PGA LEVEL 3 3.0 - FACILITY
MANAGEMENT TEST (MISSED
QUESTIONS)WITH COMPLETE
SOLUTIONS 2025
, What guidelines apply when a manager chooses to use the directing strategy to assign
a job to an employee? - ANSWERShelp explore ideas for job completion, offer solutions
only if requested, and provide positive feedback
The new head professional has delegated to a veteran assistant the task of instituting a
player development program. The assistant insists that the program had been
previously tried by the former head professional and failed. What delegation strategy
should the new head professional use to ensure the facility can implement a successful
player development program? - ANSWERSinvolving
How much experience should staff members have with an assigned task when utilizing
the Involving Strategy? - ANSWERShigh experience
What strategy would be utilized with staff members who are experienced but unwilling to
complete a task? - ANSWERSinvolving
What could be utilized to overcome resistance when using the Convincing Strategy? -
ANSWERSgiving enough time, resources, and information to perform the job
assignment
During a joint problem-solving discussion, what must a manager and employee mutually
agree upon? - ANSWERSspecific actions
What is one of the manager's goals during a joint-problem solving discussion? -
ANSWERSestablish clear expectations for solving the problem, and ensure that the
performer understands and agrees to achieve these expectations
What is the first action step used during reinforced problem-solving? - ANSWERSset up
a discussion with the performer to address management's concern that the performance
problem is not resolved
During a reinforced problem-solving meeting, what would be expected to happen after
addressing performance concerns and reviewing previous agreements? -
ANSWERSinvite the performer to work with management to specify a course of action
that will solve the problem
During the termination stage, what prevents the employee from debating the merits of
the decision in order to main employment? - ANSWERSby reviewing the problem
solving process
MANAGEMENT TEST (MISSED
QUESTIONS)WITH COMPLETE
SOLUTIONS 2025
, What guidelines apply when a manager chooses to use the directing strategy to assign
a job to an employee? - ANSWERShelp explore ideas for job completion, offer solutions
only if requested, and provide positive feedback
The new head professional has delegated to a veteran assistant the task of instituting a
player development program. The assistant insists that the program had been
previously tried by the former head professional and failed. What delegation strategy
should the new head professional use to ensure the facility can implement a successful
player development program? - ANSWERSinvolving
How much experience should staff members have with an assigned task when utilizing
the Involving Strategy? - ANSWERShigh experience
What strategy would be utilized with staff members who are experienced but unwilling to
complete a task? - ANSWERSinvolving
What could be utilized to overcome resistance when using the Convincing Strategy? -
ANSWERSgiving enough time, resources, and information to perform the job
assignment
During a joint problem-solving discussion, what must a manager and employee mutually
agree upon? - ANSWERSspecific actions
What is one of the manager's goals during a joint-problem solving discussion? -
ANSWERSestablish clear expectations for solving the problem, and ensure that the
performer understands and agrees to achieve these expectations
What is the first action step used during reinforced problem-solving? - ANSWERSset up
a discussion with the performer to address management's concern that the performance
problem is not resolved
During a reinforced problem-solving meeting, what would be expected to happen after
addressing performance concerns and reviewing previous agreements? -
ANSWERSinvite the performer to work with management to specify a course of action
that will solve the problem
During the termination stage, what prevents the employee from debating the merits of
the decision in order to main employment? - ANSWERSby reviewing the problem
solving process
