,Table of Contents sx sx
Part 1: Introduction
sx sx
Chapter 1: What Is Organizational Behavior?
sx sx sx sx sx sx
Part 2: The Individual
sx sx sx
Chapter 2: Diversity in Organizations C
sx sx sx sx sx
hapter 3: Attitudes and Job Satisfaction
sx sx sx sx sx sx
Chapter 4: Emotions and Moods Chapt sx sx sx sx s x
er 5: Personality and Values
sx sx sx sx
Chapter 6: Perception and Individual Decision Making C
sx sx sx sx sx sx sx
hapter 7: Motivation Concepts sx sx sx
Chapter 8: Motivation: From Concepts to Applications
sx sx sx sx sx sx sx
Part 3: The Group
sx sx sx
Chapter 9: Foundations of Group Behavior Ch
sx sx sx sx sx sx
apter 10: Understanding Work Teams Chapte
sx sx sx sx sx
r 11: Communication
sx sx
Chapter 12: Leadership Chapt sx sx sx
er 13: Power and Politics
sx sx sx sx
Chapter 14: Conflict and Negotiation Pa
sx sx sx sx sx
rt 4: The Organization System
sx sx sx sx
Chapter 15: Foundations of Organization Structure Chap
sx sx sx sx sx sx
ter 16: Organizational Culture
sx sx sx
Chapter 17: Human Resource Policies and Practices Chapt
sx sx sx sx sx sx sx
er 18: Organizational Change and Stress Management
sx sx sx sx sx sx
,Organizational Behavior, 15e (Robbins/Judge) Cha sx sx sx sx
pter 1 What Is Organizational Behavior?
sx s x sx sx sx
1) are defined as people who oversee the activities of others and who are responsible for attainin
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
g goals in organizations.
sx sx sx
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
sx sx
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
warming project and decides what tasks related to creating awareness about the issue need to be done. In add
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
ition, she is also deciding which members of her team will work on engaging with the public and which will w
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
ork on lobbying with the government. She is also assigning people as team members to ensure that tasks are
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
undertaken on time. Which of the following categories of functions is Mitchell undertaking?
sx sx sx sx sx sx sx sx sx sx sx sx
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
sx sx
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiterac
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
y project. During the project, she needs to motivate team members to attain their project milestones and dir
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
ect them through different phases of the project. Which of the following kinds of functions will these task
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
s be covered under?
sx sx sx
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading sx
Answer: E sx
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She rec
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
ently faced a glitch when the campaign could not be launched publicly according to schedule. Torres monit
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
ored the schedule to find the cause of the delay, before speeding up the implementation process by allocatin
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
g more members for the implementation phase. By doing this, which of the following functions is she perfor
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
ming?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A s x
5) Which of the following functions do managers undertake as part of planning functions?
sx sx sx sx sx sx sx sx sx sx sx sx
A) defining an organization's goals sx sx sx
B) implementing strategies for achieving goals sx sx sx sx
C) executing plans to integrate activities sx sx sx sx
D) accomplishing goals of a project sx sx sx sx
E) employing strategies to coordinate tasks sx sx sx sx s
Answer: A
x s x
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the pla
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
nt may be termed as a
sx sx. sx sx sx
A) leader
B) figurehead
C) resource allocator sx
D) negotiator
E) disturbance handler sx s
Answer: B
x sx
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product i
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
n the market. Her work in the next few weeks involves sharing knowledge about the product with her team
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
product. Which of the following roles is Ortiz playing?
sx sx sx sx sx sx sx sx sx
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
sx s x
8) Regina George works as a campaign manager in a not-for-
sx sx sx sx sx sx sx sx sx
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking
sx sx sx sx sx sx sx sx sx sx sx sx sx sx
with managers who are working on the issue of food safety. Through her network of contacts, she strives to ga
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
in information about the stakeholders in the food industry and other lobby groups. Which of the following rol
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
es is George most likely to be playing according to Mintzberg's classification of managerial roles?
sx sx sx sx sx sx sx sx sx sx sx sx sx sx
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator sx
Answer: C
sx sx
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is als
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
o networking with contacts from the press and fashion magazine editors to understand the changing tastes of
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of manag
sx sx sx sx sx sx sx sx sx sx sx sx sx sx
erial roles? sx
A) figurehead
B) leader
C) symbol head sx
D) monitor
E) spokesperson
Part 1: Introduction
sx sx
Chapter 1: What Is Organizational Behavior?
