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CHAM 2025/2026 – 100+ Verified Exam Q&A | Patient Access, Pre-Registration, Revenue Cycle, Scheduling, Bed Management & Billing

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This comprehensive CHAM (Certified Healthcare Access Manager) 2025/2026 study guide features over 100 fully verified exam questions and detailed answers, offering healthcare professionals a focused and practical approach to mastering the NAHAM exam. Developed with the latest patient access protocols and healthcare administrative standards in mind, this document equips candidates with the critical knowledge needed to lead in today's complex healthcare environments. Topics covered include: Pre-Access Functions: Referral services, patient assessment, pre-registration, payer authorization, verification of benefits, financial and clinical prerequisites Access & Registration Management: Patient check-in, ADT transactions, placement/bed management, patient tracking, order entry, family liaison services Revenue Cycle Essentials: Charge capture, census and billing processes, A/R management, statistical reporting, productivity and data accuracy Customer-Focused Services: Wayfinding, concierge support, patient and family education, transport and routing coordination Cross-Functional Operations: Resource scheduling, benchmarking, resource and performance management, physician relations, information sharing Strategic Focus Areas: Continuum of care, care management, customer service, compliance, service integration, plan membership services This resource is highly recommended for: CHAM certification candidates preparing for the NAHAM exam Healthcare administration and health informatics students Patient access supervisors and revenue cycle team leads Frontline registration and scheduling professionals seeking advancement Healthcare operations coordinators, data integrity officers, and compliance specialists Every key step of the patient journey—from pre-registration to discharge and post-encounter reporting—is broken down into actionable concepts with real-world applications. This guide ensures you're equipped with the core competencies needed to deliver effective, compliant, and patient-centered healthcare access. Keywords: CHAM exam, NAHAM certification, patient access, healthcare registration, pre-registration, revenue cycle, bed management, payer authorization, insurance verification, charge capture, billing process, concierge services, care management, census reporting, ADT transactions, benchmarking, productivity, data integrity, patient satisfaction, healthcare compliance

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CHAM Certified Healthcare Access Manager
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Institution
CHAM Certified Healthcare Access Manager
Course
CHAM Certified Healthcare Access Manager

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Uploaded on
August 3, 2025
Number of pages
7
Written in
2025/2026
Type
Exam (elaborations)
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Questions & answers

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CHAM 2025/2026 Exam Questions and
Detailed Answers | Get it 100% Correct
Answers



Referral Services - 🧠 ANSWER ✔✔The process by which patients are referred to a

health care provider.


Patient Assessment - 🧠 ANSWER ✔✔The review of patients' needs and

expectation for service to be provided.


Resource Scheduling - 🧠 ANSWER ✔✔The receipt of a request to arrange a place,

equipment and/or person(s) for a defined date and time.


Pre-Registration - 🧠 ANSWER ✔✔The collection, dissemination and storage of

registration information including demographic financially and clinical data prior

to the patients' arrival.

, Patient and Family Education - 🧠 ANSWER ✔✔A patient's education program is

planned utilizing the results of the patient assessment.


Clinical Prerequisites - 🧠 ANSWER ✔✔The determination of required clinical

prerequisites for planned healthcare service is obtained from physician orders and

other established protocols. Clinical prerequisites include, but are not limited to,

preps and testing.


Financial Prerequisites - 🧠 ANSWER ✔✔Assuring that all the appropriate payers

have been identified, their requirements have been met, and there has been

communication with the patient about their financial obligations prior to service.


Payer Authorization - 🧠 ANSWER ✔✔Approval from third party payors to provide

specified care in a particular setting.


Verification of Benefits - 🧠 ANSWER ✔✔The process of confirming benefits for

services.


Pre-encounter - 🧠 ANSWER ✔✔Oral or written information shared with patients,

their families, and care providers prior to arrival for service.

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