PGA PGM LEVEL 3 3.0 FULL STUDY
GUIDE 100% ACCURATE 2025
, Recommended guideline a manager should use if an employee's performance differs
from the expected? - ANSWERSAddress and find mutual agreement
How should resources be allocated to avoid overwhelming a performer? -
ANSWERSMake them aware of what is available
What should a manager do when a performer has difficulty recognizing when to act on a
specific task? - ANSWERSTake a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the
result of this? - ANSWERSReinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit
due to shrinkage? - ANSWERSExplain feedback and consequences
How can managers communicate that they want to work with the performer to ensure
success? - ANSWERSFeedback is clear
What guidelines apply when a manager uses the supporting strategy? -
ANSWERSCapable and motivated
What guideline is used with the convincing strategy because the employee is resistant?
- ANSWERSHelp overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his assistant? -
ANSWERSSupporting
What strategy is used with employees who are experienced but unwilling? -
ANSWERSInvolving
What action increases the chances of finding a solution that satisfies all parties? -
ANSWERSAddress the problem early
During joint problem solving, why is it important to state the problem in relation to the
expectations? - ANSWERSTo avoid blame
What manager behavior is appropriate during termination? - ANSWERSConsiderate,
clear, decisive
F&B uses internal control to keep the operation functioning smoothly; what are the
characteristics? - ANSWERSMeasure, evaluate, act
GUIDE 100% ACCURATE 2025
, Recommended guideline a manager should use if an employee's performance differs
from the expected? - ANSWERSAddress and find mutual agreement
How should resources be allocated to avoid overwhelming a performer? -
ANSWERSMake them aware of what is available
What should a manager do when a performer has difficulty recognizing when to act on a
specific task? - ANSWERSTake a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the
result of this? - ANSWERSReinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit
due to shrinkage? - ANSWERSExplain feedback and consequences
How can managers communicate that they want to work with the performer to ensure
success? - ANSWERSFeedback is clear
What guidelines apply when a manager uses the supporting strategy? -
ANSWERSCapable and motivated
What guideline is used with the convincing strategy because the employee is resistant?
- ANSWERSHelp overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his assistant? -
ANSWERSSupporting
What strategy is used with employees who are experienced but unwilling? -
ANSWERSInvolving
What action increases the chances of finding a solution that satisfies all parties? -
ANSWERSAddress the problem early
During joint problem solving, why is it important to state the problem in relation to the
expectations? - ANSWERSTo avoid blame
What manager behavior is appropriate during termination? - ANSWERSConsiderate,
clear, decisive
F&B uses internal control to keep the operation functioning smoothly; what are the
characteristics? - ANSWERSMeasure, evaluate, act