sx sx sx sx sx sx
Part 2: The Individual
sx sx sx
Chapter 2: Diversity in Organizations C
sx sx sx sx sx
hapter 3: Attitudes and Job Satisfaction
sx sx sx sx sx sx
Chapter 4: Emotions and Moods Chapt sx sx sx sx s x
er 5: Personality and Values
sx sx sx sx
Chapter 6: Perception and Individual Decision Making C
sx sx sx sx sx sx sx
hapter 7: Motivation Concepts sx sx sx
Chapter 8: Motivation: From Concepts to Applications
sx sx sx sx sx sx sx
Part 3: The Group
sx sx sx
Chapter 9: Foundations of Group Behavior Ch
sx sx sx sx sx sx
apter 10: Understanding Work Teams Chapte
sx sx sx sx sx
r 11: Communication
sx sx
Chapter 12: Leadership Chapt sx sx sx
er 13: Power and Politics
sx sx sx sx
Chapter 14: Conflict and Negotiation Pa
sx sx sx sx sx
rt 4: The Organization System
sx sx sx sx
Chapter 15: Foundations of Organization Structure Chap
sx sx sx sx sx sx
ter 16: Organizational Culture
sx sx sx
Chapter 17: Human Resource Policies and Practices Chapt
sx sx sx sx sx sx sx
er 18: Organizational Change and Stress Management
sx sx sx sx sx sx
,Organizational Behavior, 15e (Robbins/Judge) Cha sx sx sx sx
pter 1 What Is Organizational Behavior?
sx s x sx sx sx
1) are defined as people who oversee the activities of others and who are responsible for attainin
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
g goals in organizations.
sx sx sx
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
sx sx
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
warming project and decides what tasks related to creating awareness about the issue need to be done. In add
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
ition, she is also deciding which members of her team will work on engaging with the public and which will w
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
ork on lobbying with the government. She is also assigning people as team members to ensure that tasks are
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
undertaken on time. Which of the following categories of functions is Mitchell undertaking?
sx sx sx sx sx sx sx sx sx sx sx sx
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
sx sx
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiterac
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
y project. During the project, she needs to motivate team members to attain their project milestones and dir
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
ect them through different phases of the project. Which of the following kinds of functions will these task
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
s be covered under?
sx sx sx
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading sx
Answer: E sx
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She rec
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
ently faced a glitch when the campaign could not be launched publicly according to schedule. Torres monit
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
ored the schedule to find the cause of the delay, before speeding up the implementation process by allocatin
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
g more members for the implementation phase. By doing this, which of the following functions is she perfor
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
ming?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A s x
5) Which of the following functions do managers undertake as part of planning functions?
sx sx sx sx sx sx sx sx sx sx sx sx
A) defining an organization's goals sx sx sx
B) implementing strategies for achieving goals sx sx sx sx
C) executing plans to integrate activities sx sx sx sx
D) accomplishing goals of a project sx sx sx sx
E) employing strategies to coordinate tasks sx sx sx sx s
Answer: A
x s x
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the pla
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
nt may be termed as a
sx sx. sx sx sx
A) leader
B) figurehead
C) resource allocator sx
D) negotiator
E) disturbance handler sx s
Answer: B
x sx
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product i
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
n the market. Her work in the next few weeks involves sharing knowledge about the product with her team
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
product. Which of the following roles is Ortiz playing?
sx sx sx sx sx sx sx sx sx
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
sx s x
8) Regina George works as a campaign manager in a not-for-
sx sx sx sx sx sx sx sx sx
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking
sx sx sx sx sx sx sx sx sx sx sx sx sx sx
with managers who are working on the issue of food safety. Through her network of contacts, she strives to ga
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
in information about the stakeholders in the food industry and other lobby groups. Which of the following rol
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
es is George most likely to be playing according to Mintzberg's classification of managerial roles?
sx sx sx sx sx sx sx sx sx sx sx sx sx sx
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator sx
Answer: C
sx sx
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is als
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
o networking with contacts from the press and fashion magazine editors to understand the changing tastes of
sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx sx
consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of manag
sx sx sx sx sx sx sx sx sx sx sx sx sx sx
erial roles? sx
A) figurehead
B) leader
C) symbol head sx
D) monitor
E) spokesperson