MSSC Quality Exam | Exam Questions & Answers |
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Terms in this set (31)
A product meets/exceeds the expectations and the
Quality
needs of the customer
Designing a process that is capable of meeting quality
Quality Planning
standards
An assessment activity that compares a specific
Inspection product quality with a standard value; taking a
measurement and comparing it to a standard
An independent review that compares some aspect of
Quality Audit quality performance with the standard of that
performance
Nonconforming Product A product that does not meet specifications
A plan that focuses the efforts of an organization on
Quality Management
the quality of the products and meeting customer
System
needs
A family of international standards that apply to the
ISO 9000
design and implementation of quality systems
A system built around an effort to improve quality
Total Quality Management
involve everyone in the organization and ensure
(TQM)
customer satisfation
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