CORRECT ANSWER Behavioral Event Interviews
Means of passing information from sender to recipient, such as via face-to-face
meeting or telephone call - CORRECT ANSWER channel
Guide that publicly sets out an organization's key values and ethical obligations -
CORRECT ANSWER code of ethics
Ability to take something away or punish someone for noncompliance - CORRECT
ANSWER Coercive power
Sharing understanding and meaning via oral, nonverbal, and written forms -
CORRECT ANSWER Communication
Dominant way in which an individual interacts and exchanges information with
others - CORRECT ANSWER communication style
The relationship oriented behaviors of a leader - CORRECT ANSWER Consideration
,The attitudes, values, and standards of behavior that distinguishes one
organization from another - CORRECT ANSWER corporate culture
Philosophy in which a company voluntarily engages in actions that benefit society,
be it economically, socially, politically, or environmentally - CORRECT ANSWER
corporate social responsibility (CSR)
Linking of organizational goals with the employees' personal goals - CORRECT
ANSWER cultural alignment
The existence of a variety of cultural or ethnic groups within a workplace -
CORRECT ANSWER cultural diversity
A method of problem-solving strategy wherein the data collected are expressed
visually in order to create new strategies, ways, and methods to solve problems,
create opportunities or strengthen weaknesses - CORRECT ANSWER Design
thinking
When information transmitted is interpreted by the receiver in the way it was
intended by the sender - CORRECT ANSWER Effective communication
The capacity to be aware of, control, and express one's emotions, and to handle
interpersonal relationships judiciously and empathetically - CORRECT ANSWER
emotional intelligence
, The level of a person's emotional intelligence, often as represented by a score in a
standardized test - CORRECT ANSWER Emotional quotient
Being attuned and sensitive to the emotional states of others - CORRECT ANSWER
empathy
Behaviors that focus on supporting employees - CORRECT ANSWER employee
member-centered behaviors
The level of a person's emotional intelligence, often as represented by a score in a
standardized test - CORRECT ANSWER EQ
Principles that serve as a guide about how to behave - CORRECT ANSWER Ethics
Power based on knowledge and special skill or experience - CORRECT ANSWER
Expert power
A person who is officially designated as the leader of a group - CORRECT ANSWER
Formal leaders
When organizations carry about CSR missions in an inauthentic way, using them to
increase publicity rather than to spur real change - CORRECT ANSWER
greenwashing
