Part 1: Introduction
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Chapter1: What Is Organizational Behavior?
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Part 2: The Individual
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Chapter 2: Diversity in Organizations
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Chapter3: Attitudesand Job Satisfaction
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Chapter 4: Emotions and Moods Chapter
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5: Personality and Values
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Chapter 6: Perception and Individual Decision Making
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Chapter 7: Motivation Concepts
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Chapter 8: Motivation: From Concepts to Applications Part
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3: The Group
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Chapter9: Foundations of Group Behavior
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Chapter 10: Understanding Work Teams
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Chapter 11: Communication
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Chapter 12: Leadership Chapter b b b
13:Power andPolitics
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Chapter 14: Conflict and Negotiation Part
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4: The Organization System
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Chapter15: Foundations of Organization Structure Chapter
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16: Organizational Culture
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Chapter 17: Human Resource Policies and Practices Chapter
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18: Organizational Change and Stress Management
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,Organizational Behavior, 15e(Robbins/Judge) b b b
Chapter 1 What Is Organizational Behavior?
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1) are defined as people who oversee the activities of others and who are responsible for attaining goals
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in organizations.
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A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
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2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global
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warming project and decides what tasks related to creating awareness about the issue need to be done. In addition,
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she is also deciding which members of her team will work on engaging with the public and which will work on
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lobbying with the government. She is also assigning people as team members to ensure that tasks are undertaken on
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time. Which of the following categories of functions is Mitchell undertaking?
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A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
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3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy
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project. During the project, she needs to motivate team members to attain their project milestones and direct them
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through different phases of the project. Which of the following kinds of functions will these tasks be covered
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under?
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A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading
Answer: E
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4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She recently
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faced a glitch when the campaign could not be launched publicly according to schedule. Torres monitored the
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schedule to find the cause of the delay, before speeding up the implementation process by allocating more
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members for the implementation phase. By doing this, which of the following functions is she performing?
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A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A b
5) Which of the following functions do managers undertake as part of planning functions?
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A) defining an organization's goals b b b
B) implementing strategies for achieving goals b b b b
C) executing plans to integrate activities b b b b
D) accomplishing goals of a project b b b b
E) employing strategies tocoordinate tasks b b b b
Answer: A
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6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant may
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be termed as a
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A) leader
B) figurehead
C) resource allocator b
D) negotiator
E) disturbancehandler b
Answer: B
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7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in the
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market. Her work in the next few weeks involves sharing knowledge about the product with her team members. She
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will also need to inspire them to reach their sales targets, and clarify any doubts about the new product. Which of the
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following roles is Ortiz playing?
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A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
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8) Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the upcoming
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campaign against genetic engineering, she is networking with managers who are working on the issue of food safety.
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Through her network of contacts, she strives to gain information about the stakeholders in the food industry and
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other lobby groups. Which of the following roles is George most likely to be playing according to Mintzberg's
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classification of managerial roles?
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A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resourceallocator b
Answer: C
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9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of winter
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clothing. She is currently researching online to know what is in vogue this season. In addition, she is also networking
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with contacts from the press and fashion magazine editors to understand the changing tastes of consumers. Which of
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the following roles is Simpson playing according to Mintzberg's classification of managerial roles?
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A) figurehead
B) leader
C) symbol head b
D) monitor
E) spokesperson