Servicenow CSA exam 2026 Questions
and Answers 100% Pass Guaranteed
1 Q: A service catalog may include which if the following components? - Correct
answer-Record Producers, Order Guides, and catalog Items
2 Q: Which one of the following statements applies to a set of fields when they are
coalesced during an import? - Correct answer-If a match is found using the
coalesce fields the existing record is updated with the information being imported
3 Q: As it relates to servicenow reporting which of the following statements
describes what a metric can do? - Correct answer-A metric is used to measure and
evaluate the effectiveness of IT service management processes.
4 Q: The display sequence is controlled in a service catalog item using which of
the following? - Correct answer-The order field in the variable form
5 Q: Reports can be created from which different places in the platform? - Correct
answer-list column heading and view / run module
6 Q: Knowledge base search results can be sorted by which of the following -
Correct answer-most recent update, relevancy and number of views
©COPYRIGHT 2025, ALL RIGHTS RESERVE 1
,7 Q: What is the path an administrator could take to view the fulfillment stage task
list for an order placed by a user? - Correct answer-REQ (number) > RITM
(number)> Task (number)
8 Q: Which term refers to application menus and modules which you may want to
access quickly and often? - Correct answer-Favorite
9 Q: What is generated from the service catalog once a user places an order for an
item or service? - Correct answer-A request
10 Q: From the user menu which actions can a user select? - Correct answer-Log
out of servicenow, Elevate roles , impersonate users
11 Q: Buttons form links and context menu items are all examples of what type of
functionality? - Correct answer-UI action
12 Q: Which of the following is true of service catalog items in relation to the
service catalog? - Correct answer-They are the building blocks
13 Q: Table Access Control rules are processed in the following order: - Correct
answer-Table name, parent table name, any table name (wildcard)
14 Q: What is the platform name for the user table? - Correct answer-sys_users
15 Q: A REQ number in the service catalog represents? - Correct answer-The order
number
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, 16 Q: Which would NOT appear in the History section of the Application
Navigator? - Correct answer-UI Pages
17 Q: Which one of the following statements is a recommendation from
ServiceNow about Update Sets - Correct answer-Avoid using the Default Update
set as an Update Set for moving customizations from instance to instance
18 Q: Which of the following is used to initiate a flow? - Correct answer-A trigger
19 Q: For administrators creating new service catalog items what is a characteristic
they should know aboir service catalog variables? - Correct answer-Service catalog
variables are global by default
20 Q: Which one of the following statements is true about Column Context
Menus? - Correct answer-It displays actions such as creating quick reports,
configuring the list, and exporting data.
21 Q: which servicenow products can be used to discover and populate the
CMDB? - Correct answer-Discovery, IntegrationHub ETL
22 Q: when using the load data and transform map process what is the mapping
assist used for? - Correct answer-Mapping fields using a field map
©COPYRIGHT 2025, ALL RIGHTS RESERVE 3
and Answers 100% Pass Guaranteed
1 Q: A service catalog may include which if the following components? - Correct
answer-Record Producers, Order Guides, and catalog Items
2 Q: Which one of the following statements applies to a set of fields when they are
coalesced during an import? - Correct answer-If a match is found using the
coalesce fields the existing record is updated with the information being imported
3 Q: As it relates to servicenow reporting which of the following statements
describes what a metric can do? - Correct answer-A metric is used to measure and
evaluate the effectiveness of IT service management processes.
4 Q: The display sequence is controlled in a service catalog item using which of
the following? - Correct answer-The order field in the variable form
5 Q: Reports can be created from which different places in the platform? - Correct
answer-list column heading and view / run module
6 Q: Knowledge base search results can be sorted by which of the following -
Correct answer-most recent update, relevancy and number of views
©COPYRIGHT 2025, ALL RIGHTS RESERVE 1
,7 Q: What is the path an administrator could take to view the fulfillment stage task
list for an order placed by a user? - Correct answer-REQ (number) > RITM
(number)> Task (number)
8 Q: Which term refers to application menus and modules which you may want to
access quickly and often? - Correct answer-Favorite
9 Q: What is generated from the service catalog once a user places an order for an
item or service? - Correct answer-A request
10 Q: From the user menu which actions can a user select? - Correct answer-Log
out of servicenow, Elevate roles , impersonate users
11 Q: Buttons form links and context menu items are all examples of what type of
functionality? - Correct answer-UI action
12 Q: Which of the following is true of service catalog items in relation to the
service catalog? - Correct answer-They are the building blocks
13 Q: Table Access Control rules are processed in the following order: - Correct
answer-Table name, parent table name, any table name (wildcard)
14 Q: What is the platform name for the user table? - Correct answer-sys_users
15 Q: A REQ number in the service catalog represents? - Correct answer-The order
number
©COPYRIGHT 2025, ALL RIGHTS RESERVE 2
, 16 Q: Which would NOT appear in the History section of the Application
Navigator? - Correct answer-UI Pages
17 Q: Which one of the following statements is a recommendation from
ServiceNow about Update Sets - Correct answer-Avoid using the Default Update
set as an Update Set for moving customizations from instance to instance
18 Q: Which of the following is used to initiate a flow? - Correct answer-A trigger
19 Q: For administrators creating new service catalog items what is a characteristic
they should know aboir service catalog variables? - Correct answer-Service catalog
variables are global by default
20 Q: Which one of the following statements is true about Column Context
Menus? - Correct answer-It displays actions such as creating quick reports,
configuring the list, and exporting data.
21 Q: which servicenow products can be used to discover and populate the
CMDB? - Correct answer-Discovery, IntegrationHub ETL
22 Q: when using the load data and transform map process what is the mapping
assist used for? - Correct answer-Mapping fields using a field map
©COPYRIGHT 2025, ALL RIGHTS RESERVE 3
