Automotive Heating and Air Conditioning, 9e (Halderman)
Chapter 1 Service Information, Work Orders, and Vehicle Identification
1) What type of information is commonly included in the owner's manual that would be a benefit
to the service technician?
A) Maintenance reminder light reset procedures
B) Tire pressure monitoring system reset procedures
C) Maintenance items specifications
D) All of the above
Answer: D
Diff: 1 Page Ref: 2
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
an accident could cause faults due to hidden damage. Technician B says that some faults could
be related to a previous repair. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians A and B
D) Neither technician A nor B
Answer: C
Diff: 2 Page Ref: 5
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
3) A campaign (recall) is mailed to the owner of a vehicle from the .
A) vehicle manufacturer
B) local dealer
C) federal government
D) state or local government
Answer: A
Diff: 1 Page Ref: 3
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
1
Copyright © 2023 Pearson Education, Inc.
SCHOLARVAULT
,4) Technical #koservice #kobulletins #ko(TSBs) #koare #koissued #koby #kothe #ko .
A) vehicle #komanufacturer
B) local #kodealer
C) federal #kogovernment
D) state #koor #kolocal
#kogovernment #koAnswer:
# k o A
Diff: #ko1 Page #koRef: #ko3
Objective: # k o # k o 1-3 #koDescribe #kovehicle #korecalls #koand #kocampaigns.
ASE: # k o A7 #koPrepare #kofor #koHeating #koand #koAir #koConditioning #ko(A7) #koASE
#kocertification #kotest. #koChapter #koQuiz: # k o Yes
5) Four #kotenths #koof #koan #kohour #kois #kohow #komany #kominutes?
A) 14
B) 24
C) 34
D) 44
Answer: # k o # k o B
Diff: #ko1 Page #koRef: #ko5
Objective: # k o # k o 1-2 #koExplain #kothe #kodifferent #kotypes #koof #koservice #koinformation.
ASE: # k o A7 #koPrepare #kofor #koHeating #koand #koAir #koConditioning #ko(A7) #koASE
#kocertification #kotest. #koChapter #koQuiz: # k o Yes
6) What #koshould #kothe #koservice #kotechnician #kodocument #koon #kothe #kowork #koorder?
A) The #koresults #koof #koany #koinspections #koand #kotests
B) What #kowas #koreplaced #koor #koserviced
C) The #kodimensions #koof #kothe #korelated #kocomponent #koand #kocomparison #koto #kofactory #kospecifications
D) Any #koof #kothe
#koabove #koAnswer:
# k o D
Diff: #ko1 Page #koRef: #ko3-4
Objective: # k o # k o 1-4 #koDiscuss #kothe #koimportance #koof #kothe #kowork #koorder.
ASE: # k o A7 #koPrepare #kofor #koHeating #koand #koAir #koConditioning #ko(A7) #koASE
#kocertification #kotest. #koChapter #koQuiz: # k o Yes
7) The #kolabor #korate #kofor #koeach #kooperation #kois #koincluded #koon #kothe #kowork #koorder #koand #kois #koadded
#koby #kothe #ko .
A) service #kotechnician
B) service #koadvisor
C) shop #koowner #koor #kodesignated #kowarranty #koperson
D) Any #koof #kothe
#koabove #koAnswer:
# k o C
Diff: #ko1 Page #koRef: #ko5
Objective: # k o # k o 1-4 #koDiscuss #kothe #koimportance #koof #kothe #kowork #koorder.
ASE: # k o A7 #koPrepare #kofor #koHeating #koand #koAir #koConditioning #ko(A7) #koASE
#kocertification #kotest. #koChapter #koQuiz: # k o Yes
2
Copyright #ko© #ko2023 #koPearson
#koEducation, #koInc.
SCHOLARVAULT
,8) Which #koof #kothe #kofollowing #koare #koperformed #koat #kono #kocost #koto #kothe #kovehicle #koowner?
A) TSBs
B) Campaigns #ko(recalls)
C) Either #koA #koor #koB
D) Neither #koA #konor
#koB #koAnswer:
# k o B
Diff: #ko1 Page #koRef: #ko3
Objective: # k o # k o 1-3 #koDescribe #kovehicle #korecalls #koand #kocampaigns.
ASE: # k o A7 #koPrepare #kofor #koHeating #koand #koAir #koConditioning #ko(A7) #koASE
#kocertification #kotest. #koChapter #koQuiz: # k o Yes
9) The #kofirst #kocharacter #koof #kothe #kovehicle #koidentification #konumber #kois #kothe #kocountry #koof #koorigin.
