Automotive Electricity and Electronics, 6e (Halderman)
Chapter 1 Service Information, Work Orders, and Vehicle Identification
1) What type of information is commonly included in the owner's manual that would be a benefit
to service technicians?
A) Maintenance reminder light reset procedures
B) Tire pressure monitoring system reset procedures
C) Maintenance items specifications
D) All of the above
Answer: D
Diff: 1 Page Ref: 1
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
an accident could cause faults due to hidden damage. Technician B says that some faults could
be related to a previous repair. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians
D) Neither technician
Answer: C
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
3) A campaign (recall) is mailed to the owner of the vehicle from the .
A) Vehicle manufacturer
B) Local dealer
C) Federal government
D) State or local government
Answer: A
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
1
Copyright #tf© #tf2021 #tfPearson #tfEducation,
#tfInc.
TestBanksAdept
,4) Technical #tfservice #tfbulletins #tf(TSBs) #tfare #tfissued #tfby #tfthe #tf .
A) Vehicle #tfmanufacturer
B) Local #tfdealer
C) Federal #tfgovernment
D) State #tfor #tflocal
#tfgovernment #tfAnswer: # t f A
Diff: #tf1 Page #tfRef:
#tf2 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1 #tfDiscuss #tfthe #tfimportance #tfof #tfvehicle #tfowner's #tfmanual, #tfservice #tfrecords, #tfand
#tfservice #tfinformation.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
5) Four-tenths #tfof #tfan #tfhour #tfis #tfhow #tfmany #tfminutes?
A) 14
B) 24
C) 34
D) 44
Answer: # t f B
Diff: #tf1 Page #tfRef:
#tf4 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1 #tfDiscuss #tfthe #tfimportance #tfof #tfvehicle #tfowner's #tfmanual, #tfservice #tfrecords, #tfand
#tfservice #tfinformation.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
6) What #tfshould #tfthe #tfservice #tftechnician #tfdocument #tfon #tfthe #tfwork #tforder?
A) The #tfresults #tfof #tfany #tfinspections #tfand #tftests
B) What #tfwas #tfreplaced #tfor #tfserviced
C) The #tfdimensions #tfof #tfthe #tfrelated #tfcomponent #tfand #tfcomparison #tfto #tffactory #tfspecifications
D) Any #tfof #tfthe
#tfabove #tfAnswer:
# tf D
Diff: #tf1 Page #tfRef:
#tf3 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1 #tfDiscuss #tfthe #tfimportance #tfof #tfvehicle #tfowner's #tfmanual, #tfservice #tfrecords, #tfand
#tfservice #tfinformation.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
2
Copyright #tf© #tf2021 #tfPearson #tfEducation,
#tfInc.
TestBanksAdept
,7) The #tflabor #tfrate #tffor #tfeach #tfoperation #tfis #tfincluded #tfon #tfthe #tfwork #tforder #tfand #tfis #tfadded #tfby #tfthe #tf
.
A) Service #tftechnician
B) Service #tfadvisor
C) Shop #tfowner #tfor #tfdesignated #tfwarranty #tfperson
D) Any #tfof #tfthe
#tfabove #tfAnswer:
# tf C
Diff: #tf1 Page #tfRef:
#tf3 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1 #tfDiscuss #tfthe #tfimportance #tfof #tfvehicle #tfowner's #tfmanual, #tfservice #tfrecords, #tfand
#tfservice #tfinformation.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
8) Which #tfof #tfthe #tffollowing #tfare #tfperformed #tfat #tfno #tfcost #tfto #tfthe #tfvehicle #tfowner?
A) TSBs
B) Campaigns #tf(recalls)
C) Either #tfA #tfor #tfB
D) Neither #tfA #tfnor
#tfB #tfAnswer: # t f B
Diff: #tf2 Page #tfRef:
#tf2 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1 #tfDiscuss #tfthe #tfimportance #tfof #tfvehicle #tfowner's #tfmanual, #tfservice #tfrecords, #tfand
#tfservice #tfinformation.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
9) The #tffirst #tfcharacter #tfof #tfthe #tfvehicle #tfidentification #tfnumber #tfis #tfthe #tfcountry #tfof #tforigin.
#tfWhere #tfwas #tfthe #tfvehicle #tfbuilt #tfthat #tfhas #tfa #tf"5" #tfas #tfthe #tffirst #tfcharacter?
A) United #tfStates
B) Canada
C) Mexico
D) Japan
#tfAnswer:
#tfA
Diff: #tf1 Page #tfRef:
#tf6 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1 #tfDiscuss #tfthe #tfimportance #tfof #tfvehicle #tfowner's #tfmanual, #tfservice #tfrecords, #tfand
#tfservice #tfinformation.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
3
Copyright #tf© #tf2021 #tfPearson #tfEducation,
#tfInc.
