Genesys ICCS Exam (Configuring Call
Flows) 2025/2026 Exam Questions and
Correct Answers | New Update
How do you access online help files in Interaction Attendant? - 🧠 ANSWER
✔✔Press F1, Click Help from the menu, Start>All Programs>Interactive
Intelligence>Online Documentation
Where would you access the tools used to configure Attendant operations?
- 🧠 ANSWER ✔✔Insert > New Operation, or the 3rd level tool bar
What is a Property Sheet in Interaction Attendant? - 🧠 ANSWER ✔✔A form
that you fill out to configure a node. Each type of node has its own property
sheet.
, What does it mean if the name of the node is gray in the tree? - 🧠 ANSWER
✔✔The node's Active check box is clear. The node and all its children are
ignored by Attendant.
What happens when you click the disc icon on the Attendant toolbar? - 🧠
ANSWER ✔✔The disc icon means Publish. It saves the menu changes
and puts them into effect immediately.
What are the types of call flows managed by Interaction Attendant? - 🧠
ANSWER ✔✔Inbound, Outbound, Operator, and Email.
How would you change the Attendant desktop shortcut to open up your
email Attendant? - 🧠 ANSWER ✔✔Open the properties, and change the
Target address to include "/email."
What factors does Attendant look at to match an interaction with a Profile? -
🧠 ANSWER ✔✔Wildcards and a combination of ANI, DNIS, and line criteria
for the comparison.
True or False? Attendant looks at the Schedule level first to determine how
to route a call. - 🧠 ANSWER ✔✔False. Profile THEN schedules.
Flows) 2025/2026 Exam Questions and
Correct Answers | New Update
How do you access online help files in Interaction Attendant? - 🧠 ANSWER
✔✔Press F1, Click Help from the menu, Start>All Programs>Interactive
Intelligence>Online Documentation
Where would you access the tools used to configure Attendant operations?
- 🧠 ANSWER ✔✔Insert > New Operation, or the 3rd level tool bar
What is a Property Sheet in Interaction Attendant? - 🧠 ANSWER ✔✔A form
that you fill out to configure a node. Each type of node has its own property
sheet.
, What does it mean if the name of the node is gray in the tree? - 🧠 ANSWER
✔✔The node's Active check box is clear. The node and all its children are
ignored by Attendant.
What happens when you click the disc icon on the Attendant toolbar? - 🧠
ANSWER ✔✔The disc icon means Publish. It saves the menu changes
and puts them into effect immediately.
What are the types of call flows managed by Interaction Attendant? - 🧠
ANSWER ✔✔Inbound, Outbound, Operator, and Email.
How would you change the Attendant desktop shortcut to open up your
email Attendant? - 🧠 ANSWER ✔✔Open the properties, and change the
Target address to include "/email."
What factors does Attendant look at to match an interaction with a Profile? -
🧠 ANSWER ✔✔Wildcards and a combination of ANI, DNIS, and line criteria
for the comparison.
True or False? Attendant looks at the Schedule level first to determine how
to route a call. - 🧠 ANSWER ✔✔False. Profile THEN schedules.