#koWhere #kowas #kothe #kovehicle #kobuilt #kothat #kohas #koa #ko"5" #koas #kothe #kofirst #kocharacter?
A) United #koStates
B) Canada
C) Mexico
D) Japan
#koAnswer:
# k o A
Diff: #ko1 Page #koRef: #ko7
Objective: # k o 1-7 #koExplain #kovehicle #koidentification, #kovehicle #kosafety #kocertification #kolabel, #koand
#kothe #koVECI #kolabel.
ASE: # k o A7 #koPrepare #kofor #koHeating #koand #koAir #koConditioning #ko(A7) #koASE
#kocertification #kotest. #koChapter #koQuiz: # k o Yes
10) The #koVECI #kolabel #koincludes #koall #koof #kothese #koEXCEPT #ko .
A) engine #koidentification
B) horsepower #koand #kotorque #korating #koof #kothe #koengine
C) California #koemission #kostandard
D) EPA #koemission
#kostandard #koAnswer:
# k o B
Diff: #ko1 Page #koRef: #ko7
Objective: # k o 1-7 #koExplain #kovehicle #koidentification, #kovehicle #kosafety #kocertification #kolabel, #koand
#kothe #koVECI #kolabel.
ASE: # k o A7 #koPrepare #kofor #koHeating #koand #koAir #koConditioning #ko(A7) #koASE
#kocertification #kotest. #koChapter #koQuiz: # k o Yes
11) Aftermarket #koservice #koinformation #kois #koavailable #koin #kowhat #koformat?
A) Manuals
B) CDs #koor #koDVDs
C) Internet
D) All #koof #kothese #koare #kopossible #kosource
#koformats. #koAnswer: # k o D
Diff: #ko1 Page #koRef: #ko2
Objective: # k o # k o 1-2 #koExplain #kothe #kodifferent #kotypes #koof #koservice #koinformation.
3
Copyright #ko© #ko2023 #koPearson
#koEducation, #koInc.
SCHOLARVAULT
, ASE: # k o A7 #koPrepare #kofor #koHeating #koand #koAir #koConditioning #ko(A7) #koASE
#kocertification #kotest. #koChapter #koQuiz: # k o No
4
Copyright #ko© #ko2023 #koPearson
#koEducation, #koInc.
SCHOLARVAULT
Chapter 1 Service Information, Work Orders, and Vehicle Identification
1) What type of information is commonly included in the owner's manual that would be a benefit
to the service technician?
A) Maintenance reminder light reset procedures
B) Tire pressure monitoring system reset procedures
C) Maintenance items specifications
D) All of the above
Answer: D
Diff: 1 Page Ref: 2
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
an accident could cause faults due to hidden damage. Technician B says that some faults could
be related to a previous repair. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians A and B
D) Neither technician A nor B
Answer: C
Diff: 2 Page Ref: 5
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
3) A campaign (recall) is mailed to the owner of a vehicle from the .
A) vehicle manufacturer
B) local dealer
C) federal government
D) state or local government
Answer: A
Diff: 1 Page Ref: 3
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
1
Copyright © 2023 Pearson Education, Inc.
SCHOLARVAULT
,4) Technical #koservice #kobulletins #ko(TSBs) #koare #koissued #koby #kothe #ko .
A) vehicle #komanufacturer
B) local #kodealer
C) federal #kogovernment
D) state #koor #kolocal
#kogovernment #koAnswer:
# k o A
Diff: #ko1 Page #koRef: #ko3
Objective: # k o # k o 1-3 #koDescribe #kovehicle #korecalls #koand #kocampaigns.
ASE: # k o A7 #koPrepare #kofor #koHeating #koand #koAir #koConditioning #ko(A7) #koASE
#kocertification #kotest. #koChapter #koQuiz: # k o Yes
5) Four #kotenths #koof #koan #kohour #kois #kohow #komany #kominutes?
A) 14
B) 24
C) 34
D) 44
Answer: # k o # k o B
Diff: #ko1 Page #koRef: #ko5
Objective: # k o # k o 1-2 #koExplain #kothe #kodifferent #kotypes #koof #koservice #koinformation.
ASE: # k o A7 #koPrepare #kofor #koHeating #koand #koAir #koConditioning #ko(A7) #koASE
#kocertification #kotest. #koChapter #koQuiz: # k o Yes
6) What #koshould #kothe #koservice #kotechnician #kodocument #koon #kothe #kowork #koorder?
