MSSC SAFETY ASSESSMENT / COMPLETE STUDY
GUIDE / ACTUAL EXAM QUESTIONS & CORRECT
ANSWERS (VERIFIED DETAILED ANSWERS) A GRADE
1. An_________ customer is a person or organization that receives services or
products in exchange for compensation.
a) Internal
b) External
c) In-house
d) Departmental - (ANSWER)External
2. Improving external customer satisfaction is the main objective of __________.
a) Customer service department.
b) Retired employees
c) Maintenance departments
d) HR departments. - (ANSWER)customer service
3. Vendors could be considered what type of customer?
a) Main
b) Substantial
c) Internal
d) External - (ANSWER)external
,4. Customer satisfaction should always be the first objective considered when
developing _________.
a) Vendors
b) New or improved products
c) Teamwork
d) Training matrix - (ANSWER)new or improved products
5. The ________ of the product describes the features requested for the product
to perform the tasks for which it was intended.
a) Form
b) Function
c) Cost
d) Utilization - (ANSWER)function
6. Product designers should always consider the effects of tooling design and cost
during ___________.
a) Prototype development
b) Process capability studies
c) Team kickoff meetings
d) Maintenance of a machine - (ANSWER)prototype development
7. Product design teams should provide an environment that encourages
________.
,a) Criticize other team members at any time
b) Add their design ideas freely
c) Attend meetings whenever they are available
d) Report team meetings to the boss - (ANSWER)Add their design ideas free
8. Teamwork, concurrent engineering, tools and techniques are needed in order
to make _______________.
a) Product introduction
b) Sales
c) Product scam prevention efforts
d) Safety tests - (ANSWER)Product introduction
9. Engineers working with manufacturing to become aware of tooling limitations
and other problems that may increase production time and cost is an example of
_____________.
a) Brainstorming
b) Product analysis
c) Concurrent engineering
d) Production processing - (ANSWER)Concurrent engineering
10. _______ is a design methodology that designs features into the product that
makes it cheaper to manufacture, while maintaining its ability to perform its
intended function.
, a) Design for Manufacturing and Assembly (DFMA)
b) Design Criteria and Performance (DCP)
c) Design, Manufacture, Deliver (DMD)
d) Design for Production and Performance (DPP) - (ANSWER)Design for
Manufacturing and Assembly (DFMA)
11. to be successful ________must be tied to the company's business plan.
a) Team goals
b) Donations to the community
c) The stock market
d) Cross-Training assignments - (ANSWER)team goals
12. A team should develop a spending plan as part of their decision making
process ________________.
a) to ensure that they do not exceed the amount of money allocated to the
project
b) to ensure that they use all the money allocated to the project
c) in case they are audited
d) because it is a requirement of all teams - (ANSWER)to ensure that they do not
exceed the amount of money allocated to the project
13. Supervisors should set measurable objectives to have a way to ____________.
a) Eliminate the need to review employees
GUIDE / ACTUAL EXAM QUESTIONS & CORRECT
ANSWERS (VERIFIED DETAILED ANSWERS) A GRADE
1. An_________ customer is a person or organization that receives services or
products in exchange for compensation.
a) Internal
b) External
c) In-house
d) Departmental - (ANSWER)External
2. Improving external customer satisfaction is the main objective of __________.
a) Customer service department.
b) Retired employees
c) Maintenance departments
d) HR departments. - (ANSWER)customer service
3. Vendors could be considered what type of customer?
a) Main
b) Substantial
c) Internal
d) External - (ANSWER)external
,4. Customer satisfaction should always be the first objective considered when
developing _________.
a) Vendors
b) New or improved products
c) Teamwork
d) Training matrix - (ANSWER)new or improved products
5. The ________ of the product describes the features requested for the product
to perform the tasks for which it was intended.
a) Form
b) Function
c) Cost
d) Utilization - (ANSWER)function
6. Product designers should always consider the effects of tooling design and cost
during ___________.
a) Prototype development
b) Process capability studies
c) Team kickoff meetings
d) Maintenance of a machine - (ANSWER)prototype development
7. Product design teams should provide an environment that encourages
________.
,a) Criticize other team members at any time
b) Add their design ideas freely
c) Attend meetings whenever they are available
d) Report team meetings to the boss - (ANSWER)Add their design ideas free
8. Teamwork, concurrent engineering, tools and techniques are needed in order
to make _______________.
a) Product introduction
b) Sales
c) Product scam prevention efforts
d) Safety tests - (ANSWER)Product introduction
9. Engineers working with manufacturing to become aware of tooling limitations
and other problems that may increase production time and cost is an example of
_____________.
a) Brainstorming
b) Product analysis
c) Concurrent engineering
d) Production processing - (ANSWER)Concurrent engineering
10. _______ is a design methodology that designs features into the product that
makes it cheaper to manufacture, while maintaining its ability to perform its
intended function.
, a) Design for Manufacturing and Assembly (DFMA)
b) Design Criteria and Performance (DCP)
c) Design, Manufacture, Deliver (DMD)
d) Design for Production and Performance (DPP) - (ANSWER)Design for
Manufacturing and Assembly (DFMA)
11. to be successful ________must be tied to the company's business plan.
a) Team goals
b) Donations to the community
c) The stock market
d) Cross-Training assignments - (ANSWER)team goals
12. A team should develop a spending plan as part of their decision making
process ________________.
a) to ensure that they do not exceed the amount of money allocated to the
project
b) to ensure that they use all the money allocated to the project
c) in case they are audited
d) because it is a requirement of all teams - (ANSWER)to ensure that they do not
exceed the amount of money allocated to the project
13. Supervisors should set measurable objectives to have a way to ____________.
a) Eliminate the need to review employees
