WGU - C722 UPDATED ACTUAL Exam
Questions and CORRECT Answers
Three essential drivers that must be achieved to generate positive characteristics in project teams
- CORRECT ANSWER - Cohesiveness, Trust, Motivation
The five stages Dr. Bruce Tuckman (1965) introduced of group development - CORRECT
ANSWER - Forming, Storming, Norming, Performing, Adjorning
Forming - CORRECT ANSWER - In this stage, team members may be meeting for the
first time. Often, no one really knows much about anyone else on the team. It may be premature
to refer to this group of individuals as a team. It is a time of introduction and forming
relationships and understanding from exchange of information.
Storming - CORRECT ANSWER - Team members are beginning to know about each
other, but they do not yet understand how to work together. Members may "jockey for position"
within the team. The dynamics of working together beyond any written statement of "roles and
responsibilities" are being established. Personalities surface, showing the strengths, weaknesses,
and personal needs of each individual on the team. Integration into a team may come with some
struggle and conflict.
Norming - CORRECT ANSWER - Team members have "figured out" how they will
interact with each other. Working relationships are beginning to form. Trust and understanding is
beginning to form between team members. They are beginning to feel comfortable working
together and openly and willingly sharing information.
Performing - CORRECT ANSWER - Team members are fully comfortable working
together. Trust has been developed. Working relationships have jelled. Work is being conducted
and project progress is occurring.
Adjourning - CORRECT ANSWER - This only occurs when all the team's work has been
completed and the team is no longer required. This may occur at any time in the project life
cycle.
,Co-located Teams - CORRECT ANSWER - involves team members physically working at
the same location or holding project meetings together in a common setup.
Virtual Teams - CORRECT ANSWER - are teams whose members interact primarily
through electronic communications. Members of a virtual team may be within the same building
or across continents.
Two common situations occur that may prompt a change to the baseline scope - CORRECT
ANSWER - The scope may be expanded to include additional functionality or the scope
may be diminished due to changes in the project environment such as reduced funding or
requirements or changing time/due date.
Scope creep - CORRECT ANSWER - occurs when the project team integrates
enhancements to the scope without proper evaluation and approval.
work performance data - CORRECT ANSWER - will identify the work activities that are
completed, partially completed, or not started.
risk register - CORRECT ANSWER - is a list of potential risks, how the risks will be
monitored, and what action will be taken should the risk event occur.
corrective action - CORRECT ANSWER - is a document issued to identify quality failures
and how they will be corrected. The deliverable itself may need to be reworked and the project
plan may need to be revised to ensure that future deliverables do not include the same error.
The Four Categories of Change - CORRECT ANSWER - Contingency plans,
improvement changes, external events, scope change
The change management system - CORRECT ANSWER - is in place to formally identify,
evaluate, decide, and communicate project changes.
,Recording - CORRECT ANSWER - is the process of documenting and archiving project-
related information.
Reporting - CORRECT ANSWER - is a key nonverbal communications methodology
used to inform and to document project information.
Weekly status reports that are often working documents for the team to communicate: -
CORRECT ANSWER - Accomplishments, Issues, Schedules, Resource utilization
Monthly status reports for senior stakeholders that would include: - CORRECT
ANSWER - Project overview bragging about progress, Issues including red light (critical)
problems needing immediate resolution, yellow light items that are warning flags, and resolved
issues, Current accomplishments, Future plans for the next month, Resource utilization and plans
Monthly Financial Report - CORRECT ANSWER - showing progress against the budget
quantifying monies spent and planned to be spent and identifying issues with recommendations
for resolution
Change management reporting - CORRECT ANSWER - showing changes identified,
requiring approval, and resolution.
Project controls - CORRECT ANSWER - are the data gathering, management, and
analytical processes used to predict, understand, and constructively influence the time and cost
outcomes of a project or program.
Three Aspects of Project Quality - CORRECT ANSWER - quality management, quality
assurance, and quality control.
Quality management - CORRECT ANSWER - is the process of identifying the customer's
requirements and how they will be measured.
, Quality assurance - CORRECT ANSWER - is the process of validating that the
requirements and measurements are appropriate for the project environment.
Quality control - CORRECT ANSWER - is the process of monitoring and changing
project execution to ensure that activities are being executed as planned and will result in
meeting the customer requirements. It is the monitoring and controlling process that occurs
during project execution.
Standards - CORRECT ANSWER - are requirements that are generally accepted by a
group of firms that produce similar products or services.
Requirements - CORRECT ANSWER - are what the customer needs to achieve from the
completed project.
Quality audits - CORRECT ANSWER - are rigorous reviews of the project performance.
These reviews are often completed by groups of experts outside of the project team such as a
company's quality assurance (QA) department or an outside consultant.
positive outcomes of the audit - CORRECT ANSWER - Identifying issues before we go
into production
Identifying best practices that can be adopted by future project teams
Identifying lessons learned that can improve performance on other projects
Identifying problems that can be corrected before additional costs are incurred
Checklists - CORRECT ANSWER - are one way of monitoring that activities/tasks have
been addressed and one method of assuring that all needed documents are written.
project charters - CORRECT ANSWER - contain enough information to understand who
the project sponsor and project manager are, the purpose the project, a general idea of the scope,
budget, and schedule.
Questions and CORRECT Answers
Three essential drivers that must be achieved to generate positive characteristics in project teams
- CORRECT ANSWER - Cohesiveness, Trust, Motivation
The five stages Dr. Bruce Tuckman (1965) introduced of group development - CORRECT
ANSWER - Forming, Storming, Norming, Performing, Adjorning
Forming - CORRECT ANSWER - In this stage, team members may be meeting for the
first time. Often, no one really knows much about anyone else on the team. It may be premature
to refer to this group of individuals as a team. It is a time of introduction and forming
relationships and understanding from exchange of information.
Storming - CORRECT ANSWER - Team members are beginning to know about each
other, but they do not yet understand how to work together. Members may "jockey for position"
within the team. The dynamics of working together beyond any written statement of "roles and
responsibilities" are being established. Personalities surface, showing the strengths, weaknesses,
and personal needs of each individual on the team. Integration into a team may come with some
struggle and conflict.
Norming - CORRECT ANSWER - Team members have "figured out" how they will
interact with each other. Working relationships are beginning to form. Trust and understanding is
beginning to form between team members. They are beginning to feel comfortable working
together and openly and willingly sharing information.
Performing - CORRECT ANSWER - Team members are fully comfortable working
together. Trust has been developed. Working relationships have jelled. Work is being conducted
and project progress is occurring.
Adjourning - CORRECT ANSWER - This only occurs when all the team's work has been
completed and the team is no longer required. This may occur at any time in the project life
cycle.
,Co-located Teams - CORRECT ANSWER - involves team members physically working at
the same location or holding project meetings together in a common setup.
Virtual Teams - CORRECT ANSWER - are teams whose members interact primarily
through electronic communications. Members of a virtual team may be within the same building
or across continents.
Two common situations occur that may prompt a change to the baseline scope - CORRECT
ANSWER - The scope may be expanded to include additional functionality or the scope
may be diminished due to changes in the project environment such as reduced funding or
requirements or changing time/due date.
Scope creep - CORRECT ANSWER - occurs when the project team integrates
enhancements to the scope without proper evaluation and approval.
work performance data - CORRECT ANSWER - will identify the work activities that are
completed, partially completed, or not started.
risk register - CORRECT ANSWER - is a list of potential risks, how the risks will be
monitored, and what action will be taken should the risk event occur.
corrective action - CORRECT ANSWER - is a document issued to identify quality failures
and how they will be corrected. The deliverable itself may need to be reworked and the project
plan may need to be revised to ensure that future deliverables do not include the same error.
The Four Categories of Change - CORRECT ANSWER - Contingency plans,
improvement changes, external events, scope change
The change management system - CORRECT ANSWER - is in place to formally identify,
evaluate, decide, and communicate project changes.
,Recording - CORRECT ANSWER - is the process of documenting and archiving project-
related information.
Reporting - CORRECT ANSWER - is a key nonverbal communications methodology
used to inform and to document project information.
Weekly status reports that are often working documents for the team to communicate: -
CORRECT ANSWER - Accomplishments, Issues, Schedules, Resource utilization
Monthly status reports for senior stakeholders that would include: - CORRECT
ANSWER - Project overview bragging about progress, Issues including red light (critical)
problems needing immediate resolution, yellow light items that are warning flags, and resolved
issues, Current accomplishments, Future plans for the next month, Resource utilization and plans
Monthly Financial Report - CORRECT ANSWER - showing progress against the budget
quantifying monies spent and planned to be spent and identifying issues with recommendations
for resolution
Change management reporting - CORRECT ANSWER - showing changes identified,
requiring approval, and resolution.
Project controls - CORRECT ANSWER - are the data gathering, management, and
analytical processes used to predict, understand, and constructively influence the time and cost
outcomes of a project or program.
Three Aspects of Project Quality - CORRECT ANSWER - quality management, quality
assurance, and quality control.
Quality management - CORRECT ANSWER - is the process of identifying the customer's
requirements and how they will be measured.
, Quality assurance - CORRECT ANSWER - is the process of validating that the
requirements and measurements are appropriate for the project environment.
Quality control - CORRECT ANSWER - is the process of monitoring and changing
project execution to ensure that activities are being executed as planned and will result in
meeting the customer requirements. It is the monitoring and controlling process that occurs
during project execution.
Standards - CORRECT ANSWER - are requirements that are generally accepted by a
group of firms that produce similar products or services.
Requirements - CORRECT ANSWER - are what the customer needs to achieve from the
completed project.
Quality audits - CORRECT ANSWER - are rigorous reviews of the project performance.
These reviews are often completed by groups of experts outside of the project team such as a
company's quality assurance (QA) department or an outside consultant.
positive outcomes of the audit - CORRECT ANSWER - Identifying issues before we go
into production
Identifying best practices that can be adopted by future project teams
Identifying lessons learned that can improve performance on other projects
Identifying problems that can be corrected before additional costs are incurred
Checklists - CORRECT ANSWER - are one way of monitoring that activities/tasks have
been addressed and one method of assuring that all needed documents are written.
project charters - CORRECT ANSWER - contain enough information to understand who
the project sponsor and project manager are, the purpose the project, a general idea of the scope,
budget, and schedule.