A) The #koresults #koof #koany #koinspections #koand #kotests
B) What #kowas #koreplaced #koor #koserviced
C) The #kodimensions #koof #kothe #korelated #kocomponent #koand #kocomparison #koto #kofactory #kospecifications
D) Any #koof #kothe
#koabove #koAnswer:
# k o D
Diff: #ko1 Page #koRef: #ko3-4
Objective: # k o # k o 1-4 #koDiscuss #kothe #koimportance #koof #kothe #kowork #koorder.
ASE: # k o A7 #koPrepare #kofor #koHeating #koand #koAir #koConditioning #ko(A7) #koASE
#kocertification #kotest. #koChapter #koQuiz: # k o Yes
7) The #kolabor #korate #kofor #koeach #kooperation #kois #koincluded #koon #kothe #kowork #koorder #koand #kois #koadded
#koby #kothe #ko .
A) service #kotechnician
B) service #koadvisor
C) shop #koowner #koor #kodesignated #kowarranty #koperson
D) Any #koof #kothe
#koabove #koAnswer:
# k o C
Diff: #ko1 Page #koRef: #ko5
Objective: # k o # k o 1-4 #koDiscuss #kothe #koimportance #koof #kothe #kowork #koorder.
ASE: # k o A7 #koPrepare #kofor #koHeating #koand #koAir #koConditioning #ko(A7) #koASE
#kocertification #kotest. #koChapter #koQuiz: # k o Yes
2
Copyright #ko© #ko2023 #koPearson
#koEducation, #koInc.
SCHOLARVAULT
,8) Which #koof #kothe #kofollowing #koare #koperformed #koat #kono #kocost #koto #kothe #kovehicle #koowner?
A) TSBs
B) Campaigns #ko(recalls)
C) Either #koA #koor #koB
D) Neither #koA #konor
#koB #koAnswer:
# k o B
Diff: #ko1 Page #koRef: #ko3
Objective: # k o # k o 1-3 #koDescribe #kovehicle #korecalls #koand #kocampaigns.
ASE: # k o A7 #koPrepare #kofor #koHeating #koand #koAir #koConditioning #ko(A7) #koASE
#kocertification #kotest. #koChapter #koQuiz: # k o Yes
9) The #kofirst #kocharacter #koof #kothe #kovehicle #koidentification #konumber #kois #kothe #kocountry #koof #koorigin.
#koWhere #kowas #kothe #kovehicle #kobuilt #kothat #kohas #koa #ko"5" #koas #kothe #kofirst #kocharacter?
A) United #koStates
B) Canada
C) Mexico
D) Japan
#koAnswer:
# k o A
Diff: #ko1 Page #koRef: #ko7
Objective: # k o 1-7 #koExplain #kovehicle #koidentification, #kovehicle #kosafety #kocertification #kolabel, #koand
#kothe #koVECI #kolabel.
ASE: # k o A7 #koPrepare #kofor #koHeating #koand #koAir #koConditioning #ko(A7) #koASE
#kocertification #kotest. #koChapter #koQuiz: # k o Yes
10) The #koVECI #kolabel #koincludes #koall #koof #kothese #koEXCEPT #ko .
A) engine #koidentification
B) horsepower #koand #kotorque #korating #koof #kothe #koengine
C) California #koemission #kostandard
D) EPA #koemission
#kostandard #koAnswer:
# k o B
Diff: #ko1 Page #koRef: #ko7
Objective: # k o 1-7 #koExplain #kovehicle #koidentification, #kovehicle #kosafety #kocertification #kolabel, #koand
#kothe #koVECI #kolabel.
ASE: # k o A7 #koPrepare #kofor #koHeating #koand #koAir #koConditioning #ko(A7) #koASE
#kocertification #kotest. #koChapter #koQuiz: # k o Yes
11) Aftermarket #koservice #koinformation #kois #koavailable #koin #kowhat #koformat?
A) Manuals
B) CDs #koor #koDVDs
C) Internet
D) All #koof #kothese #koare #kopossible #kosource
#koformats. #koAnswer: # k o D
Diff: #ko1 Page #koRef: #ko2
Objective: # k o # k o 1-2 #koExplain #kothe #kodifferent #kotypes #koof #koservice #koinformation.
3
Copyright #ko© #ko2023 #koPearson
#koEducation, #koInc.
SCHOLARVAULT
, ASE: # k o A7 #koPrepare #kofor #koHeating #koand #koAir #koConditioning #ko(A7) #koASE
#kocertification #kotest. #koChapter #koQuiz: # k o No
4
Copyright #ko© #ko2023 #koPearson
#koEducation, #koInc.
SCHOLARVAULT