TestBanksAdept
, 10) The #tfVECI #tflabel #tfincludes #tfall #tfEXCEPT #tf .
A) Engine #tfidentification
B) Horsepower #tfand #tftorque #tfrating #tfof #tfthe #tfengine
C) California #tfemission #tfstandard
D) Federal #tf(EPA) #tfemission
#tfstandard #tfAnswer: # t f D
Diff: #tf1 Page #tfRef:
#tf7 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1 #tfDiscuss #tfthe #tfimportance #tfof #tfvehicle #tfowner's #tfmanual, #tfservice #tfrecords, #tfand
#tfservice #tfinformation.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
11) Service #tfinformation #tffound #tffor #tfvehicles #tfcontains #tfall #tfof #tfthe #tf , #tfas #tfwell #tfas #tfprocedures
#tfto #tffollow #tfwhen #tfservicing #tfor #tfrepairing #tfa #tfvehicle.
A) Sizes
B) Specifications
C) Fluids
D) All #tfof #tfthe
#tfabove #tfAnswer:
# tf B
Diff: #tf1 Page #tfRef:
#tf2 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1, #tf2 #tfDiscuss #tfthe #tfimportance #tfof #tfvehicle #tfowner's #tfmanuals, #tfservice #tfrecords, #tfand
#tfservice #tfinformation. #tfExplain #tfthe #tfdifferent #tftypes #tfof #tfservice #tfinformation.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
12) A #tfcampaign #tfis #tftypically #tfissued #tfwhen #tfa #tfmanufacturer #tfwants #tfto #tf a
#tfproduct's #tfperformance #tfor #tfincrease #tfthe #tfcustomer's #tfsatisfaction.
A) Delay
B) Measure
C) Improve
D) Derate
#tfAnswer:
#tfC
Diff: #tf1 Page #tfRef:
#tf2 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1 #tfDescribe #tfvehicle #tfrecalls #tfand #tfcampaigns.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
4
Copyright #tf© #tf2021 #tfPearson #tfEducation,
#tfInc.
TestBanksAdept
Chapter 1 Service Information, Work Orders, and Vehicle Identification
1) What type of information is commonly included in the owner's manual that would be a benefit
to service technicians?
A) Maintenance reminder light reset procedures
B) Tire pressure monitoring system reset procedures
C) Maintenance items specifications
D) All of the above
Answer: D
Diff: 1 Page Ref: 1
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
an accident could cause faults due to hidden damage. Technician B says that some faults could
be related to a previous repair. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians
D) Neither technician
Answer: C
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
3) A campaign (recall) is mailed to the owner of the vehicle from the .
A) Vehicle manufacturer
B) Local dealer
C) Federal government
D) State or local government
Answer: A
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
1
Copyright #tf© #tf2021 #tfPearson #tfEducation,
#tfInc.
TestBanksAdept
,4) Technical #tfservice #tfbulletins #tf(TSBs) #tfare #tfissued #tfby #tfthe #tf .
A) Vehicle #tfmanufacturer
B) Local #tfdealer
C) Federal #tfgovernment
D) State #tfor #tflocal
#tfgovernment #tfAnswer: # t f A
Diff: #tf1 Page #tfRef:
#tf2 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1 #tfDiscuss #tfthe #tfimportance #tfof #tfvehicle #tfowner's #tfmanual, #tfservice #tfrecords, #tfand
#tfservice #tfinformation.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
5) Four-tenths #tfof #tfan #tfhour #tfis #tfhow #tfmany #tfminutes?
A) 14
B) 24
C) 34
D) 44
Answer: # t f B
Diff: #tf1 Page #tfRef:
#tf4 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1 #tfDiscuss #tfthe #tfimportance #tfof #tfvehicle #tfowner's #tfmanual, #tfservice #tfrecords, #tfand
#tfservice #tfinformation.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
6) What #tfshould #tfthe #tfservice #tftechnician #tfdocument #tfon #tfthe #tfwork #tforder?
A) The #tfresults #tfof #tfany #tfinspections #tfand #tftests
B) What #tfwas #tfreplaced #tfor #tfserviced
C) The #tfdimensions #tfof #tfthe #tfrelated #tfcomponent #tfand #tfcomparison #tfto #tffactory #tfspecifications
D) Any #tfof #tfthe
#tfabove #tfAnswer:
# tf D
Diff: #tf1 Page #tfRef:
#tf3 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1 #tfDiscuss #tfthe #tfimportance #tfof #tfvehicle #tfowner's #tfmanual, #tfservice #tfrecords, #tfand
#tfservice #tfinformation.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
2
Copyright #tf© #tf2021 #tfPearson #tfEducation,
#tfInc.
