WGU C215 OPERATIONS MANAGEMENT
OBJECTIVE ASSESSMENT 2025 LATEST EXAM WITH
150 ACTUAL EXAM QUESTIONS AND CORRECT
ANSWERS GRADED A+ / WGU C215 OA LATEST
EXAM 2025
Which definition is used for quality evaluates how well a product performs its intended function? -
CORRECT ANSWER-Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - CORRECT ANSWER-14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - CORRECT ANSWER-ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? - CORRECT
ANSWER-checklist
Which quality control tool should be used to monitor the current status or end result of a process?
- CORRECT ANSWER-Control chart
Which group of keywords or phrases describes the crucial role that marketing plays in the total
quality management (TQM) process? - CORRECT ANSWER-Enhance competition; understand
consumer preferences; maintain communication with operations
What is the common theme in total quality management (TQM) across all functions in an
organization? - CORRECT ANSWER-To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - CORRECT ANSWER-
mean
,What do assignable causes of variation indicate? - CORRECT ANSWER-Out-of-control signals were
found in the process.
Which continuous improvement method does Cpk measure? - CORRECT ANSWER-How close one is
to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - CORRECT ANSWER-people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times? - CORRECT ANSWER-Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision? - CORRECT ANSWER-Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - CORRECT ANSWER-Proximity
to customers
What helps an organization identify and plan the actions necessary to meet current and future
customer demands? - CORRECT ANSWER-capacity planning
Which capacity planning measurement tells how much capacity a company is using? - CORRECT
ANSWER-Capacity utilization
Which two statements are true about effective capacity? - CORRECT ANSWER-An effective
capacity is a permanent measure used to achieve design capacity.
An effective capacity is lower than design capacity
When is capacity measurement at the best operating level? - CORRECT ANSWER-When the
average unit cost is minimized
Which two capacity measurement concepts should a firm consider when conducting a location
analysis? - CORRECT ANSWER-proximity to sources of supply
, site considerations
What is a major factor in the decision to locate a business near its primary market territory? -
CORRECT ANSWER-proximity to customers
A manufacturing company decides to open a new distribution center location in order to minimize
distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new distribution center
should be located? - CORRECT ANSWER-By using the center-of-gravity approach
Which two types of operations include repetitive processes? - CORRECT ANSWER-continuous
process
line process
A comprehensive automobile collision shop offers body and engine repair as well as custom
vehicle paint options.
Which two operational processes would suit this shop? - CORRECT ANSWER-batch process
project process
What is a bottleneck in a flowchart? - CORRECT ANSWER-The longest task in the process
Which formula would compute process velocity? - CORRECT ANSWER-throughput time/value-
added time
Which formula would indicate that a fast-food restaurant was performing at, above, or below its
benchmark? - CORRECT ANSWER-actual output/standard output
In which organizational layout would one expect to see items arranged by type? - CORRECT
ANSWER-process
A construction company produces pre-fabricated homes. The manager has discovered the
following challenges within one of the facilities:
OBJECTIVE ASSESSMENT 2025 LATEST EXAM WITH
150 ACTUAL EXAM QUESTIONS AND CORRECT
ANSWERS GRADED A+ / WGU C215 OA LATEST
EXAM 2025
Which definition is used for quality evaluates how well a product performs its intended function? -
CORRECT ANSWER-Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality? - CORRECT ANSWER-14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines? - CORRECT ANSWER-ISO 9000
A company manufactures shoes using a quality management system. The company needs to put a
process in place to measure any defects. The company would like to measure the number of
defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue? - CORRECT
ANSWER-checklist
Which quality control tool should be used to monitor the current status or end result of a process?
- CORRECT ANSWER-Control chart
Which group of keywords or phrases describes the crucial role that marketing plays in the total
quality management (TQM) process? - CORRECT ANSWER-Enhance competition; understand
consumer preferences; maintain communication with operations
What is the common theme in total quality management (TQM) across all functions in an
organization? - CORRECT ANSWER-To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? - CORRECT ANSWER-
mean
,What do assignable causes of variation indicate? - CORRECT ANSWER-Out-of-control signals were
found in the process.
Which continuous improvement method does Cpk measure? - CORRECT ANSWER-How close one is
to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - CORRECT ANSWER-people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer frustrations about long
waiting times? - CORRECT ANSWER-Screen patients and fast-track those with minor ailments
Which two factors affect a service location decision? - CORRECT ANSWER-Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service company? - CORRECT ANSWER-Proximity
to customers
What helps an organization identify and plan the actions necessary to meet current and future
customer demands? - CORRECT ANSWER-capacity planning
Which capacity planning measurement tells how much capacity a company is using? - CORRECT
ANSWER-Capacity utilization
Which two statements are true about effective capacity? - CORRECT ANSWER-An effective
capacity is a permanent measure used to achieve design capacity.
An effective capacity is lower than design capacity
When is capacity measurement at the best operating level? - CORRECT ANSWER-When the
average unit cost is minimized
Which two capacity measurement concepts should a firm consider when conducting a location
analysis? - CORRECT ANSWER-proximity to sources of supply
, site considerations
What is a major factor in the decision to locate a business near its primary market territory? -
CORRECT ANSWER-proximity to customers
A manufacturing company decides to open a new distribution center location in order to minimize
distribution costs to warehouses or stores.
What tool should the manufacturing company use to determine where the new distribution center
should be located? - CORRECT ANSWER-By using the center-of-gravity approach
Which two types of operations include repetitive processes? - CORRECT ANSWER-continuous
process
line process
A comprehensive automobile collision shop offers body and engine repair as well as custom
vehicle paint options.
Which two operational processes would suit this shop? - CORRECT ANSWER-batch process
project process
What is a bottleneck in a flowchart? - CORRECT ANSWER-The longest task in the process
Which formula would compute process velocity? - CORRECT ANSWER-throughput time/value-
added time
Which formula would indicate that a fast-food restaurant was performing at, above, or below its
benchmark? - CORRECT ANSWER-actual output/standard output
In which organizational layout would one expect to see items arranged by type? - CORRECT
ANSWER-process
A construction company produces pre-fabricated homes. The manager has discovered the
following challenges within one of the facilities:
