D469 WGU PA NEWEST TEST BANK UPDATE 2025\2026
WITH ACTUAL QUESTIONS AND CORRECT VERIFIED
ANSWERS/WELL ANALYSED ALL GRADED +
What is a challenge associated with assessing service quality? - CORRECT
ANSWER-Outcome defects are not easy to measure.
Which Six Sigma step requires a firm to create goals, measures, and action
plans for projects to identify improvements that will make a significant impact
on profitability and achieve strategic objectives? - CORRECT ANSWER-Align
Why would a quality manager use a flowchart in the production process? -
CORRECT ANSWER-To identify the relationships between functions
Which role do employees play as stakeholders in total quality management
operations? - CORRECT ANSWER-They aim to create customer satisfaction.
A supplier for an automobile company uses quality-at-source principles and
methods across its value chain.
How will this impact the company? - CORRECT ANSWER-Just-in-time
deliveries can be planned.
, An information technology firm wants to launch a new service using the
standard service design process. The firm has defined the performance
benefits and performance requirements of the new service.
What should the firm focus on? - CORRECT ANSWER-Service delivery
A logistics service provider wants to plot and track its on-time shipments to
improve customer service using a statistical control chart. The average on-time
performance is 99.9 percent, and the chart should cover 68 percent of
occurrence probability within the control limits.
Which standard deviation should be used in the chart? - CORRECT ANSWER-1
An insurance company wants to launch a new service for its customers using
service quality standards. This service will be managed by its field sales force.
Which service characteristic should be considered in the design process? -
CORRECT ANSWER-It must enable decentralized decisions.
A manufacturing conglomerate wants to enter the service business with a
service that will allow it to deploy its expertise with high-quality control
measures.
Which type of service business should the company enter? - CORRECT
ANSWER-Highly customized
A manufacturing plant has implemented robust quality controls at the
beginning of its production process by installing equipment that inspects raw
materials to ensure defects are not passed on to the next stage of production.
WITH ACTUAL QUESTIONS AND CORRECT VERIFIED
ANSWERS/WELL ANALYSED ALL GRADED +
What is a challenge associated with assessing service quality? - CORRECT
ANSWER-Outcome defects are not easy to measure.
Which Six Sigma step requires a firm to create goals, measures, and action
plans for projects to identify improvements that will make a significant impact
on profitability and achieve strategic objectives? - CORRECT ANSWER-Align
Why would a quality manager use a flowchart in the production process? -
CORRECT ANSWER-To identify the relationships between functions
Which role do employees play as stakeholders in total quality management
operations? - CORRECT ANSWER-They aim to create customer satisfaction.
A supplier for an automobile company uses quality-at-source principles and
methods across its value chain.
How will this impact the company? - CORRECT ANSWER-Just-in-time
deliveries can be planned.
, An information technology firm wants to launch a new service using the
standard service design process. The firm has defined the performance
benefits and performance requirements of the new service.
What should the firm focus on? - CORRECT ANSWER-Service delivery
A logistics service provider wants to plot and track its on-time shipments to
improve customer service using a statistical control chart. The average on-time
performance is 99.9 percent, and the chart should cover 68 percent of
occurrence probability within the control limits.
Which standard deviation should be used in the chart? - CORRECT ANSWER-1
An insurance company wants to launch a new service for its customers using
service quality standards. This service will be managed by its field sales force.
Which service characteristic should be considered in the design process? -
CORRECT ANSWER-It must enable decentralized decisions.
A manufacturing conglomerate wants to enter the service business with a
service that will allow it to deploy its expertise with high-quality control
measures.
Which type of service business should the company enter? - CORRECT
ANSWER-Highly customized
A manufacturing plant has implemented robust quality controls at the
beginning of its production process by installing equipment that inspects raw
materials to ensure defects are not passed on to the next stage of production.
