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14th edition by william j stevenson
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Chapters 1 - 19
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,Table of Contents
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Chapter 01 Introduction to Operations Management
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j Chapter 02 Competitiveness, Strategy, and
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j ProductivityChapter 03 Forecasting j j j
Chapter04 Product and Service
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DesignChapter 04S Reliability
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Chapter 05 Strategic Capacity Planning for Products and
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j ServicesChapter 05S Decision Theory
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Chapter 06 Process Selection and Facility
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LayoutChapter 07 Work Design and Measurement
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j Chapter 07S Learning Curves
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Chapter08 Location Planning and
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AnalysisChapter 08S The Transportation
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j Model Chapter 09 Management of Quality
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j Chapter 10 Quality Control
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Chapter 10S Acceptance Sampling
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Chapter 11 Aggregate Planning and Master
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SchedulingChapter 12 MRP and ERP
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Chapter 13 Inventory Management
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j Chapter14 JIT and Lean j j j j
OperationsChapter 14S Maintenance
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Chapter15 SupplyChain j j j
ManagementChapter 16 Scheduling
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Chapter 17 Project Management
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, Chapter18 Management of Waiting j j j j
LinesChapter 19 Linear Programming
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Chapter01 Introduction to Operations Management j j j j j
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling
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andpromoting the organization's goods or services.
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True False
2. Often, the collective success or failure of companies' operations functions will impact
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theabilityof a nation to compete with other nations.
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True False
3. Companies are either producing goods or delivering services. This means that onlyone of thetwo
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types of operations management strategies are used.
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True False
4. Operations, marketing, and finance function independently of each other in
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mostorganizations.
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True False
5. The greater the degree of customer involvement, the more challenging the design
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andmanagement of operations.
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True False
, 6. Goods producing organizations are not involved in service
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activities.True
j Falsej
7. Service operations require additional inventory because of the unpredictabilityof
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consumerdemand.
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True False
8. The value of outputs is measured by the prices customers are willing to pay for goods
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orservices.
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True False
9. The use of models will guarantee the best possible
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decisions.True
j False j
10. People who work in the field of operations should have skills that include both knowledgeand
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people skills.
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True False
11. Assemblylines achieved productivitybut at the expense of standard of living.True
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False
12. The operations manager has primaryresponsibilityfor making operations system
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designdecisions, such as system capacity and location of facilities.
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True False
13. The word "technology" is used onlyto refer to "information technology".
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True False