TestBanksAdept
,7) The #tflabor #tfrate #tffor #tfeach #tfoperation #tfis #tfincluded #tfon #tfthe #tfwork #tforder #tfand #tfis #tfadded #tfby #tfthe #tf
.
A) Service #tftechnician
B) Service #tfadvisor
C) Shop #tfowner #tfor #tfdesignated #tfwarranty #tfperson
D) Any #tfof #tfthe
#tfabove #tfAnswer:
# tf C
Diff: #tf1 Page #tfRef:
#tf3 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1 #tfDiscuss #tfthe #tfimportance #tfof #tfvehicle #tfowner's #tfmanual, #tfservice #tfrecords, #tfand
#tfservice #tfinformation.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
8) Which #tfof #tfthe #tffollowing #tfare #tfperformed #tfat #tfno #tfcost #tfto #tfthe #tfvehicle #tfowner?
A) TSBs
B) Campaigns #tf(recalls)
C) Either #tfA #tfor #tfB
D) Neither #tfA #tfnor
#tfB #tfAnswer: # t f B
Diff: #tf2 Page #tfRef:
#tf2 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1 #tfDiscuss #tfthe #tfimportance #tfof #tfvehicle #tfowner's #tfmanual, #tfservice #tfrecords, #tfand
#tfservice #tfinformation.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
9) The #tffirst #tfcharacter #tfof #tfthe #tfvehicle #tfidentification #tfnumber #tfis #tfthe #tfcountry #tfof #tforigin.
#tfWhere #tfwas #tfthe #tfvehicle #tfbuilt #tfthat #tfhas #tfa #tf"5" #tfas #tfthe #tffirst #tfcharacter?
A) United #tfStates
B) Canada
C) Mexico
D) Japan
#tfAnswer:
#tfA
Diff: #tf1 Page #tfRef:
#tf6 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1 #tfDiscuss #tfthe #tfimportance #tfof #tfvehicle #tfowner's #tfmanual, #tfservice #tfrecords, #tfand
#tfservice #tfinformation.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
3
Copyright #tf© #tf2021 #tfPearson #tfEducation,
#tfInc.
TestBanksAdept
, 10) The #tfVECI #tflabel #tfincludes #tfall #tfEXCEPT #tf .
A) Engine #tfidentification
B) Horsepower #tfand #tftorque #tfrating #tfof #tfthe #tfengine
C) California #tfemission #tfstandard
D) Federal #tf(EPA) #tfemission
#tfstandard #tfAnswer: # t f D
Diff: #tf1 Page #tfRef:
#tf7 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1 #tfDiscuss #tfthe #tfimportance #tfof #tfvehicle #tfowner's #tfmanual, #tfservice #tfrecords, #tfand
#tfservice #tfinformation.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
11) Service #tfinformation #tffound #tffor #tfvehicles #tfcontains #tfall #tfof #tfthe #tf , #tfas #tfwell #tfas #tfprocedures
#tfto #tffollow #tfwhen #tfservicing #tfor #tfrepairing #tfa #tfvehicle.
A) Sizes
B) Specifications
C) Fluids
D) All #tfof #tfthe
#tfabove #tfAnswer:
# tf B
Diff: #tf1 Page #tfRef:
#tf2 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1, #tf2 #tfDiscuss #tfthe #tfimportance #tfof #tfvehicle #tfowner's #tfmanuals, #tfservice #tfrecords, #tfand
#tfservice #tfinformation. #tfExplain #tfthe #tfdifferent #tftypes #tfof #tfservice #tfinformation.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
12) A #tfcampaign #tfis #tftypically #tfissued #tfwhen #tfa #tfmanufacturer #tfwants #tfto #tf a
#tfproduct's #tfperformance #tfor #tfincrease #tfthe #tfcustomer's #tfsatisfaction.
A) Delay
B) Measure
C) Improve
D) Derate
#tfAnswer:
#tfC
Diff: #tf1 Page #tfRef:
#tf2 #tfChapter #tfQuiz:
# t f Yes
Objective: # t f 1 #tfDescribe #tfvehicle #tfrecalls #tfand #tfcampaigns.
ASE #tfArea: # t f This #tfchapter #tfwill #tfhelp #tfprepare #tffor #tfthe #tfSuspension #tfand #tfSteering #tf(A4) #tfand
#tfBrakes #tf(A5) #tfASE #tfcertification #tftest.
4
Copyright #tf© #tf2021 #tfPearson #tfEducation,
#tfInc.
TestBanksAdept
