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PGA PGM 3.0 LEVEL 1 EXAM TEST 2025
ACTUAL EXAM QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS) ALL
ANSWERED {450 Q & A} ALREADY GRADED A+ |
GUARANTEED PASS
A Golf Professional is purchasing a golf course. The business
plan he presented to his banker included his history of operating
successfully operating similar facilities, budget projections for
the first five years under his management, and objectives and
strategies for reaching his goals. The banker rejected the loan
application because of missing information. What important
element is missing from the business plan? - ✔✔✔ Correct Answer >
Current state of the business
What is the main purpose of a post-tournament review? - ✔✔✔
Correct Answer > determines whether goals were achieved, what can
be done to improve performance, and how to achieve goals in the
future
Aside from relationships, what do all customer interactions
involve? - ✔✔✔ Correct Answer > the task-what the service provider
and customer are trying to accomplish
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What should be the base line reference for evaluating
tournament performance? - ✔✔✔ Correct Answer > information on
past tournaments
An Upset customer is concerned about the lack of action to
speed up play. He seeks the golf professional to express his
displeasure. What needs to be on place for the golf professional
to resolve the situation. - ✔✔✔ Correct Answer > Challenging situation;
intrapersonal skill; show understanding
A clear policy on how to handle customers who arrive late for a
tee time is an example of a procedure to be followed in a routine
situation - ✔✔✔ Correct Answer > False
The Head Professional is explaining the club's "no starting from
the 10th tee" policy to a foursome that has attempted to do so. He
explains the reasoning for the policy and politely extends an
invitation to place them as the next group off #1 tee. This
scenario illustrates the concept of the dual perspective of
customer relations interactions. - ✔✔✔ Correct Answer > False-this
illustrates the procedure and skills took in place of handling the
situation
The task-relationship connection concept allows that a
foundation for successful future relations can be built by
attending to the customer relationship without the presence of a
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task focus. - ✔✔✔ Correct Answer > false- when golf professionals
attend to the relationship and have a sufficient task focus, they
build a solid foundation for effective customer relations with
almost any customer
Time is a factor affecting the value of any resource. - ✔✔✔ Correct
Answer > true-resources may be human, financial, and material or
time based
Expectations are a key requirement for good customer relations
- ✔✔✔ Correct Answer > true
Running out of scorecards indicates a breakdown of what key
requirement for good customer relations? - ✔✔✔ Correct Answer >
resources
What is defined as the means available to support staff in
completing a task? - ✔✔✔ Correct Answer > resources
What will directly benefit from keeping records on tournament
formats, sizes of the fields, and daily start and finish times? - ✔✔✔
Correct Answer > field size- help determine how long it takes to run
a tournament
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Analyzing tournament records is a good means for finding ways
to improve future events. - ✔✔✔ Correct Answer > true
The post-tournament review might be analyzed to determine
future groupings. - ✔✔✔ Correct Answer > false
Who should provide direction for creating the business plan at a
Golf Operation - ✔✔✔ Correct Answer > Key Stakeholders
According to the business planning Model, a business plan
should build on and refine the operation plan - ✔✔✔ Correct Answer >
False
Long - Range Planning should initially assume an adversarial
relationship between neighboring facilities that directly compete
with each other. - ✔✔✔ Correct Answer > True
What is the usual business destination for long range planning? -
✔✔✔ Correct Answer > 3-5 years Achieve its vision
what is the most significant benefit of strategic business
Planning. - ✔✔✔ Correct Answer > Provide a long term vision &
Destination
PGA PGM 3.0 LEVEL 1 EXAM TEST 2025
ACTUAL EXAM QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS) ALL
ANSWERED {450 Q & A} ALREADY GRADED A+ |
GUARANTEED PASS
A Golf Professional is purchasing a golf course. The business
plan he presented to his banker included his history of operating
successfully operating similar facilities, budget projections for
the first five years under his management, and objectives and
strategies for reaching his goals. The banker rejected the loan
application because of missing information. What important
element is missing from the business plan? - ✔✔✔ Correct Answer >
Current state of the business
What is the main purpose of a post-tournament review? - ✔✔✔
Correct Answer > determines whether goals were achieved, what can
be done to improve performance, and how to achieve goals in the
future
Aside from relationships, what do all customer interactions
involve? - ✔✔✔ Correct Answer > the task-what the service provider
and customer are trying to accomplish
,2|Page
What should be the base line reference for evaluating
tournament performance? - ✔✔✔ Correct Answer > information on
past tournaments
An Upset customer is concerned about the lack of action to
speed up play. He seeks the golf professional to express his
displeasure. What needs to be on place for the golf professional
to resolve the situation. - ✔✔✔ Correct Answer > Challenging situation;
intrapersonal skill; show understanding
A clear policy on how to handle customers who arrive late for a
tee time is an example of a procedure to be followed in a routine
situation - ✔✔✔ Correct Answer > False
The Head Professional is explaining the club's "no starting from
the 10th tee" policy to a foursome that has attempted to do so. He
explains the reasoning for the policy and politely extends an
invitation to place them as the next group off #1 tee. This
scenario illustrates the concept of the dual perspective of
customer relations interactions. - ✔✔✔ Correct Answer > False-this
illustrates the procedure and skills took in place of handling the
situation
The task-relationship connection concept allows that a
foundation for successful future relations can be built by
attending to the customer relationship without the presence of a
,3|Page
task focus. - ✔✔✔ Correct Answer > false- when golf professionals
attend to the relationship and have a sufficient task focus, they
build a solid foundation for effective customer relations with
almost any customer
Time is a factor affecting the value of any resource. - ✔✔✔ Correct
Answer > true-resources may be human, financial, and material or
time based
Expectations are a key requirement for good customer relations
- ✔✔✔ Correct Answer > true
Running out of scorecards indicates a breakdown of what key
requirement for good customer relations? - ✔✔✔ Correct Answer >
resources
What is defined as the means available to support staff in
completing a task? - ✔✔✔ Correct Answer > resources
What will directly benefit from keeping records on tournament
formats, sizes of the fields, and daily start and finish times? - ✔✔✔
Correct Answer > field size- help determine how long it takes to run
a tournament
, 4|Page
Analyzing tournament records is a good means for finding ways
to improve future events. - ✔✔✔ Correct Answer > true
The post-tournament review might be analyzed to determine
future groupings. - ✔✔✔ Correct Answer > false
Who should provide direction for creating the business plan at a
Golf Operation - ✔✔✔ Correct Answer > Key Stakeholders
According to the business planning Model, a business plan
should build on and refine the operation plan - ✔✔✔ Correct Answer >
False
Long - Range Planning should initially assume an adversarial
relationship between neighboring facilities that directly compete
with each other. - ✔✔✔ Correct Answer > True
What is the usual business destination for long range planning? -
✔✔✔ Correct Answer > 3-5 years Achieve its vision
what is the most significant benefit of strategic business
Planning. - ✔✔✔ Correct Answer > Provide a long term vision &
Destination
