ServiceNow Certified System
Administrator Practice Exam 2026
Questions and Answers 100% Pass
Guaranteed
Base table for storing SLA records (NOT SLA definitions) is?
Options are :
task_sla
contract_sla
sla
sla_definition - Correct answer-task_sla
What are possible import sources? (Select all that Apply)
Options are :
HTTP
CSV
©COPYRIGHT 2025, ALL RIGHTS RESERVE 1
,EXCEL
JDBC
NETWORK
SFTP - Correct answer-HTTP, CSV, EXCEL, JDBC, SFTP
All workflows absolutely must have a beginning and an end.
Options are :
True / False - Correct answer-True
What does the banner frame contain?
Options are :
Logo and global navigation control
Task [task] and configuration item
Self-service items
It is one set of table fields - Correct answer-Logo and global navigation control
Which application menu is used in capturing and moving changes from one
instance to other?
Options are :
©COPYRIGHT 2025, ALL RIGHTS RESERVE 2
,Update Set
Import Set
Change
None - Correct answer-Update Set
Where can you find the response time indicator?
Options are :
Any form that has the know icon: Ess self-service; itil users can get it through self-
service and service desk; admins and knowledge managers have additional ability
with other modules
In the right hand corner of forms and lists
It's the filter views (i.e., when you run a report); the more you add the longer it gets
What is being secured (row or table) and the rights to it - Correct answer-In the
right hand corner of forms and lists
Which of the following are captured in update set: (Select all that Apply)
Options are :
Group Creation
Incident Creation
©COPYRIGHT 2025, ALL RIGHTS RESERVE 3
, Field Creation
Table Creation - Correct answer-Field Creation, Table Creation
How do you deactivate an application?
Options are :
System diagnostics > upgrade history
System applications > applications > Open the app record and uncheck the active
check box
The existing record will be updated with the new information
Click on the pencil icon next to the Application name in the Application Navigator
and Uncheck Active - Correct answer-Click on the pencil icon next to the
Application name in the Application Navigator and Uncheck Active
Basic Knowledge publishing workflow stages are?
Options are :
Start > Process > End
Created > Reviewed >Deployed
Draft > Review > Published > Retire
None - Correct answer-Draft > Review > Published > Retire
©COPYRIGHT 2025, ALL RIGHTS RESERVE 4
Administrator Practice Exam 2026
Questions and Answers 100% Pass
Guaranteed
Base table for storing SLA records (NOT SLA definitions) is?
Options are :
task_sla
contract_sla
sla
sla_definition - Correct answer-task_sla
What are possible import sources? (Select all that Apply)
Options are :
HTTP
CSV
©COPYRIGHT 2025, ALL RIGHTS RESERVE 1
,EXCEL
JDBC
NETWORK
SFTP - Correct answer-HTTP, CSV, EXCEL, JDBC, SFTP
All workflows absolutely must have a beginning and an end.
Options are :
True / False - Correct answer-True
What does the banner frame contain?
Options are :
Logo and global navigation control
Task [task] and configuration item
Self-service items
It is one set of table fields - Correct answer-Logo and global navigation control
Which application menu is used in capturing and moving changes from one
instance to other?
Options are :
©COPYRIGHT 2025, ALL RIGHTS RESERVE 2
,Update Set
Import Set
Change
None - Correct answer-Update Set
Where can you find the response time indicator?
Options are :
Any form that has the know icon: Ess self-service; itil users can get it through self-
service and service desk; admins and knowledge managers have additional ability
with other modules
In the right hand corner of forms and lists
It's the filter views (i.e., when you run a report); the more you add the longer it gets
What is being secured (row or table) and the rights to it - Correct answer-In the
right hand corner of forms and lists
Which of the following are captured in update set: (Select all that Apply)
Options are :
Group Creation
Incident Creation
©COPYRIGHT 2025, ALL RIGHTS RESERVE 3
, Field Creation
Table Creation - Correct answer-Field Creation, Table Creation
How do you deactivate an application?
Options are :
System diagnostics > upgrade history
System applications > applications > Open the app record and uncheck the active
check box
The existing record will be updated with the new information
Click on the pencil icon next to the Application name in the Application Navigator
and Uncheck Active - Correct answer-Click on the pencil icon next to the
Application name in the Application Navigator and Uncheck Active
Basic Knowledge publishing workflow stages are?
Options are :
Start > Process > End
Created > Reviewed >Deployed
Draft > Review > Published > Retire
None - Correct answer-Draft > Review > Published > Retire
©COPYRIGHT 2025, ALL RIGHTS RESERVE 4
